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Front Office Receptionist/Guest Relations Associate
Sheen Falls Lodge —Kenmare, County Kerry
- 8 hour shift
- English
- Organisational skills
- Front desk
- Employee discount
- Referral programme
Quick apply
7d
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Guest Service Agent (GSA) - Front Office Receptionist
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Front Office Receptionist/Guest Relations Associate

Sheen Falls Lodge -
Kenmare, County Kerry

Quick apply

Job details

Full-time
7 days ago

Benefits

Bike to work scheme
Uniform provided
Employee discount
Referral programme

Qualifications

English
Organisational skills
Front desk
Communication skills
Hotel experience
Office experience

Full job description

Job Ref: SHE1657

Branch: Sheen Falls Lodge

Location: Kenmare

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 02/07/2026

Closing date: 01/08/2026

We are currently inviting applications from experienced Front Office professionals with 1–2 years’ 4*/5* hotel experience to join our team.

As part of the Front Office team, you will assist in the day-to-day operations of the department, including reservations, guest check-in and check-out, room allocations, billing, and being the main point of contact for our guests.

Requirements:

1–2 years’ previous 4*/5* hotel front office experience
Fluent written and spoken English
Experience with Hotsoft and Tablepath (preferred)
Excellent communication, administrative and organisational skills
A genuine passion for delivering exceptional guest service

Key Responsibilities:

Provide a warm, professional welcome to all guests
Handle reservations, guest enquiries and correspondence efficiently
Ensure accurate billing and smooth check-in/check-out procedures
Maintain clear communication with colleagues and management
Uphold the highest standards of presentation, service and security

Hours: 8-hour shifts, five days over seven, including weekends and bank holidays.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Employee benefits

Competitive salary
Meals on duty provided
Employee parking provided
Full training provided
Uniforms provided
Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow
Employee recognition awards and appreciation days
Free golf at Ring of Kerry Golf Club
Employee gym provided
Cycle to work Scheme
Work anniversary acknowledgement and reward
Employee birthday celebrations reward
Employee referral bonus

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is a 2 Michelin Keys and is part of Relais Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch. Click here to send in your CV and we'll keep you in mind for when any appropriate opportunities arise.

Quick apply

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