Find Administration Jobs in Straffan, Ke

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Corporate Receptionist
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
Office Administrator
EZ Living Interiors —South Dublin, County Dublin
- Full-time
- Administrative experience
- Organisational skills
- Computer skills
Quick apply
3d
School Secretary
Presentation Secondary School Warrenmount —DUBLIN 8, County Dublin
- €31,000–€49,000 a year
- Full-time
- No degree
- Organisational skills
Quick apply
2d
Training and Administration Coordinator
JLL —Dublin, County Dublin
- No degree
- Data entry
- Organisational skills
Receptionist
Dublin - Portobello Dental Clinic —Dublin, County Dublin
- From €16 an hour
- Full-time
- Clinic
- Front desk
- Communication skills
- Employee assistance program
Quick apply
Front Office Receptionist
Crowne Plaza, Blanchardstown —Blanchardstown, County Dublin
- €14.50–€15.50 an hour
- Part-time
- Oracle
- Hotel
- Front desk
- Employee assistance program
- Employee discount
Quick apply
10d
GP Receptionist/Administrator
Greenlea Clinic —Dublin, County Dublin
- Part-time
- Customer service
- Administrative experience
- Front desk
Quick apply
4d
Logistics Office Administrator
Richmond Marketing —DUBLIN 24, County Dublin
- Full-time
- Microsoft Office
- Warehouse experience
- IT
Quick apply
11d
Personal Assistant - North Dublin
Irish Wheelchair Association Leader's Service —DUBLIN 22, County Dublin
- €16.22–€18.03 an hour
- Part-time
- No degree
- Computer skills
- Typing
- Sick pay
Quick apply
Legal Secretary
Niall P. O'Neill Solicitor —Naas, County Kildare
- €30,000–€35,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Typing
Quick apply
1d
Pension & Investment Administrator
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance program
Quick apply
4d
Engineering Administrator
DPS Group —Dublin West, County Dublin
- Microsoft Office
- No degree
- Manufacturing
Guest Service Agent (GSA) - Front Office Receptionist
Hampton by Hilton Dublin City Centre —Dublin, County Dublin
- Part-time
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
7d
Sales Support Administrator (6 months fixed term )
LA ROUSSE FOODS —Dublin, County Dublin
- €30,000 a year
- Full-time
- Microsoft Excel
- Sales
- ERP systems
Quick apply
Receptionist
NYX Hotel Dublin Portobello —DUBLIN 8, County Dublin
- Full-time
- Hotel
- Front desk
Quick apply
Nuclear Medicine & DID Administrator – Grade IV SLRON06849
Health Service Executive —South Dublin, County Dublin
12d
Sales/Admin Co
Chadwicks Group —Clondalkin, County Dublin
- Full-time
- Administrative experience
- No degree
- IT
- Sick pay
19h
ServiceNow Administrator ( UK & Ireland )
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Scripting
- Communication skills
Quick apply
Purchasing Administrator
DID Electrical —Lucan, County Dublin
- Full-time
- Employee discount
Quick apply
4d

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Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

4 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

administration jobs in straffan, ke

Customer Support Administrator (Italian Speaker)

Corporate Receptionist

Office Administrator

School Secretary

Training and Administration Coordinator

Receptionist

Front Office Receptionist

GP Receptionist/Administrator

Logistics Office Administrator

Personal Assistant - North Dublin

Legal Secretary

Pension & Investment Administrator

Engineering Administrator

Guest Service Agent (GSA) - Front Office Receptionist

Sales Support Administrator (6 months fixed term )

Receptionist

Nuclear Medicine & DID Administrator – Grade IV SLRON06849

Sales/Admin Co

ServiceNow Administrator ( UK & Ireland )

Purchasing Administrator

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