Find Field service technician Jobs in Dublin, D

Customer Success & Service Coordinator
Electro Automation —Dublin, County Dublin
- Full-time
- Customer service
- ERP systems
- Microsoft Office
3d
Technical Consultant
Medtronic —Dublin, County Dublin
- €52,800–€79,200 a year
- Weekend availability
- Sales
- Operating room
- Recruiting
4d
AV Technician
EOS —Dublin, County Dublin
- In-person
- Communication skills
- Time management
Quick apply
5d
Service Technician
Culligan Ireland —Dublin, County Dublin
- €40,000 a year
- Full-time
- Maintenance
- Plumbing
- Communication skills
- Employee assistance program
Quick apply
12d
Repair Technician
Inner City Scooters Ltd —DUBLIN 24, County Dublin
- €115–€120 a day
- Full-time
- Assembly
- Electrical Engineering
- Mechanical knowledge
Quick apply
9d
Document Controller
Mercury Engineering —Dublin, County Dublin
- Maintenance
- Microsoft Office
- Administrative experience
7d
Megasys Safety Specialist
Merck KGaA —Dublin, County Dublin
- Day shift
- Microsoft Office
- Analysis skills
- Bachelor's degree
6d
Metocean Technician
Techworks Marine —Dún Laoghaire, County Dublin
- No degree
- Communication skills
LAME (Licensed Aircraft Maintenance Engineer) B2 (H145 D2-D3 type rating)
Airbus International Services Designated Activity Company —Dublin, County Dublin
- From €40,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- English
3d
Mechanical/Chemical Engineer
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Engineering
- English
- Analysis skills
Quick apply
Lead Structural Engineer
DPS Group —Dublin, County Dublin
- AutoCAD
- System design
- English
Electrical Designer - BIM
Jacobs —Dublin, County Dublin
- Full-time
- Construction experience
- Electrical Engineering
- Communication skills
Senior Pharmacist - Clinical
Beacon Hospital —Dublin, County Dublin
- Weekend availability
- Master's degree
- Leadership
- Communication skills
Quick apply
4d
Utilities Shift Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- Maintenance
- English
- No degree
Quick apply
4d
Critical Environment Technician - Shift 24/7
Microsoft —Dublin, County Dublin
- €52,300–€75,200 a year
- Full-time
- Azure
- Assembly
- No degree
6d
WIFI Optimization Coordinator- Sky
Actavo —Dublin, County Dublin
- €14.75 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Referral programme
7d
Service Supervisor
Kone —Dublin, County Dublin
- Full-time
- Supervising experience
- Organisational skills
- Communication skills
3d
Service Technician, Used Cars - Dublin Baldonnell
Tesla —DUBLIN 22, County Dublin
- Weekend availability
- English
4d

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Customer Success & Service Coordinator

Electro Automation -
Dublin, County Dublin

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator.

Your Responsibilities

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Role Snapshot

Department

Operations

Experience

Mid-Level

Type

Full-time

Location

Dublin

Your Areas of Knowledge & Expertise

Excellent communication and interpersonal skills.

Naturally customer-focused with a genuine desire to help people.

Strong organisational skills and ability to manage multiple priorities.

Ability to build relationships with customers and colleagues at all levels.

Strong attention to detail and ability to follow through on commitments.

Comfortable working in a fast-paced, dynamic environment.

Good IT skills, including Microsoft Office applications.

Ability to work independently while contributing positively to a team environment.

A proactive, solutions-focused mindset and willingness to learn.

Confidence and Ability to meet with customers face to face, QBR Management

Ability to identify opportunities for business expansion

Desirable Skills

Previous experience in customer service, customer success, service coordination or administration.

Experience within engineering, facilities management, construction or service-based industries.

Experience using ERP, CRM or service management systems.

Understanding of reactive service delivery and planned maintenance processes.

Experience handling customer communications and issue resolution.

Experience working within a changing or growing organisation.

Working Hours & Package

Installations progressed on schedule thanks to your reliable, proactive support. Sites consistently left safe, clean, and ready for the next phase. Technicians and engineers can rely on you to anticipate needs and work without constant direction. Growing confidence and skill base, with a clear path toward a more specialised role.

Ready to Take Your Career to the
Next Level?

At Electro Automation, you'll join a welcoming and friendly team that values your expertise, supports your growth, and allows you to work on industry-leading projects that make a real impact.

Jenny Dowd

Group Recruitment Business Partner

Apply Now

Refine Your Search

field service technician jobs in dublin, d

Customer Success & Service Coordinator

Technical Consultant

AV Technician

Service Technician

Repair Technician

Document Controller

Megasys Safety Specialist

Metocean Technician

LAME (Licensed Aircraft Maintenance Engineer) B2 (H145 D2-D3 type rating)

Mechanical/Chemical Engineer

Lead Structural Engineer

Electrical Designer - BIM

Senior Pharmacist - Clinical

Utilities Shift Technician

Critical Environment Technician - Shift 24/7

WIFI Optimization Coordinator- Sky

Service Supervisor

Service Technician, Used Cars - Dublin Baldonnell

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Jenny Dowd

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field service technician jobs in dublin, d

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Your Responsibilities

Your Areas of Knowledge & Expertise

Desirable Skills

Working Hours & Package

Ready to Take Your Career to the Next Level?

Jenny Dowd

Ready to Take Your Career to the
Next Level?