Find Customer success manager Jobs in Cork County Cork

Customer Retention Executive
Kearys —Little Island, County Cork
- Full-time
- Annual leave
- Employee assistance program
Quick apply
7d
Store Manager
Life Style Sports —Cork, County Cork
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
Department Manager
Decathlon UK —Cork, County Cork
- €33,000 a year
- Weekend availability
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Profit sharing
Product Development Manager - Content Systems
Snap-on Diagnostics —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Flexitime
- Work from home
Quick apply
5d
Demand Generation Marketing Manager — EMEA
Trellix —Cork, County Cork
- Salesforce
- English
- Marketing
- Annual leave
13d
Solution Consultant - Procurement (Remote)
Keelvar —Cork, County Cork
- Remote
- Sales
- No degree
- Communication skills
6d
Senior Segment Product Marketing Manager - Agency
Teamwork.com —Cork, County Cork
- €75,000–€90,000 a year
- Hybrid work
- Sales
- Marketing
4d
Principal Product Manager — DSPM
Forcepoint International Technology Limited —Cork, County Cork
- Full-time
- Presentation skills
- No degree
- Product management
Quick apply
Store Manager
The Perfume Shop —Cork, County Cork
- €39,192 a year
- Full-time
- Management
- Sales
- Customer service
Senior Fund Accountant Cork, Ireland Jul. 31, 2026
Alter Domus —Cork, County Cork
- Microsoft Excel
- IT
- Communication skills
- Employee assistance program
Beauty Expert
Charlotte Tilbury —Cork, County Cork
- Part-time
- Sales
- Gym membership
Quick apply
Workday Product Manager
Carbery —Cork, County Cork
- Full-time
- Human resources
- Communication skills
Retail Team Leader
Superdry —Cork, County Cork
- Sales
14d
Store Manager (FTC) - 36 Hours
JoJo Maman Bébé —Cork, County Cork
- Sales
- Customer service
- Analysis skills
- Annual leave
8d
Project Manager
Catalyx —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- Project management
- Leadership
Quick apply
Retail Artist
Charlotte Tilbury —Cork, County Cork
- Full-time
- Sales
- Gym membership
Quick apply
Night Porter
Cork International Hotel —Cork Airport, County Cork
- Full-time
- Hotel
- Referral programme
Quick apply
Store Manager
River Island —Cork, County Cork
- Full-time
- No degree
- Leadership
- Annual leave
Quick apply
Sales Engineer (EMEA)
Keeper Security —Cork, County Cork
- Remote
- Azure
- Computer Science
- Sales
- Sick pay
13d
Store Manager
Boots —Cork, County Cork
- Weekend availability
- Customer service
- Retail management
- Retail sales
- Employee assistance program
- Employee discount
11d

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Customer Retention Executive

Kearys -
Little Island, County Cork

Quick apply

Job details

Full-time
7 days ago

Benefits

Tax Saver Scheme
Bike to work scheme
Annual leave
Company pension
Employee assistance program
Referral programme

Full job description

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Full Time Customer Retention Executive to join our growing team based in BMW Little Island.

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

Inbound service contact

Answer inbound service and aftersales calls promptly and professionally, within answer-rate and abandonment targets.
Book, amend and cancel workshop appointments in the DMS: correct job type, realistic time allocation, courtesy car or collection and delivery arranged where needed.
Take service, repair, NCT, tyre, bodyshop and warranty enquiries through to a confirmed booking
Give clear, accurate information on pricing, service content, service plans and what the visit will involve; quote from approved price menus.
Capture and verify customer and vehicle data on every contact - contact details, registration, VIN, mileage, service history, marketing consent.
Resolve straightforward queries first time; escalate technical, goodwill or complaint matters to the Service Manager via the agreed path.
Log every interaction, outcome and next action in the CRM before closing the contact.

Outbound retention activity

Work daily and weekly outbound call lists to keep the workshop loaded and the customer base retained:
- Service due and overdue reminders, including vehicles flagged by BMW's condition-based servicing and TeleService notifications.
- Lapsed customer win-back - vehicles that have missed a service interval or moved to independent garages.
- Declined and deferred work follow-up - red/amber items from vehicle health checks, rebooked with the customer.
- NCT and roadside/warranty expiry contact, including extended warranty and service plan conversations.
- Recall and technical campaign outreach, driving completion rates.
- Post-visit follow-up and courtesy calls; first contact on low satisfaction scores.
- No-show and cancellation rebooking.
Segment and prioritise the customer base by vehicle age, warranty and service plan status, and time since last visit.
Promote service plans, value service offerings and BMW parts and accessories where genuinely appropriate to the customer's vehicle and usage.
Maintain a personal pipeline of open retention opportunities with dated follow-ups; nothing left uncontacted and undated.

Ticket and case management

Monitor assigned aftersales queues in BMW's central systems and the dealer CRM, picking up tickets, cases and service leads as allocated.
Respond to each within the applicable SLA on the customer's preferred channel - phone, email or SMS — and record the response against the case.
Progress cases to resolution: chase internal departments, keep the customer updated, update status and notes, close with accurate outcome/disposition coding.
Handle web-sourced aftersales enquiries and online service booking requests that arrive as tickets.
Escalate aged or at-risk tickets to the Aftersales Manager.

Benefits

31 Days Paid Leave (inclusive of public holidays)
Company Pension
Healthcare Scheme
Employee Volunteer Day
2 Company Days
Bike to Work Scheme
Referral Bonus
Milestone Programme
Professional & Personal Development
Rewards & Recognition
Employee Wellbeing Programme
24/7 Employee Assistance Programme
Death in Service Benefit
Long Term Disability Scheme
Tax Saver scheme
Employee Recognition Programme
Sports and Social Club

#INDHP

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Refine Your Search

customer success manager jobs in cork county cork

Customer Retention Executive

Store Manager

Department Manager

Product Development Manager - Content Systems

Demand Generation Marketing Manager — EMEA

Solution Consultant - Procurement (Remote)

Senior Segment Product Marketing Manager - Agency

Principal Product Manager — DSPM

Store Manager

Senior Fund Accountant Cork, Ireland Jul. 31, 2026

Beauty Expert

Workday Product Manager

Retail Team Leader

Store Manager (FTC) - 36 Hours

Project Manager

Retail Artist

Night Porter

Store Manager

Sales Engineer (EMEA)

Store Manager

I want to receive the latest job alerts for customer success manager in cork county cork

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