Find Customer success manager Jobs in Togher, C

Enterprise Program Manager – Ireland (Temporary Position, 18months)
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Enterprise Program Manager – Ireland (Temporary Position, 18months)

Agilent Technologies Ireland Limited
Cork, County Cork

Apply Now

Job details

Full-time

Benefits

Employee stock purchase plan
Annual leave
Work from home
Life insurance

Qualifications

Customer service
English
Project management
Quality control
Data analytics
Leadership
Communication skills

Full job description

Job Description

As an Enterprise Program Manager – Ireland, you will be responsible for supporting Agilent CrossLab’s customers’ needs within our Laboratory Enterprise Division (LED) product portfolio especially focusing on offering and implementing Laboratory Product Solutions (LPS) to the market.

This will involve collaborating with pre-sales to create sustainable delivery models, working with local delivery teams to build capabilities and liaising with the LED division to ensure Agilent are fully addressing the needs of the market with our products and services. You will be a subject matter expert within the LPS environment and will be self-motivated to continuously improve Agilent’s offerings to the market by providing “Trusted Answers” to our customers.

Your main responsibilities will include:

Own country-level Enterprise and LED/LPS program success
Develop business plans with Sales to grow enterprise accounts
Implement large integrated Enterprise contract solutions
Manage strategic customer relationships, retention and growth
Drive customer-first service delivery and satisfaction
Coordinate cross-functional teams, including Sales, Service Delivery, LED and local teams
Build scalable tools, processes and delivery models for new customer sites
Manage project plans, budgets, timelines, resources, risks and milestones
Monitor account performance, gross margin and improvement actions
Act as SME for LPS, lab productivity and enterprise service solutions
Support global and regional strategic initiatives and new service products
Report project progress, financial and customer updates to stakeholders
Travel up to 10% as required to support supplier, customer, and internal business needs.

Qualifications

Skills and background:

Advanced Account and relationship management experience
Passionate and experienced customer service delivery management
Project Management qualification or proven experience in managing enterprise-wide solution project deployment
Strong understanding and experience working within Quality Control and Pharmaceutical GMP Environments
Strong interpersonal and influencing skills
Team building/development and cross-functional leadership skills
Excellent verbal and written communication skills in local language and English with proven ability to communicate complex ideas clearly and easily
Results oriented, leadership, client-facing, and diplomacy skills
Demonstrated business acumen; ability to listen and understand client requirements
Demonstrated ability to multitask and work on multiple projects concurrently
Excellent understanding of both data analytics and interpretation of data

What We Offer

Flexible work options, including remote working.
Comprehensive onboarding and ongoing training and development opportunities.
Competitive global benefits package including Stock Purchase Plan, Life Insurance, Pension, Healthcare, and paid holidays.
A strong commitment to promoting a healthy work-life balance.
A position within an international organization offering a dynamic working environment, exciting challenges, and opportunities for professional growth.

Application:
Applications will be reviewed continuously. Candidates should submit a CV and cover letter as soon as possible via the recruitment system. We look forward to hearing from you.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

9-12 Months

Job Function:

Services & Support

Apply Now

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