Find Customer service administrator Jobs in Santry, D

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Specialist I, Investor Services AML FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
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- English
- Administrative experience
9d
Site Reliability Engineering Manager, Security - Apple Services Engineering
Apple —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
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Quality Administrator
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Transfer Agency AVP (Alternative Fund Services )
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
12d
Operations Specialist (Insurance)
Azimut Holding —Dublin, County Dublin
- Data analysis skills
- English
- Finance
Donor Care and Telemarketing Administrator - Temporary
Merchants Quay Ireland —Dublin, County Dublin
- €28,460–€31,700 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Customer Success Manager
Salesforce —Dublin, County Dublin
- Weekend availability
- Sales
- Salesforce
- No degree
3d
Project Contract Manager
ALSTOM —Dublin, County Dublin
- €80,000–€100,000 a year
- Management
- Engineering
- Project management
- Annual leave
Senior Onboarding Specialist - French or Portuguese speaker
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Identity & Access Management (IAM) Engineer
Workday —Dublin, County Dublin
- €70,200–€105,400 a year
- Full-time
- Computer Science
- AWS
- Analysis skills
8d
Head of Client Service
Fund Recs —Dublin, County Dublin
- Full-time
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Fund Accountant
Titanbay —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Accounting
- Communication skills
- Work from home
- Employee assistance program
Quick apply
CDX account and platform manager
CDX.ie —Damastown, County Dublin
- From €28,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
Quick apply
1d
Group Pensions Administrator - 10 month contract
Zurich Insurance —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- No degree
CRM Functional Lead — Microsoft Dynamics
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Sales
- DevOps
Senior HR Administrator
Keelings —Saint Margaret's, County Dublin
- Full-time
- English
- Microsoft Office
- Human resources
Quick apply
1d
Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Facilities Technician
BidvestNoonan —DUBLIN 15, County Dublin
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d

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Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

4 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

customer service administrator jobs in santry, d

Customer Support Administrator (Italian Speaker)

Specialist I, Investor Services AML FTC

Site Reliability Engineering Manager, Security - Apple Services Engineering

Quality Administrator

Transfer Agency AVP (Alternative Fund Services )

Operations Specialist (Insurance)

Donor Care and Telemarketing Administrator - Temporary

Customer Success Manager

Project Contract Manager

Senior Onboarding Specialist - French or Portuguese speaker

Cloud Support Consultant

Identity & Access Management (IAM) Engineer

Head of Client Service

Fund Accountant

CDX account and platform manager

Group Pensions Administrator - 10 month contract

CRM Functional Lead — Microsoft Dynamics

Senior HR Administrator

Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation

Facilities Technician

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