JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Execute the site-specific relocation plans through collaboration with Space Planners, Facility Managers, Move Vendors and local lines of business representatives adhering to the quality and best practice methodologies.
What this job involves:
Moves, Adds, Changes:
Provide a single point of contact for all move management activities
Own the relationships with MAC and related suppliers, inclusive of procurement, communications, planning and performance management
Ensure all move management activities are performed consistent with documented processes, schedule and budget, ensuring client satisfaction
Collaborate with Space Planners, Facility Managers, Project Managers and Construction Managers to establish move project goals and objectives
Execute relocation and migration projects within the CAFM/ IWMS technology
Administer all finance process with MAC suppliers, and contribute to site FM’s budget and forecasting exercises
Ensure all project initiation, execution and closeout documentation are complete
Manage employee communications for moves and projects
Report on churn, cost metrics, post-move surveys and volumetric move data
Report on project status and update tracking, maintaining files for due diligence and financials
Space Data Management:
Ensure data accuracy within Space technology for assigned locations
Manage new hire and internal transfers assignments within CAFM system
Data audits within business and technological systems
Physical Auditing spaces for changes and working with Space Data Managers for updates
Perform data input into the SPACE to maintain accurate occupancy information
Communicate floor plan changes to Space Data Management team
Customer engagement
Interact with customers, identify their needs and provide ad-hoc MAC support
Survey service quality, gather feedback and follow up on customerchallenges and benefits
Resolve customer tickets in a timely manner
Ensure great customer experience throughout service provided
Other Key Responsibilities:
Participation in planning meetings hosted by the client, Occupancy& Space Planning and other key stakeholders
Coordination of asset data for FF&E (furniture, fixtures & equipment) via 3rd party
Update Directory and Evacuation Site Plans
Assist in managing locker assignment in tandem with local FM teams
Key Interactions
Space Planners
Business unit representatives
MAC Program Lead
FM teams
Space Data Management team
3rd Party Move Vendors
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Sound like you? To apply you need to be / have:
Relationship building& customer service skills
Experience with project management tools preferred
Good analytical and problem-solving skills
Strong verbal and written communication skills
Ability to deliver multiple projects simultaneously
Ability to work with local and regional teams
Office move project experience
Attention to detail
CAFM / IWMS experience preferred
Microsoft Office tools
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
