A Sparking Future!
Crowne Plaza Dublin | Blanchardstown is currently accepting applications for the role of Front Office Receptionist to join our team. This is a fantastic opportunity to work in a fast paced and busy environment in an internationally branded hotel.
NOTE:
(Hotel Front Office Experience is required for this role. Please don't apply for this position if you do not have previous hotel experience.)
Our Hotel.
CROWNE PLAZA Dublin Blanchardstown | 14 Meeting Rooms | Spacious Event Rooms | Sanctuary Bar | Inca Coffee Lounge | Forchetta Restaurant | 188 Bedrooms.
Perks of Joining Crowne Plaza Dublin | Blanchardstown.
- Our fantastic staff restaurant, to ensure you are well looked after.
- Free & Secure Car parking onsite.
- Continuous Training and Development so you can progress your career with Tifco.
- IHG Rewards team membership – travel the world with over 7,000 partner hotels worldwide.
- Friendly and professional work environment.
- Flexibility to ensure a positive work/life balance.
- Award winning employee recognition schemes.
The successful candidate will be responsible for.
- To carry out duties to the standards as laid down in the standard of performance manuals.
- To ensure all guests queries are handled promptly and efficiently.
- To ensure all guest requests are met regarding room allocation i.e. VIP’s, IHG One Rewards membership.
- To update and add IHG One Rewards membership through the Holidex system.
- To ensure that we collect daily quota of tech cards from guests.
- To make follow up calls to guests after check-in to ensure guest satisfaction.
- To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
- To comply with security and key procedures.
- To constantly liaise with the housekeeping department to ensure all guest requests are attended to.
- To take part in and promote any special ICH promotions.
- To participate in the up-sell program to upgrade guests to, suites and higher rated rooms.
- Answer telephones, transfer calls, take messages in line with the standard as set out.
- Act as a back up to the porter’s team by assisting customers with any requests or information that they require.
- To ensure that your work area is always maintained in a clean and organised manner.
- To take reservations as appropriate.
- To check back with customers after they have requested specific items to ensure that we have acted on the request in a timely manner.
- To complete the AM/PM checklist.
- To assist the team leaders in implementing and enforcing financial controls in the front office department.
- To compile any reports as requested.
- To allocate rooms in line with customer requests.
- To notify the FOM or DM of any VIP arrivals or bookings.
- To allocate groups in accordance with agreed procedures.
- To monitor and rectify any items on the PM accounts. All bills should be prepared and invoiced in accordance with hotel policy.
- To ensure that all registration and backup is stored in a neat, scheduled and organised manner to allow for easy access at a future date.
Benefits.
- Competitive salary – including many great benefits including…
- Bike to work scheme.
- Employee discount.
- Free & Secure Car Parking onsite.
- Full uniform provided including free Dry Cleaning.
- A fantastic staff area, where you can enjoy free Meals and Refreshments each day made by our very own chefs!
- Continuous Training and Development so you can progress you career with IHG.
- IHG Employee Discounts – travel the world with over 7000 partner hotels worldwide.
- Award winning Employee Assistance Programme with Spectrum Health.
- After 6 months service, avail of our Employee Rate benefit within Tifco Hotel Group.
- Earn €500 Refer a Friend scheme.
- Regular hotel and team events and year-end company celebrations
All job offers are subject to two successful references & Front Office Experience is essential for this role with a minimum of 6 months working at a fast paced Front Desk in a hotel.
Pay: €14.50-€15.50 per hour
Benefits:
- Employee assistance program
- Employee discount
Application question(s):
- Do you have any Visa Restrictions?
- Do you have Oracle Opera Experience?
- I have worked at least 1 year in a fast paced Hotel Front Office environment.
- Are you available to work 16-32 hours per week?
Experience:
Work Location: In person
