Find Senior compliance executive / compliance manager Jobs in Dublin, D

Temporary Higher Executive Officer - Customer UX Service Design Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Research
- Analysis skills
- Leadership
2d
IT Solutions Leader for Clinical Diagnostics Ireland and UK
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- Master's degree
Quick apply
Dealing and Client Services AVP – Transfer Agency
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Office
- Accounting
- Business
- Annual leave
EMEA Data & Digital Program Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- SQL
Senior Campus Planning Manager
Echelon DC —Dublin, County Dublin
- Full-time
- Analysis skills
- Organisational skills
- Analytics
Quick apply
Senior Marketing Executive
Harris Group —DUBLIN 12, County Dublin
- Marketing
- Bachelor's degree
- Business
- Annual leave
- Employee assistance program
Quick apply
Senior Solutions Consultant
Trulioo —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- AI
- Communication skills
- Annual leave
Account Manager, Utilities
Hitachi —Dublin, County Dublin
- Full-time
- Remote
- Engineering
- Business development
- Analysis skills
- Annual leave
- Employee assistance program
11d
Scheduler:Aviation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- In-person
- Work from home
Head of Operational Risk
Mediolanum International Funds Limited —Dublin, County Dublin
- Presentation skills
- No degree
- Organisational skills
Senior Technical Operations Engineer, Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Scheduling Manager:Aviation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Work from home
Data Governance Manager
Expleo —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- AI
Enterprise Account Executive (EMEA)
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- AI
- Communication skills
- Annual leave
Manager, Client Partners
Artomatix Limited —Dublin, County Dublin
- Full-time
- English
- Leadership
- Annual leave
- Employee assistance program
Partner Development Manager - French Speaking
New Relic —Dublin, County Dublin
- Hybrid work
- English
Control Manager VP - Commercial Card (Payments)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
10d
Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- AI
Associate, Private Credit Fund Accounting, PFS - Dublin
BlackRock Investments —Dublin, County Dublin
- €75,000–€95,000 a year
- Finance
- Bachelor's degree
- Organisational skills
- Work from home
Chief Financial Officer
Cubic³ —Dublin, County Dublin
- Full-time
- Leadership
- Accounting
14d

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Temporary Higher Executive Officer - Customer UX Service Design Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
2 days ago

Qualifications

Research
Analysis skills
UX
Leadership

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Customer UX Service Design Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán.

This role is required to lead and coordinate the organisation's Customer/User Experience (CX/UX) and Service Design activities, specifically to:

Lead end-to-end service design initiatives across multiple business areas.
Support strategic transformation programmes and organisational change initiatives.
Develop and maintain customer journey maps and service blueprints.
Identify and address customer pain points and service inefficiencies.
Facilitate innovation workshops, design thinking sessions and co-creation activities.
Establish service design standards, governance frameworks and operating models.
Drive customer-centred improvements across digital and assisted service channels.
Build service design capability and maturity across the organisation.
Lead cross-functional transformation projects involving Operations, Technology, Legal, Communications, Customer Support and Business Leadership teams.

These workload demands require dedicated leadership and expertise that cannot be effectively managed as an additional responsibility within existing teams.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Service Design Leadership

Define and evolve service design methodologies.
Lead end-to-end service design initiatives.
Establish journey mapping and service blueprinting standards.
Ensure consistent customer experiences across channels.
Promote human-centred design principles.

Customer Insight & Journey Management

Create and maintain customer journey maps.
Identify key customer pain points.
Synthesize customer research into actionable insights.
Translate customer needs into service improvement opportunities.
Use qualitative and quantitative data to inform decisions.

Transformation & Innovation

Support transformation programmes through service design expertise.
Facilitate innovation and design thinking workshops.
Design future-state customer experiences and operating models.
Identify opportunities for automation, simplification and efficiency.
Support business case development.

Stakeholder Collaboration

Build relationships across operational and corporate functions.
Align customer needs with organisational objectives.
Present recommendations to senior leadership.
Influence decision-making through evidence-based insights.
Lead cross-functional working groups.

Governance & Standards

Establish service design governance frameworks.
Embed customer experience considerations into delivery processes.
Develop organisational UX/CX maturity.
Maintain service design quality standards.
Monitor and report on customer experience outcomes.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Candidates must demonstrate substantial experience in one or more of the following:

Service Design leadership.
Customer Experience (CX) transformation.
Human-Centred Design.
Compliance and Regulatory Standards.
Customer journey mapping.
Service blueprint development.
Design thinking facilitation.
Organisational transformation programmes.
Cross-functional stakeholder management.

Essential Skills and Qualifications

Proven leadership experience in CX, UX, Service Design, Regulatory or Compliance functions.
Strong facilitation and workshop design skills.
Expertise in customer journey mapping and service blueprinting.
Excellent communication, presentation and storytelling abilities.
Strong analytical and problem-solving skills.
Experience translating research and insights into strategic recommendations.
Senior stakeholder management and influencing skills.
Experience using design and collaboration tools.
Ability to balance strategic thinking with practical delivery.
Demonstrated experience leading change and transformation initiatives.

Desirable Skills

Experience working in a regulated environment.
Digital transformation programme experience.
Product Operating Model experience.
Customer strategy development.
Change management initiatives.
Accessibility and inclusive design expertise.

Desirable Qualifications

Professional accreditation or certification in:

Service Design
Customer Experience (CX)
User Experience (UX)
Design Thinking
Compliance or Regulatory Qualification

Additional Beneficial Attributes

Proven track record of delivering measurable customer experience improvements.
Strong understanding of UX, CX and human-centred design methodologies.
Ability to influence senior decision-makers.
Passion for improving customer outcomes.
Experience building organisational design capability and maturity.

Apply Now

Refine Your Search

senior compliance executive / compliance manager jobs in dublin, d

Temporary Higher Executive Officer - Customer UX Service Design Manager

IT Solutions Leader for Clinical Diagnostics Ireland and UK

Dealing and Client Services AVP – Transfer Agency

EMEA Data & Digital Program Manager

Senior Campus Planning Manager

Senior Marketing Executive

Senior Solutions Consultant

Account Manager, Utilities

Scheduler:Aviation

Head of Operational Risk

Senior Technical Operations Engineer, Manufacturing Operations

Scheduling Manager:Aviation

Data Governance Manager

Enterprise Account Executive (EMEA)

Manager, Client Partners

Partner Development Manager - French Speaking

Control Manager VP - Commercial Card (Payments)

Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)

Associate, Private Credit Fund Accounting, PFS - Dublin

Chief Financial Officer

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