Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
4d
Staff Engineer
Nory —Dublin, County Dublin
- Full-time
- Remote
- Restaurant management
- AWS
- Python
- Annual leave
- Work from home
Staff Site Reliability Engineer
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Childcare
- Azure
- Caregiving
Quick apply
8d
QA Automation Engineer
Upland Software, Ireland —Dublin, County Dublin
- Azure
- Computer Science
- Engineering
Staff Site Reliability Engineer
Fivetran —Dublin, County Dublin
- Full-time
- Azure
- Java
- AWS
- Annual leave
- Sick pay
Quick apply
8d
Rust Engineer - Trading Systems
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- AWS
- Scripting
9d
Financial Systems Engineer
DoiT —Dublin, County Dublin
- Full-time
- Remote
- Azure
- ERP systems
- English
Quick apply
Controls Engineer - BMS/BEMS
BMS Recruitment —Dublin, County Dublin
- €70,000–€90,000 a year
- Leaving certificate
- No degree
- Work from home
Quick apply
12d
Motorway Resident Engineer
AtkinsRéalis —Dublin, County Dublin
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Supervising experience
23h
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Graduate Sustainability Engineer
ORS —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
Power Systems Engineer - Dublin or Cork
Tractebel —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- English
- Construction experience
- In-person
- Annual leave
Forward Deployed Engineer
Nearform —Dublin, County Dublin
- From €75,000 a year
- Full-time
- Remote
- Master's degree
- Python
- Annual leave
Global Head of Solutions Engineering, Workvivo
Zoom —Dublin, County Dublin
- €145,500–€254,600 a year
- Full-time
- Hybrid work
- Sales
- AI
- Leadership
Resident Engineer (Short Term Contract)
AtkinsRéalis —Dublin, County Dublin
- Weekend availability
- Hybrid work
- AutoCAD
- English
- Microsoft Office
Power Systems Engineer - Dublin or Cork
ENGIE —DUBLIN 2, County Dublin
- Hybrid work
- English
- Construction experience
- In-person
- Annual leave
Graduate Geotechnical Engineer
CK Geo Consultants Limited —Dublin, County Dublin
- €35,000–€40,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Excel
- Organisational skills
Quick apply
9d
SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €53,875–€56,570 a year
- Full-time
- Hybrid work
- Azure
- System design
- SQL
Quick apply
11d
EDA flow and Logic Synthesis Engineer (Staff Engineer)
Synopsys —Dublin, County Dublin
- Master's degree
- Analysis skills
- Bachelor's degree
Resident Engineer
AtkinsRéalis —Dublin, County Dublin
- Full-time
- Hybrid work
- AutoCAD
- English
- Microsoft Office
14d

I want to receive the latest job alerts for engineer (full remote) in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineer (full remote) jobs near dublin, d

Controls Engineer jobs in Dublin, County Dublin

Resident Engineer jobs in Dublin, County Dublin

Technical Support Engineer jobs in Dublin, County Dublin

Staff Engineer jobs in Dublin, County Dublin

Engineer jobs in Dublin, County Dublin

Solutions Engineer jobs in Dublin, County Dublin

Automation Engineer jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Dublin, County Dublin

Sustainability Engineer jobs in Dublin, County Dublin

Controls Engineer jobs in Mullingar, County Westmeath

Civil Engineer jobs in County Cork

Controls Engineer jobs in Loughrea, County Galway

Controls Engineer jobs in Kilkenny, County Kilkenny

Site Engineer jobs in County Dublin

Qa Engineer jobs in County Dublin

Resident Engineer jobs in County Limerick

Senior Software Engineer jobs in Dublin, County Dublin

Electronics Engineer jobs in County Dublin

Quality Team Lead jobs in Dublin, County Dublin

Community Intervention Team jobs in Glasnevin, County Dublin

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
4 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

engineer (full remote) jobs in dublin, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Staff Engineer

Staff Site Reliability Engineer

QA Automation Engineer

Staff Site Reliability Engineer

Rust Engineer - Trading Systems

Financial Systems Engineer

Controls Engineer - BMS/BEMS

Motorway Resident Engineer

Japanese Speaking Technical Support Engineer

Graduate Sustainability Engineer

Power Systems Engineer - Dublin or Cork

Forward Deployed Engineer

Global Head of Solutions Engineering, Workvivo

Resident Engineer (Short Term Contract)

Power Systems Engineer - Dublin or Cork

Graduate Geotechnical Engineer

SCADA Engineer

EDA flow and Logic Synthesis Engineer (Staff Engineer)

Resident Engineer