Find Process systems engineer Jobs in Straffan, Ke

Customer Success and Service Co-ordinator
Electro Automation Group —DUBLIN 15, County Dublin
- €40,000–€42,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
Quick apply
Principal Silicon Validation Engineer
Qorvo —DUBLIN 8, County Dublin
- Engineering
- Data analysis skills
- Analysis skills
3d
Hardware Desk Engineer
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Azure
- SQL
- Patient care
- Annual leave
- Employee assistance program
Quick apply
3d
Data Platform Engineer - Cybersecurity
Workday —Dublin, County Dublin
- €70,200–€105,400 a year
- Full-time
- Azure
- Engineering
- AWS
3d
Senior Automation Engineer ( UK & Ireland )
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Quick apply
Database Engineering Team Manager
Squarespace —Dublin, County Dublin
- €93,000–€143,000 a year
- Overtime
- Hybrid work
- No degree
- AI
- Annual leave
- Employee assistance program
Aftersales Advisor
Gowan Home Limited —Citywest, County Dublin
- Full-time
- Customer service
- No degree
- IT
- Employee discount
Quick apply
10d
Senior TechOps Engineer
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
MEICA Project Engineer Kildare
Glanua —Ballymore Eustace, County Kildare
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Materials Program Manager
Intel —Leixlip, County Kildare
- €45,800–€71,600 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- No degree
2d
BaSE Specialist
UPS —Finglas, County Dublin
- Full-time
- Engineering
- System design
- Microsoft Office
Contracts Manager | Leinster
Glanua —Leixlip, County Kildare
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Quality Technician/Engineer
Peterson Manufacturing Limited —DUBLIN 12, County Dublin
- From €30,000 a year
- Full-time
- Welding
Quick apply
6d
MEICA Project Engineer (Leixlip)
Glanua —Leixlip, County Kildare
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Senior Engineer - Civils
Sisk —Blanchardstown, County Dublin
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Annual leave
Biopharma Production Specialist
Avantor —DUBLIN 15, County Dublin
- Full-time
- Manufacturing
Engineer II, Field Service
ASM International —Lucan, County Dublin
- Full-time
- Engineering
- Maintenance
- Master's degree
Electrical Project Manager - Dublin
Designer Group —Ballycoolen, County Dublin
- €70,000–€90,000 a year
- Full-time
- Engineering
- Project management
- No degree
Quick apply
Field Service Engineer
ASM International —Lucan, County Dublin
- Full-time
- Customer service
- English
- Microsoft Office
Electrical QA Engineer
Fohntech Group —DUBLIN 15, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Success and Service Co-ordinator

Electro Automation Group
DUBLIN 15, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000–€42,000 a year

Benefits

Bike to work scheme
Company pension
Company events
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Customer Success & Service CoordinatorType: Full-Time, Permanent
Location: Dublin 15

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator. This is a customer-facing role that acts as the central point of communication between our customers, field engineers and internal departments. The successful candidate will help ensure customers receive a responsive, professional and consistent service experience, from initial service request through to completion. As Electro Automation continues its business transformation and investment in modern systems and technologies, this role offers an excellent opportunity to develop within a growing organisation and become part of our evolving Customer Success function. The role combines customer relationship management, service coordination and operational administration, with a strong focus on communication, ownership and delivering an exceptional customer experience.

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Your Areas of Knowledge & Expertise – That Matters to Us

Excellent communication and interpersonal skills.
Naturally customer-focused with a genuine desire to help people.
Strong organisational skills and ability to manage multiple priorities.
Ability to build relationships with customers and colleagues at all levels.
Strong attention to detail and ability to follow through on commitments.
Comfortable working in a fast-paced, dynamic environment.
Good IT skills, including Microsoft Office applications.
Ability to work independently while contributing positively to a team environment.
A proactive, solutions-focused mindset and willingness to learn.

Bonus Areas – Preferred / Nice-to-Have Skills

Previous experience in customer service, customer success, service coordination or administration.
Experience within engineering, facilities management, construction or service-based industries.
Experience using ERP, CRM or service management systems.
Understanding of reactive service delivery and planned maintenance processes.
Experience handling customer communications and issue resolution.
Experience working within a changing or growing organisation.

What Success Will Look Like

Success in this role means becoming a trusted and dependable point of contact for our customers and service teams. You will:

Ensure customers feel informed, supported and valued.
Coordinate service activities efficiently and proactively.
Build strong relationships with customers and internal stakeholders.
Help improve customer retention and satisfaction.
Support the business in adopting new systems and processes.
Contribute to the development of a modern, customer-centric service operation.
Develop trusted relationships with customers through proactive communication and participation in QBRs and/or service review meetings.
Help establish a Customer Success approach that moves beyond reactive administration towards long-term customer engagement, retention and continuous improvement.

Your ability to communicate effectively, build relationships and take ownership of customer outcomes will directly influence customer satisfaction and the continued growth of the Electro Automation Group.

Candidates must be eligible to work in Ireland & full time hours. At this time we do not require the assistance of agencies.

Pay: €40,000.00-€42,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
On-site parking
Sick pay

Application question(s):

What are your salary expectations?
Do you have customer presentation and QBR experience?

Experience:

Customer Service Desk: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

process systems engineer jobs in straffan, ke

Customer Success and Service Co-ordinator

Principal Silicon Validation Engineer

Hardware Desk Engineer

Data Platform Engineer - Cybersecurity

Senior Automation Engineer ( UK & Ireland )

Database Engineering Team Manager

Aftersales Advisor

Senior TechOps Engineer

MEICA Project Engineer Kildare

Materials Program Manager

BaSE Specialist

Contracts Manager | Leinster

Quality Technician/Engineer

MEICA Project Engineer (Leixlip)

Senior Engineer - Civils

Biopharma Production Specialist

Engineer II, Field Service

Electrical Project Manager - Dublin

Field Service Engineer

Electrical QA Engineer

I want to receive the latest job alerts for process systems engineer in straffan, ke

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