Find Customer & security service agent Jobs in Dublin, D

Operations Officer - Resource Allocation Unit
DAA —Dublin, County Dublin
- Full-time
- Recruiting
- IT
- Communication skills
3d
National Distribution Control Centre Dispatcher
ESB —Dublin, County Dublin
- €33,000–€40,000 a year
- Weekend availability
- Windows
- IT
- Computer skills
6d
Sea Freight Forwarder
AIT Worldwide Logistics, Inc. —Swords, County Dublin
- Full-time
- English
Airside Control Supervisor - ACS
Sky Handling Partner —Dublin, County Dublin
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Technology Analyst
eBay Inc. —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- Project management
- AI
3d
AI Agentic Prompt Engineer
DocuSign —Dublin, County Dublin
- Azure
- AWS
- Bachelor's degree
Business Development Representative (Polish Speaker)
Workday —Dublin, County Dublin
- €36,400–€54,600 a year
- Full-time
- Sales
- Customer service
- Salesforce
4d
Software Development Engineer , CADENCE Team
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Software development
Technical Implementation Manager
Workday —Dublin, County Dublin
- €56,300–€84,500 a year
- Full-time
- SQL
- Analysis skills
- Project management
Director of Cloud, Enterprise Operations
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- English
6d
Senior AI Deployment Consultant
Intercom —Dublin, County Dublin
- Hybrid work
- Salesforce
- Project management
- Communication skills
- Annual leave
- Work from home
4d
AI Agentic Engineer
DocuSign —Dublin, County Dublin
- Azure
- AWS
- Bachelor's degree
Software Development Engineer, AWS Incident Tooling & Response
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- AWS
Lead Site Reliability Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Engineering
- Java
- C++
13d
Business Development Representative | German | Dublin based
Workday —Dublin, County Dublin
- €35,200–€54,600 a year
- Full-time
- Sales
- Customer service
- Salesforce
CRM Developer
Glen Dimplex Group —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
AI Engineer
Version 1 —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Azure
- Oracle
- English
- Employee assistance program
- Employee discount
Quick apply
Software Dev Engineer, AWS Database Migration Service
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- AWS
5d
Solutions Support Engineer
Wiz, Inc. —Dublin, County Dublin
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
Quick apply
14d
Sr Cybersecurity Engineer
Workday —Dublin, County Dublin
- €84,000–€126,000 a year
- Full-time
- AWS
- Scripting
- AI

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Operations Officer - Resource Allocation Unit

DAA -
Dublin, County Dublin

Apply Now

Job details

Full-time
3 days ago

Qualifications

Recruiting
IT
Communication skills

Full job description

Job Description

Successfully appointed candidates will commence a comprehensive training programme. As part of this training programme there will continuous assessments to measure the progress of the individual as they develop in the role. There will be a final assessment to ensure competency of the individual before going solo in the live environment.

This is a shift-based role . A structured training programme with ongoing assessments will be provided, with final sign-off required before operating independently.

Role Purpose

To enable safe and efficient aircraft stand and gate operations by coordinating resources, maintaining accurate operational data, and supporting airport-wide operational decision-making.

Responsibilities

Operational Planning & Allocation

Plan and manage aircraft stand and gate allocation in line with AIP, SMS, and Aerodrome Manual
Balance apron, terminal, and operational constraints in real time
Support updates to the Airport Operations Plan (AOP)

Operational Monitoring & Systems

Monitor aircraft movements using AOS and related systems
Maintain accurate records (on/off block times, stand usage, aircraft details, etc.)
Update operational systems (AOS, AVDGS, ACDM) and KPIs
Ensure high levels of data accuracy and integrity

Stakeholder Coordination

Liaise with APOC teams, ATC, airlines, and handling agents
Communicate stand/gate changes and operational updates
Escalate issues to appropriate operational leads where required

Disruption & Continuity

Support response to disruptions, adverse weather, and off-plan events
Contribute to business continuity, emergency, and winter operations
Support delivery of exceptional operational events (e.g. VIP, major events)

Reporting & Support

Maintain daily operational logs and support reporting
Contribute to stand planning, operational improvements, and project work
Safety & Compliance
Maintain strong safety focus in all activities
Monitor ramp activity and escalate risks
Liaise with Airside Safety and FOD teams

Level of Autonomy

Operate independently within defined procedures, making day-to-day operational decisions, while escalating complex or high-risk issues to the APOC Team Lead or relevant stakeholders.

Qualifications

Core Requirements (Essential)

Experience in a live operational environment
Strong decision-making and problem-solving
Ability to work under pressure
High attention to detail
Strong communication and coordination skills
Good IT and numeracy skills
Ability to multitask with accuracy
Strong safety and compliance mindset

Highly Desirable

Airport operations experience
Knowledge of stand/gate allocation
Experience with AOS
Understanding of AIP / SMS / Aerodrome Manual
Familiarity with ATC, airlines, and handlers
Experience of adverse weather operations

Nice-to-Have

Local systems and daa processes
AOP updates and reporting formats
Snow control and winter operations

Daa as regulaterd entity requires all successful applicants to:

Complete Aptitude assessment
Pass 5-year background check (including criminal background check/Garda Vetting)
Pass medical evaluation

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

Dublin Airport is Ireland's main international gateway with over 28 million passengers in 2022. The airport is investing in a significant capital investment programme over the next few years and there will be opportunities across a wide range of positions as the airport looks to shape its future.

We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Regulation and Planning, Technical, Airport Operations, Commercial and Marketing to Frontline Security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

Apply Now

Refine Your Search

customer & security service agent jobs in dublin, d

Operations Officer - Resource Allocation Unit

National Distribution Control Centre Dispatcher

Sea Freight Forwarder

Airside Control Supervisor - ACS

Technology Analyst

AI Agentic Prompt Engineer

Business Development Representative (Polish Speaker)

Software Development Engineer , CADENCE Team

Technical Implementation Manager

Director of Cloud, Enterprise Operations

Senior AI Deployment Consultant

AI Agentic Engineer

Software Development Engineer, AWS Incident Tooling & Response

Lead Site Reliability Engineer

Business Development Representative | German | Dublin based

CRM Developer

AI Engineer

Software Dev Engineer, AWS Database Migration Service

Solutions Support Engineer

Sr Cybersecurity Engineer

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