Find Program manager Jobs in Dublin, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Project Manager, GSC Business Performance & Transformation
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Master's degree
- Project management
- Annual leave
6d
Workplace Programmes Manager 12 month FTC- Hybrid
Deloitte —Dublin, County Dublin
- €66,000 a year
- Full-time
- Microsoft Excel
- Project management
- Organisational skills
4d
Program Manager
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Salesforce
- ERP systems
Finance Transformation Programme Manager
Aer Lingus —Dublin, County Dublin
- ERP systems
- English
- Analysis skills
Program Manager Direct Current for Data Center (DC for DC) EMEA
Eaton —Dublin, County Dublin
- Engineering
- English
- Master's degree
Programme Lead
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Hotel
- Project management
- No degree
- Gym membership
- Life insurance
Quick apply
EU Export Program Manager FTC
eBay Inc. —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- AI
Delivery Program Manager
Sitecore —Dublin, County Dublin
- Full-time
- Continuous improvement
- Product management
- AI
Program Director E2E Planning Transformations
Bluecrux —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Master's degree
- No degree
Quick apply
Principal Technical Program Manager
Adswizz —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
FS Project Manager – Associate Director - Dublin / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Management
- Business development
- Analysis skills
Program Manager, Cyber Resilience (f/m/d)
Digital Realty —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Business
- Communication skills
Technical Programme Manager
Bord Bia —Dublin, County Dublin
- €83,652–€99,147 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
Quick apply
AI and Digital Capability Programme Lead
Concern Worldwide —Dublin, County Dublin
- €80,184–€89,094 a year
- Full-time
- No degree
- AI
- Communication skills
11d
Senior Manager, Device Program Lead
Viatris —Northern Cross, County Dublin
- Full-time
- Project management
- Leadership
FS Project Manager – Assistant Manager / Manager - Dublin / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Analysis skills
- Leadership
- Banking
Principal Technical Program Manager
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- No degree
Commercial Manager – Major Infrastructure Programme
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Senior Manager, Channel Operations & Partner Programs (Hybrid)
Nitro —Dublin, County Dublin
- Microsoft Excel
- Sales
- Salesforce
Quick apply

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

program manager jobs in dublin, d

Project & Change Delivery Manager

Senior Project Manager, GSC Business Performance & Transformation

Workplace Programmes Manager 12 month FTC- Hybrid

Program Manager

Finance Transformation Programme Manager

Program Manager Direct Current for Data Center (DC for DC) EMEA

Programme Lead

EU Export Program Manager FTC

Delivery Program Manager

Program Director E2E Planning Transformations

Principal Technical Program Manager

FS Project Manager – Associate Director - Dublin / Belfast

Program Manager, Cyber Resilience (f/m/d)

Technical Programme Manager

AI and Digital Capability Programme Lead

Senior Manager, Device Program Lead

FS Project Manager – Assistant Manager / Manager - Dublin / Belfast

Principal Technical Program Manager

Commercial Manager – Major Infrastructure Programme

Senior Manager, Channel Operations & Partner Programs (Hybrid)

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