Find Lead technician Jobs in Dublin, D

Aftersales Manager VW SEAT CUPRA
Bright Motor Group —Swords, County Dublin
- €50,000–€75,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance program
- Sick pay
Quick apply
10d
Associate (Tunnel)
COWI —Dublin, County Dublin
- Full-time
- Hybrid work
- Business development
Technical Facilities Manager
Cushman & Wakefield —DUBLIN 18, County Dublin
- Full-time
- Organisational skills
- Communication skills
Quick apply
Electrical Engineer
Integral UK —Dublin, County Dublin
- Weekend availability
- Carpentry
- Microsoft Excel
- Customer service
Quick apply
Mechanical Day Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- No degree
- In-person
- Mechanical knowledge
Quick apply
11d
EMEA Cabling Quality Mgr, Global Cabling Quality
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Technical Architect / Architect (Advanced Technology)
DPS Group —Dublin, County Dublin
- Full-time
- AutoCAD
- Manufacturing
- Communication skills
Senior Civil Engineer
Amey Ltd —DUBLIN 1, County Dublin
- €55,000–€65,000 a year
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
Director of Global IT - Dublin
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
Building Services Associate
Cundall —Dublin, County Dublin
- Full-time
- Engineering
- Master's degree
- Project management
Senior Process Engineer - Packaging
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
Senior Engineer - Roads, Public Transport, & Greenways
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
Head of Design - Decarbonisation
Alternative Heat —Santry, County Dublin
- Full-time
- No degree
Quick apply
Senior Authorised Person - SAP
Sensori —Dublin, County Dublin
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Sr. Technical Program Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
Warehouse and Inventory Technician
Vallen Distribution, Inc —Clondalkin, County Dublin
- €35,000 a year
- Full-time
- Microsoft Excel
- English
- Leaving certificate
Quick apply
1d
ESS Maintenance Manager
ESS Ltd. —Swords, County Dublin
- Engineering
- Maintenance
- No degree
- Annual leave
ESS Maintenance Engineer
ESS Ltd. —Swords, County Dublin
- No degree
- Communication skills
- Mechanical knowledge
Structural Engineer
Jacobs —Dublin, County Dublin
- Hybrid work
- English
- Bachelor's degree
- Communication skills
ESS Maintenance Manager
ESS LTD —Swords, County Dublin
- Engineering
- Maintenance
- No degree
- Annual leave
Quick apply

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Aftersales Manager VW SEAT CUPRA

Bright Motor Group -
Swords, County Dublin

Quick apply

Job details

Permanent | Full-time
€50,000–€75,000 a year
10 days ago

Benefits

Bike to work scheme
Company pension
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
Leadership
Communication skills
Time management

Full job description

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citroën, Suzuki, Peugeot, Opel, Leapmotor, DS and BYD.

With 9 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.

As a result of our ongoing expansion and business growth, we are seeking to strengthen our team by appointing positive and motivated individuals to take the business to the next level and achieve the strategic goals that we have set.

Bright Motor Group is currently recruiting an Aftersales Manager at our Campus in Swords. This is an exciting opportunity for a driven, customer-focused professional to build a rewarding career with one of Ireland’s leading motor retailer groups.

The Aftersales Manager (VW & SEAT CUPRA) is a senior operational leadership role with full accountability for the commercial, operational, customer experience, people leadership and compliance performance of the aftersales operation . The role is designed as a combined strategic and operational leadership position with broad commercial accountability.

The position is accountable for delivering sustainable profit contribution, high customer satisfaction, disciplined operational control and development of a high-performing team. This role carries responsibility for achieving business targets while exercising discretion and initiative to adapt plans, resources and processes in line with business needs.

Role responsibilities:

Oversee the day-to-day running of the aftersales department across VW Commercial and SEAT CUPRA.
Ensure workshop loading, productivity, efficiency and labour sales targets are achieved.
Monitor and improve departmental KPIs including recovery rates, technician utilisation, customer retention, NPS and profitability.
Implement effective scheduling by using the workshop planner and workflow processes to maximise workshop capacity.
Maintain excellent standards of cleanliness, health & safety, and operational compliance.
Ensure all manufacturer standards and franchise requirements are consistently met.
Control resources and utilise assets to achieve qualitative and quantitative targets.
Ensure payment for repairs and servicing of vehicles is collected as per company policy.
Ensure staff adhere to correct uniform and maintain a high standard of dress including proper usage of PPE.
Deliver outstanding customer service and maintain high customer satisfaction levels.
Consistently Achieve NPS Targets
Resolve customer concerns and escalations professionally and efficiently.
Promote customer retention initiatives and aftersales marketing campaigns.
Improve customer service experience, creating engaged customers and facilitating organic growth.
Ensure service procedures, policies and standards and implemented and maintained.
Ensure all the teams are familiar and trained on the Dealer Management System and utilisation in accordance with process and standards.
Ensure service advisors maintain excellent communication throughout the customer journey.
Lead, motivate, train and develop service advisors, technicians, workshop controllers, parts personnel, and support staff.
Conduct regular performance reviews, coaching and mentoring sessions.
Identify training and development needs within the aftersales team.
Support the apprenticeship program in line with company standards.
Foster a positive, performance culture with strong teamwork and accountability.

The ideal candidate will have:

Valid full driving licence (essential).
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and a commitment to providing excellent service.
Flexible and adaptable to changing priorities and workloads.
Strong organisational and time-management skills.
Strong understanding of vehicle preparation standards.
Self-motivated, professional, and customer focused

What we offer in return:

Highly Competitive Remuneration Package
Career progression opportunities within Bright Motor Group.
Supportive team environment and modern dealership facilities.
Provision of a demo vehicle.
21 days basic holiday.
Company Pension.
Employee Assistance Programme.
Staff discount.
Staff referral scheme.

Benefits:

Bike to work scheme
Company pension
Employee assistance program
On-site parking
Sick pay

Job Types: Permanent, Full-time

Pay: €50,000.00-€75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

lead technician jobs in dublin, d

Aftersales Manager VW SEAT CUPRA

Associate (Tunnel)

Technical Facilities Manager

Electrical Engineer

Mechanical Day Technician

EMEA Cabling Quality Mgr, Global Cabling Quality

Technical Architect / Architect (Advanced Technology)

Senior Civil Engineer

Director of Global IT - Dublin

Building Services Associate

Senior Process Engineer - Packaging

Senior Engineer - Roads, Public Transport, & Greenways

Head of Design - Decarbonisation

Senior Authorised Person - SAP

Sr. Technical Program Manager, Network Monitoring and Remediation

Warehouse and Inventory Technician

ESS Maintenance Manager

ESS Maintenance Engineer

Structural Engineer

ESS Maintenance Manager

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