Find Customer experience coordinator Jobs in Dublin, D

Customer Success & Service Coordinator
Electro Automation —Dublin, County Dublin
- Full-time
- Customer service
- ERP systems
- Microsoft Office
3d
Operations Coordinator
UTS —DUBLIN 24, County Dublin
- €35,000–€45,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
5d
Front Desk Receptionist & Admin Coordinator (Part Time)
Pain and Performance Physiotherapy Clinic —Dublin, County Dublin
- €35,000–€40,000 a year
- Part-time
- Administrative experience
- Clinic
- In-person
- Flexitime
- Gym membership
Quick apply
2d
Client Success & Administration Coordinator (New Physiotherapy Clinic Opening September)
Pain and Performance Clinic —Celbridge, County Kildare
- €40,000–€50,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Sick pay
Quick apply
2d
Group Operations Coordinator
Snap Ireland —DUBLIN 1, County Dublin
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
4d
Events Coordinator
Rapport —Dublin, County Dublin
- €36,900 a year
- Full-time
- Microsoft Office
- Guest services
- Time management
6d
Tenancy Services Officer (Specified Purpose Contract)
Circle VHA —Dublin, County Dublin
- €40,000–€53,700 a year
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
3d
Purchasing & Supply Chain Coordinator
Watershed Group —DUBLIN 24, County Dublin
- €38,000–€45,000 a year
- Full-time
- Inventory control
- ERP systems
- Communication skills
Quick apply
Talent Acquisition Coordinator
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
- Agile
- Communication skills
- Marketing
Quick apply
4d
Internal Sales Administrator & Warehouse Coordinator
Lift Rite Ltd. —Maynooth, County Kildare
- €35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
6d
Facilities Coordinator – REF: 2635b
Fingleton White —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
5d
Dental Marketing and clinical coordinator
Smiles Creation Limited —Raheny, County Dublin
- €28,300–€39,000 a year
- Full-time
- Marketing
- Social media management
- Microsoft Office
- Annual leave
- Work from home
Quick apply
6d
Groups Coordinator
Leonardo Hotel Dublin Parnell Street —DUBLIN 1, County Dublin
- Full-time
- Administrative experience
Quick apply
4d
Senior Marketing Executive Retail
Kilkenny Design —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
13d
Domestic Retrofit Project Manager
SSE —Dublin, County Dublin
- Full-time
- Microsoft Office
- Project management
- Construction experience
- Gym membership
10d
Permit Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
5d
Warehouse Operative with forklift licence
gategroup —Swords, County Dublin
- €15.45–€17.50 an hour
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
11d
Senior Technical Support Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
- Management
- Annual leave
10d
Building Technician
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Carpentry
- Leaving certificate
- No degree
Quick apply
Building Technician
JLL —Dublin, County Dublin
- Carpentry
- Leaving certificate
- No degree

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Customer Success & Service Coordinator

Electro Automation -
Dublin, County Dublin

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator.

Your Responsibilities

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Role Snapshot

Department

Operations

Experience

Mid-Level

Type

Full-time

Location

Dublin

Your Areas of Knowledge & Expertise

Excellent communication and interpersonal skills.

Naturally customer-focused with a genuine desire to help people.

Strong organisational skills and ability to manage multiple priorities.

Ability to build relationships with customers and colleagues at all levels.

Strong attention to detail and ability to follow through on commitments.

Comfortable working in a fast-paced, dynamic environment.

Good IT skills, including Microsoft Office applications.

Ability to work independently while contributing positively to a team environment.

A proactive, solutions-focused mindset and willingness to learn.

Confidence and Ability to meet with customers face to face, QBR Management

Ability to identify opportunities for business expansion

Desirable Skills

Previous experience in customer service, customer success, service coordination or administration.

Experience within engineering, facilities management, construction or service-based industries.

Experience using ERP, CRM or service management systems.

Understanding of reactive service delivery and planned maintenance processes.

Experience handling customer communications and issue resolution.

Experience working within a changing or growing organisation.

Working Hours & Package

Installations progressed on schedule thanks to your reliable, proactive support. Sites consistently left safe, clean, and ready for the next phase. Technicians and engineers can rely on you to anticipate needs and work without constant direction. Growing confidence and skill base, with a clear path toward a more specialised role.

Ready to Take Your Career to the
Next Level?

At Electro Automation, you'll join a welcoming and friendly team that values your expertise, supports your growth, and allows you to work on industry-leading projects that make a real impact.

Jenny Dowd

Group Recruitment Business Partner

Apply Now

Refine Your Search

customer experience coordinator jobs in dublin, d

Customer Success & Service Coordinator

Operations Coordinator

Front Desk Receptionist & Admin Coordinator (Part Time)

Client Success & Administration Coordinator (New Physiotherapy Clinic Opening September)

Group Operations Coordinator

Events Coordinator

Tenancy Services Officer (Specified Purpose Contract)

Purchasing & Supply Chain Coordinator

Talent Acquisition Coordinator

Internal Sales Administrator & Warehouse Coordinator

Facilities Coordinator – REF: 2635b

Dental Marketing and clinical coordinator

Groups Coordinator

Senior Marketing Executive Retail

Domestic Retrofit Project Manager

Permit Technician

Warehouse Operative with forklift licence

Senior Technical Support Engineer

Building Technician

Building Technician

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Jenny Dowd

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customer experience coordinator jobs in dublin, d

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Your Responsibilities

Your Areas of Knowledge & Expertise

Desirable Skills

Working Hours & Package

Ready to Take Your Career to the Next Level?

Jenny Dowd

Ready to Take Your Career to the
Next Level?