Find Acquisition function lead Jobs in Clonee, Mh

Manager, Customer Service
The Pokémon Company International —Dublin, County Dublin
- €82,000–€148,000 a year
- On call
- Customer service
- Project management
- Bachelor's degree
- Relocation assistance
- Gym membership
13h
Business Unit Head of Commissioning
Mercury Engineering —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Director, Labor Relations - EMEA & LATAM
LinkedIn —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Negotiation
Quick apply
8d
Vice President - Fund Accounting
Apex Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Supervising experience
- Bachelor's degree
AI Transformation Lead (FMCG)
Hadfield Green —DUBLIN 2, County Dublin
- Azure
- ERP systems
- AWS
Director, Partnerships
LearnUpon —Dublin, County Dublin
- AI
- Marketing
- Annual leave
SEO Lead
Legacy Communications —Lucan, County Dublin
- Full-time
- Project management
- AI
- Communication skills
Quick apply
Country Head of Sales
Rhenus SE & Co. KG —Dublin, County Dublin
- Full-time
- Sales
- Master's degree
- Negotiation
HR Manager
Fresco —DUBLIN 8, County Dublin
- Full-time
- Hybrid work
- Spanish
- Master's degree
- Project management
Quick apply
HR Manager (4.5 days per week)
Davenham Switchgear Limited —Clondalkin, County Dublin
- €65,000–€72,000 a year
- Full-time
- Oracle
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
1d
HR Manager
Jigsaw - The National Centre for Youth Mental Health . —Dublin, County Dublin
- €60,169–€87,159 a year
- Weekend availability
- Analysis skills
- Supervising experience
- Human resources
- Annual leave
5d
Head of Commercial Sales AEI
AEI —DUBLIN 12, County Dublin
- Full-time
- Sales
- Engineering
- Business development
- Annual leave
- Employee assistance program
Quick apply
9d
Actuarial Life Manager - Hybrid
Deloitte —Dublin, County Dublin
- €93,600 a year
- Full-time
- Hybrid work
- Project management
SOX Senior Manager - UKI (12 Month FTC)
Flutter Entertainment —Dublin, County Dublin
- Management
- Project management
- Organisational skills
IM&A Go-to-Market Leader - Consulting Director
PwC —Dublin, County Dublin
- Full-time
- Business development
- Analysis skills
- Project management
Vice President, Solutions Architecture - EMEA
MongoDB —Dublin, County Dublin
- Azure
- English
- AWS
Treasury Transformation Manager
Flutter Entertainment —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Data analysis skills
- Gym membership
Financial Consultant - Partnerships Team
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Customer service
- No degree
- Annual leave
- Employee assistance program
Quick apply
Director, Enterprise Sales
Fresco —DUBLIN 8, County Dublin
- Full-time
- Hybrid work
- Sales
- English
Quick apply
Senior Vice President, Senior Product Manager, CitiVerify
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Analysis skills
1d

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Manager, Customer Service

The Pokémon Company International -
Dublin, County Dublin

Apply Now

Job details

€82,000–€148,000 a year
13 hours ago

Benefits

Relocation assistance
Company events
Gym membership
Life insurance

Qualifications

Customer service
Project management
Bachelor's degree
Leadership
Communication skills
Retail sales

Full job description

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

Job Title: Manager, Customer Service
Job Summary: This role is a key leader and customer advocate responsible for maintaining high standards of service for external customers. They manage the Customer Service team in Dublin.
Overall, Customer Service is responsible for creating a world-class customer experience, resolving and escalating issues as necessary, working with internal partners to drive issues to resolution, and reporting on customer sentiment. The team supports all types of customer experience, from retail sales to digital games. The Manager, Customer Service in Dublin will collaborate with the U.S. team to ensure a consistent high-quality customer experience.
FLSA Classification (US Only): Exempt
People Manager: Yes

What you'll do

Manage direct reports across disciplines including mentorship, performance management, and career development responsibilities. Assist with recruiting, interviewing, onboarding, and developing future in-region staff.
Contribute to long-term roadmap planning focused on reducing customer friction, improving self-service and automation capabilities, and increasing customer retention and lifetime value.
Empower the team to serve as subject matter experts on products, platforms, and operational workflows, ensuring high-quality escalation management and consistent global support standards.
Enable the Customer Service organization with the knowledge and guidance needed to consistently apply business processes, policies, and quality standards while supporting customer and organizational outcomes.
Establish success metrics within the team and track clear service performance metrics across teams to drive customer satisfaction, operational excellence, and continuous improvement.
Develop and implement methods to record, assess, and analyze customer feedback.

What you'll bring

Five+ (5+) years of relevant experience, plus a minimum of one (1) year of people management experience or a demonstrated equivalent level of expertise.
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
Strong desire and demonstrated ability to lead and develop direct reports through mentorship, coaching, and growth-focused leadership.
Ability and willingness to travel internationally as needed to the other TPCi offices three (3) to four (4) times per year.
Required to be on the on-call schedule for emergencies.
Familiarity with task tracking platforms and project management tools.
Experience leading and collaborating across multiple functions, with the ability to adapt communication and leadership styles to different audiences.
Ability to effectively manage responsibilities and communications across IE and US time zones.[i]
Strong interpersonal and communication skills.

Base Salary Range: For this role, new hires generally start between €82,000.00 - €109,000.00 per year. The full range is €82,000.00 - €148,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

#LI-Hybrid #LI-MK1

How you'll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokémon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [email protected].

Apply Now

Refine Your Search

acquisition function lead jobs in clonee, mh

Manager, Customer Service

Business Unit Head of Commissioning

Director, Labor Relations - EMEA & LATAM

Vice President - Fund Accounting

AI Transformation Lead (FMCG)

Director, Partnerships

SEO Lead

Country Head of Sales

HR Manager

HR Manager (4.5 days per week)

HR Manager

Head of Commercial Sales AEI

Actuarial Life Manager - Hybrid

SOX Senior Manager - UKI (12 Month FTC)

IM&A Go-to-Market Leader - Consulting Director

Vice President, Solutions Architecture - EMEA

Treasury Transformation Manager

Financial Consultant - Partnerships Team

Director, Enterprise Sales

Senior Vice President, Senior Product Manager, CitiVerify

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