Security Operations Manager
A fantastic opportunity has arisen within Bidvest Noonan for a Security Operations Manager, who will work at our client’s prestigious premises in the Limerick region.
Operations Manager Job Description
Head of Operations / Director of Operations
Job Summary
The Senior Operations Manager is responsible for overseeing daily business operations to ensure efficiency, productivity, quality, and customer satisfaction. The role involves managing people, processes, and performance while driving continuous improvement initiatives that support the company's strategic objectives.
The Senior Operations Manager will lead operational teams, manages resources effectively, monitors key performance indicators (KPIs), and works cross-functionally to deliver exceptional results in a safe, compliant, and cost-effective manner.
Key Responsibilities
Operational Management
- Oversee day-to-day operational activities to ensure business objectives are met.
- Monitor workflow, productivity, and operational efficiency.
- Develop and implement operational policies, procedures, and best practices.
- Ensure service delivery standards and operational targets are achieved.
- Identify operational risks and implement mitigation plans.
People Management
- Lead, coach, and develop team leaders and operational staff.
- Conduct performance reviews and establish development plans.
- Manage employee engagement, attendance, and productivity.
- Foster a positive, inclusive, and high-performance culture.
- Support workforce planning and recruitment activities.
Performance Management
- Establish and track operational KPIs.
- Analyze operational performance data and trends.
- Prepare regular management reports and presentations.
- Implement corrective actions to address performance gaps.
- Drive accountability for results across teams.
Continuous Improvement
- Identify opportunities to improve efficiency, quality, and customer experience.
- Reduce operational costs while maintaining service quality.
- Implement automation and technology solutions where appropriate.
- Promote a culture of innovation and continuous improvement.
Financial Management
- Manage departmental budgets and resource allocation.
- Monitor operational expenses and identify cost-saving opportunities.
- Ensure financial targets and productivity goals are achieved.
- Support forecasting and business planning activities.
Customer and Stakeholder Management
- Ensure high levels of customer satisfaction and service excellence.
- Collaborate with internal departments to resolve operational challenges.
- Build strong relationships with key stakeholders.
- Address customer escalations and service issues effectively.
Compliance and Risk Management
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Maintain health, safety, and quality standards.
- Conduct audits and implement corrective actions as required.
- Support business continuity and risk management initiatives.
Key Performance Indicators (KPIs)
- Productivity and efficiency targets
- Service level achievement
- Employee engagement scores
- Customer satisfaction metrics
- Cost management and budget adherence
- Quality and compliance performance
- Absenteeism and staff turnover rates
- Continuous improvement project delivery
Experience
- 3–7+ years of operational leadership experience.
- Experience managing teams and operational performance.
- Proven track record of delivering operational improvements and business results.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Analytical and problem-solving capabilities.
- Project and change management experience.
- Advanced planning and organizational skills.
- Financial and budget management knowledge.
- Data-driven decision-making skills.
- Proficiency in Microsoft Office, particularly Excel, Power BI, and reporting tools.
Benefits
- Competitive Salary on offer
- Bonus
- Company Vehicle
- EAP
- Career Progression opportunities
INDHP
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
