Find Customer support coordinator Jobs in Swords, D

Technician Scheduler / Depot Lead- Full Time
Autoglass Ireland —Swords, County Dublin
- €30,000–€38,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
Quick apply
7h
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Urban Outfitters Display Coordinator - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €33,000–€38,000 a year
- Full-time
- Carpentry
- Organisational skills
- Construction experience
- Annual leave
- Employee assistance program
Global Contracts Coordinator
Parexel —Dublin, County Dublin
- Microsoft Excel
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- English
1d
Donor Care and Telemarketing Administrator - Temporary
Merchants Quay Ireland —Dublin, County Dublin
- €28,460–€31,700 a year
- Weekend availability
- Microsoft Word
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Quick apply
Training and Administration Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
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- Data entry
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Catalyx —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- No degree
Quick apply
Building Operations Coordinator
JLL —Dublin, County Dublin
- Hospitality
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Warehouse Collections Coordinator
Furlong Flooring Ltd —Ballymount, County Dublin
- €15.54 an hour
- Full-time
- Customer service
- Forklift
- Supervising experience
- Employee assistance program
- Sick pay
Quick apply
8d
Junior Product Content Coordinator, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Excel
- No degree
- Communication skills
- Store discount
- Annual leave
6d
Tech Events Coordinator - Dublin - 6 month FTC
Algomarketing® —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Project management
Quick apply
Health Care Assistant / Decontamination Technician
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Clinic
- No degree
Quick apply
Event Program Coordinator - Dublin - 9 Month FTC
Algomarketing® —Dublin, County Dublin
- €200–€275 a day
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
Quick apply
Sales & Pricing Coordinator
Uniserve (U K) Ltd —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- Referral programme
Quick apply
Relationship Manager/BIM Coordinator
Pinnacle Infotech —Dublin, County Dublin
- Full-time
- Sales
- Bachelor's degree
- No degree
Sales & Marketing Project Coordinator
Novartis —Dublin, County Dublin
- €31,150–€57,850 a year
- Full-time
- Communication skills
- Marketing
6d
Christian Louboutin, Stock Controller, Part Time, Permanent
Brown Thomas Arnotts —Dublin, County Dublin
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Management
Sales/Admin Co
Chadwicks Group —Clondalkin, County Dublin
- Full-time
- Administrative experience
- No degree
- IT
- Sick pay
5d

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Technician Scheduler / Depot Lead- Full Time

Autoglass Ireland
Swords, County Dublin

Quick apply

Job details

Permanent | Full-time
€30,000–€38,000 a year
7 hours ago

Benefits

Company events
On-site parking

Qualifications

Customer service
Supply chain
Logistics
Continuous improvement
Organisational skills
Communication skills

Full job description

Scheduler / Depot Lead- Autoglass® Ireland

Location: Airport Business Park, Swords (office-based)

Hours: Full-time, 37.5 hours per week

Autoglass® Ireland, part of the global Belron® Group, is seeking an experienced Scheduler / Depot Lead to coordinate a high-volume, operationally complex workload across technicians, depot operations, and customer service. This is not an entry-level position. We're looking for someone with proven experience in scheduling, logistics, field service coordination, transport planning, or a similar operational environment who can confidently manage changing priorities in a fast-paced setting.

This role will be a key part of the day-to-day running of the depot, helping to ensure smooth operations while delivering an excellent customer experience. As one of the first points of contact for customers visiting the depot, you will create a welcoming and professional environment, ensuring customers feel valued and supported throughout their journey with Autoglass®.

What You Will Do?

This is a fast-paced operational coordination role requiring sound judgement, excellent planning skills, and the ability to make confident decisions while balancing multiple competing priorities and responding to changing operational demands.

Key Responsibilities

Operational Scheduling & Coordination

Manage and coordinate workloads for a designated team of field technicians
Schedule high volumes of jobs to maximise efficiency
Monitor job progress and respond to operational changes throughout the day
Route jobs effectively across Dublin locations to avoid inefficiencies

Technician & Depot Support

Act as the primary point of contact for technician queries and operational issues
Support the day-to-day operation of the depot and ensure activities run smoothly
Escalate technical or operational concerns appropriately
Ensure workflow continuity during absences or peak demand

Customer Experience & Service

Deliver a welcoming, professional, and customer-focused experience for all customers visiting the depot
Act as a key point of contact for customer queries, appointments, and service updates
Take ownership of customer interactions and help resolve issues in a timely and professional manner
Promote the high standards of service associated with the Autoglass® brand

Warranty & Customer Issue Management

Handle warranty-related queries and escalations
Liaise with relevant departments to resolve technical or service escalations

Glass & Inventory Coordination

Oversee glass stock allocation and management
Coordinate delivery and storage requirements
Ensure safe and compliant handling procedures are followed

Note: Duties listed are indicative, not exhaustive, and may vary based on business needs.

Essential Criteria

Eligibility to work in Ireland.
A minimum of 2 years' experience in scheduling, logistics coordination, transport planning, field service coordination, operations control, or a similar operational role.
Strong customer service skills, with the ability to build positive relationships with customers and colleagues.
Demonstrated experience managing multiple competing priorities within a busy, high-volume operational environment where plans regularly change throughout the day.
Previous experience in an operational coordination role is essential. Experience limited to retail or general customer service alone is unlikely to meet the requirements of this role.
Strong problem-solving skills and the ability to make decisions under pressure.
Experience using scheduling, workforce management, logistics, or CRM systems.
Excellent organisational skills, with the ability to manage competing priorities.
Strong verbal and written communication skills.
Resilient and comfortable handling escalated situations.

Desirable

Experience working with operational KPIs and service level targets.
Experience supporting continuous improvement initiatives within an operational environment.
Experience working in a fleet, field service, depot, or technical service environment.
Experience handling warranty claims, service recovery, or operational issue resolution.
Experience in logistics, transport planning, or supply chain operations.

What We Offer

Salary: €30,000–€38,000 per year, depending on skills and experience
Autoglass® Ireland is committed to equal pay and opportunities for all employees. Pay is determined fairly based on experience, skills, and responsibilities
A supportive and friendly team environment
Full training and ongoing development
Progression opportunities subject to performance
Opportunity to contribute to a market-leading company within the Belron® Group

If you're an experienced Scheduler or Operations Coordinator who enjoys solving problems, coordinating complex operational workloads and delivering an excellent customer experience, we'd love to hear from you. This role is ideal for someone who has already built their career in scheduling, logistics, field service coordination, transport planning or a similar operational environment and is looking for their next challenge.

Job Types: Full-time, Permanent

Pay: €30,000.00-€38,000.00 per year

Benefits:

Company events
On-site parking

Ability to commute/relocate:

Swords, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you worked in a role where you were responsible for scheduling or dispatching field-based technicians, engineers, drivers or mobile teams? Please describe your experience.
On a typical day, how many technicians or mobile jobs did you coordinate, and did you have to re-plan schedules throughout the day due to emergencies, delays or cancellations?

Experience:

coordinating technicians, drivers or field-based teams: 2 years (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

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