Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
14d
SRE- Availability Engineer
eBay Inc. —Dublin, County Dublin
- Weekend availability
- Computer Science
- Java
- Bachelor's degree
7d
Staff Software Engineer, Site Reliability Engineering, Alphanet SRE
Google —Dublin, County Dublin
- €150,000–€153,000 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
5d
BMS/EPMS Engineer - Europe - Client Side
Ross Engineering —Dublin, County Dublin
- €600–€750 a day
- Full-time
Quick apply
Staff Software Engineer, AI Reliability Engineering
Anthropic —Dublin, County Dublin
- €235,000–€295,000 a year
- Bachelor's degree
- AI
- Communication skills
AI Platform Engineer
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
3d
Front-line Service Desk Engineer
Spector —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
Quick apply
Staff Network Engineer
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Employee stock purchase plan
- Life insurance
Salesforce Platform Engineer
Bank of Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- Java
- SQL
- Annual leave
- Employee assistance program
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Principal Engineer II (Linux team)
ICON Plc —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Scripting
Lead Site Reliability Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Engineering
- Java
- C++
13d
Senior Site Reliability Engineer - CloudVision
Arista Networks —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Principal Cloud & Kubernetes Engineer
InterSystems —Dublin, County Dublin
- Azure
- DevOps
- AWS
Senior Cloud Engineer (Voice Network)
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
3d
Lead ServiceNow Engineer and Architect New
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
5d
Senior Cybersecurity Engineer, Enterprise Identity
Autodesk —Dublin, County Dublin
- €57,400–€84,150 a year
- Full-time
- Azure
- Computer Science
- DevOps
3d
Senior TechOps Engineer
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
Data Center Manager - Facilities
Elwood Roberts —Dublin, County Dublin
- €100,000–€120,000 a month
- Full-time
- Leadership
Quick apply
Senior Infrastructure Engineer - Dublin
Seapoint —Dublin, County Dublin
- Hybrid work
- DevOps
- AWS
- Linux
Quick apply

I want to receive the latest job alerts for engineer incident response in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineer incident response jobs near dublin, d

Cloud Engineer jobs in Dublin, County Dublin

Staff Engineer jobs in Dublin, County Dublin

Platform Engineer jobs in Dublin, County Dublin

Senior Security Engineer jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Senior Cybersecurity Engineer jobs in Dublin, County Dublin

Service Desk Engineer jobs in Dublin, County Dublin

Principal Software Engineer jobs in Dublin, County Dublin

Engineer jobs in Dublin, County Dublin

Infrastructure Engineer jobs in Dublin, County Dublin

Cloud Engineer jobs in Shannon, County Clare

Cloud Engineer jobs in Louth, County Louth

Process Engineer Process jobs in Sligo, County Sligo

Energy Engineer jobs in Dublin, County Dublin

Staff Engineer jobs in Limerick, County Limerick

Hse, Staff Nurses Community jobs in County Donegal

Event Staff jobs in Cork, County Cork

Staff Engineer jobs in Clare, County Clare

Engineer jobs in County Kerry

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
14 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

engineer incident response jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

SRE- Availability Engineer

Staff Software Engineer, Site Reliability Engineering, Alphanet SRE

BMS/EPMS Engineer - Europe - Client Side

Staff Software Engineer, AI Reliability Engineering

AI Platform Engineer

Front-line Service Desk Engineer

Staff Network Engineer

Salesforce Platform Engineer

Senior ICT Cloud & Security Engineer

Principal Engineer II (Linux team)

Lead Site Reliability Engineer

Senior Site Reliability Engineer - CloudVision

Principal Cloud & Kubernetes Engineer

Senior Cloud Engineer (Voice Network)

Lead ServiceNow Engineer and Architect New

Senior Cybersecurity Engineer, Enterprise Identity

Senior TechOps Engineer

Data Center Manager - Facilities

Senior Infrastructure Engineer - Dublin