Find It Jobs in Enniskerry, Ww

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
5d
IT Risk Analyst
Davy —Dublin, County Dublin
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Employee assistance program
Quick apply
Senior Associate, IT, Network Engineer (Fixed Term Contract - 12 Month)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- AWS
Quick apply
Data Center Facility Manager, Operation, IT and support Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Junior Product Content Coordinator, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Excel
- No degree
- Communication skills
- Store discount
- Annual leave
4d
Information Technology Cross-Function Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €49,000–€93,000 a year
- Hybrid work
- Computer Science
- No degree
- Agile
- Annual leave
Director of Global IT - Dublin
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
EHR Systems Analyst
UPMC —Dublin, County Dublin
- Clinic
- IT
- Annual leave
Solutions Architect
Information Services Corporation —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
4d
IT Audit Senior Manager
Deloitte —Dublin, County Dublin
- €81,300 a year
- Full-time
- Management
- Business development
- Presentation skills
Senior Network Engineer
Vodafone —Dublin, County Dublin
- Full-time
- Sales
- Master's degree
- Communication skills
11d
Solution Architect, SaaS & AI Enablement
Bluecrux —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Quick apply
EY Ireland - Technology Risk - IT Controls Assurance Graduate Programme 2026
EY —Dublin, County Dublin
- Hybrid work
- Computer Science
- English
- Recruiting
- Employee assistance program
4d
General Procurement Manager IT
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- No degree
- Business
- Annual leave
Quick apply
12d
Internship - IT
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Communication skills
3d
IT Business Relationship Manager - Supply Chain EPD
Information Technology Senior Management Forum —Dublin, County Dublin
- Full-time
- ERP systems
- Bachelor's degree
- Communication skills
IT Business Relationship Manager - Supply Chain EPD
Abbott Laboratories —Dublin, County Dublin
- Full-time
- ERP systems
- Bachelor's degree
- Communication skills
Sr. Network Engineer
Glanbia Foods —Citywest, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

5 days ago

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

it jobs in enniskerry, ww

IT Helpdesk Support Technician

IT Risk Analyst

Senior Associate, IT, Network Engineer (Fixed Term Contract - 12 Month)

Data Center Facility Manager, Operation, IT and support Engineering

Japanese Speaking Technical Support Engineer

Junior Product Content Coordinator, IT & Digital

Information Technology Cross-Function Assistant Vice President

Director of Global IT - Dublin

EHR Systems Analyst

Solutions Architect

Technical Support Engineer - Elastic Cloud Storage

IT Audit Senior Manager

Senior Network Engineer

Solution Architect, SaaS & AI Enablement

EY Ireland - Technology Risk - IT Controls Assurance Graduate Programme 2026

General Procurement Manager IT

Internship - IT

IT Business Relationship Manager - Supply Chain EPD

IT Business Relationship Manager - Supply Chain EPD

Sr. Network Engineer

I want to receive the latest job alerts for it in enniskerry, ww

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