Find Technical assistant Jobs in Dublin, D

Service Desk Administrator
Tomorrows World —DUBLIN 12, County Dublin
- €33,000–€36,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
8h
Running / Water sports Sport Advisor
Decathlon UK —Dublin, County Dublin
- €14.15 an hour
- Part-time
- Communication skills
6d
Cross Sales Technical Assistant
Eurofins Ireland Food Testing —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Facilities Assistant
Mitie —Dublin, County Dublin
- €16 an hour
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance program
Quick apply
8d
Personal Assistant
Allianz —Blackrock, County Dublin
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Organisation Excellence Systems Coordinator
FoodCloud —Tallaght, County Dublin
- €42,000–€45,000 a year
- Salesforce
- Mentoring
- Organisational skills
12d
Credit Risk Reporting - Risk Analysis Specialist I (International & GWIM)
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Employee assistance program
7d
Assistant Designer - Menswear
Primark —DUBLIN 1, County Dublin
- Research
- No degree
- Communication skills
Assistant Project Manager:Data Centers
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
Production Team Leader
Keelings —Dublin, County Dublin
- Full-time
- Leadership
Quick apply
Assistant Project Manager
Arcadis —Dublin, County Dublin
- Project management
- No degree
Assistant Project Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Project management
- Annual leave
Quick apply
Assistant Administrative Officer
DRONIVKA —Blackrock, County Dublin
- €35,000–€44,000 a year
- Full-time
- English
- Administrative experience
Quick apply
Executive Assistance
Guidewire Software —Dublin, County Dublin
- Full-time
- English
- Administrative experience
- Project management
Help Agent Manager, Industries
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Analysis skills
- Product management
5d
Executive Assistant
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Assistant Product Technologist - Garment (FTC 12 Months)
Primark —Dublin, County Dublin
Automation & AI Developer
Kepak Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Master's degree
- Presentation skills
- Referral programme
Quick apply
6d
Assistant Director, Fund Oversight
HarbourVest Partners —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Accounting
14d
Assistant Manager, Transaction Services
Interpath Advisory —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
Quick apply
8d

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Service Desk Administrator

Tomorrows World -
DUBLIN 12, County Dublin

Quick apply

Job details

Part-time | Full-time
€33,000–€36,000 a year
8 hours ago

Benefits

Work from home
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills
Time management
Help desk

Full job description

Job Overview

We are seeking a highly organised and customer-focused Service Desk Administrative Assistant to support the day-to-day operations of our IT Service Desk. Acting as the first point of contact for users, you will manage incoming support requests, coordinate with field technicians, maintain accurate service records, and ensure a high standard of customer communication throughout the support process.

This role is ideal for someone with excellent administrative skills, strong communication abilities, and experience working within an IT support environment.

Key Responsibilities

Serve as the first point of contact for IT support requests via phone, email, and Microsoft Teams.
Log, categorise, prioritise, and update support tickets using the Freshdesk ticketing system (or a similar ITSM platform).
Monitor ticket queues to ensure incidents and service requests are assigned, progressed, and resolved within agreed service levels.
Coordinate with field technicians to schedule on-site support visits and communicate updates between technical teams and end users.
Keep users informed of ticket progress, expected resolution times, and outcomes in a clear, professional, and non-technical manner where appropriate.
Maintain accurate service desk documentation, records, and administrative reports.
Assist with general service desk administration, including tracking recurring issues, updating knowledge base articles, and supporting continuous service improvement initiatives.
Escalate unresolved or high-priority issues to the appropriate technical teams while ensuring effective follow-up.

Skills & Qualifications

Previous experience in a Service Desk, IT Help Desk, or administrative support role within an IT environment.
Strong working knowledge of Microsoft 365 applications, including Outlook, Word, Excel, Teams, and related Office applications.
Experience using Freshdesk or another IT Service Management (ITSM) ticketing system.
Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously.
Strong verbal and written communication skills with the ability to interact confidently with both technical teams and non-technical users.
Excellent customer service skills with a professional, patient, and solutions-focused approach.
High attention to detail and the ability to maintain accurate records and documentation.
A proactive attitude with strong problem-solving and time management skills.

Salary is determined by the role's part-time or full-time hours

Pay: €33,000.00-€36,000.00 per year

Benefits:

On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

technical assistant jobs in dublin, d

Service Desk Administrator

Running / Water sports Sport Advisor

Cross Sales Technical Assistant

Facilities Assistant

Personal Assistant

Organisation Excellence Systems Coordinator

Credit Risk Reporting - Risk Analysis Specialist I (International & GWIM)

Assistant Designer - Menswear

Assistant Project Manager:Data Centers

Production Team Leader

Assistant Project Manager

Assistant Project Manager

Assistant Administrative Officer

Executive Assistance

Help Agent Manager, Industries

Executive Assistant

Assistant Product Technologist - Garment (FTC 12 Months)

Automation & AI Developer

Assistant Director, Fund Oversight

Assistant Manager, Transaction Services

I want to receive the latest job alerts for technical assistant in dublin, d

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