Find Customer support coordinator Jobs in Swords, D

IT Service Desk Technical Team Lead
Viatel Technology Group —Dublin, County Dublin
- Azure
- No degree
- Mentoring
1d
Front of House
EHS International founded by Chris Mee —Ballymount, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Employee assistance program
Quick apply
1d
Supply Chain Team Lead (Customer Service)
Catalyx —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- No degree
Quick apply
Sales/Admin Co
Chadwicks Group —Clondalkin, County Dublin
- Full-time
- Administrative experience
- No degree
- IT
- Sick pay
12d
Urban Outfitters Display Coordinator - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €33,000–€38,000 a year
- Full-time
- Carpentry
- Organisational skills
- Construction experience
- Annual leave
- Employee assistance program
Ukrainian Project Support/Coordinator - Entry Level
Grouper —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Project management
Quick apply
Component Recovery Specialist, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Business
BIM Coordinator
Tate Europe —Dublin, County Dublin
- Full-time
- CAD
- Engineering
- No degree
Quick apply
Sales & Marketing Project Coordinator
Novartis —Dublin, County Dublin
- €31,150–€57,850 a year
- Full-time
- Communication skills
- Marketing
13d
Junior Service Operations Coordinator
Reliable Tradesmen Ltd —Dún Laoghaire, County Dublin
- €28,000–€30,150 a year
- Full-time
- Maintenance
- Communication skills
Quick apply
5d
Facilities Coordinator – Dublin
Tuath Housing Association —Dublin, County Dublin
- €30,517–€34,291 a year
- Full-time
Quick apply
Aftersales Coordinator
Royal Terberg Group —Dublin, County Dublin
- Customer service
- Organisational skills
- Communication skills
Relationship Manager/BIM Coordinator
Pinnacle Infotech —Dublin, County Dublin
- Full-time
- Sales
- Bachelor's degree
- No degree
Director, Social Media & Digital Influence
Bentley Systems —DUBLIN 2, County Dublin
- Part-time
- Social media management
- Analysis skills
- AI
8d
Receptionist & Spirit Store Coordinator
Nord Anglia Education —Dublin, County Dublin
- €30,000–€35,000 a year
- Organisational skills
- Communication skills
7h
Technical Product Manager - (Clinical Integrations) - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- EMR systems
- Work from home
Senior Lead – VOIP Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
Health Care Assistant / Decontamination Technician
Beacon Hospital —Dublin, County Dublin
- Full-time
- Nursing
- Clinic
- No degree
Quick apply
Project Engineer
TLI Group Ltd —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance program
Cleaning Supervisor (Maternity leave cover)
BidvestNoonan —DUBLIN 4, County Dublin
- €15.60 an hour
- Cleaning
- Annual leave
Quick apply

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IT Service Desk Technical Team Lead

Viatel Technology Group
Dublin, County Dublin

Apply Now

Job details

1 day ago

Qualifications

Azure
Mentoring
IT
VMWare
Leadership
Help desk
Information Technology

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

The Role:
The role combines hands-on technical involvement where appropriate with a strong emphasis on mentoring, coordination, communication, and continuous improvement.

Responsibilities:
Team Leadership & Development

Provide day-to-day leadership, guidance, and support to Tier 1 and Tier 2 engineers.

Act as a coach and mentor, helping engineers grow their technical skills, confidence, and problem-solving ability.

Support onboarding, knowledge transfer, and continuous development of team members.

Foster a collaborative, supportive, and accountable team culture.

Act as a first point of contact for engineers requiring guidance, prioritisation, or decision support.

Service Quality & Operational Oversight

Ensure support tickets are handled consistently, professionally, and in line with agreed standards.

Monitor workload distribution, escalation flow, and resolution quality across the Service Desk.

Identify recurring issues, skill gaps, or process weaknesses and address them proactively.

Promote strong documentation, ticket hygiene, and knowledge base contributions.

Escalation & Incident Ownership

Act as the escalation coordinator and owner for complex or high-impact incidents.

Support engineers through escalations by guiding investigation and decision-making rather than taking over unnecessarily.

Ensure clear communication, follow-up, and closure on escalated issues.

Liaise with internal teams and third-party vendors while maintaining ownership on behalf of the Service Desk

Technical Enablement

Maintain sufficient technical depth to guide engineers and validate approaches.

Provide technical oversight and direction without positioning as the sole problem-solver.

Encourage best practices, standard approaches, and repeatable solutions.

Support engineers in building confidence with new technologies and unfamiliar environments.

Customer & Stakeholder Engagement

Act as a calm and professional escalation point for customers when required.

Support customer communications during major incidents or service-impacting events.

Build trust through transparency, ownership, and consistent follow-through.

Continuous Improvement & Collaboration

Work closely with Managed Services leadership to improve service delivery, tooling, and processes. Contribute to service improvement initiatives, automation opportunities, and operational maturity.

Encourage feedback from the team and translate it into actionable improvements.

Requirements:
3rd level qualification in an IT-related discipline or equivalent practical experience.

Demonstrated experience mentoring, supporting, or informally leading other engineers.

Strong people skills with the ability to support, motivate, and influence others.

Confident communicator who can provide guidance, feedback, and direction constructively.

Comfortable balancing empathy with accountability.

Ability to remain calm, organised, and decisive under pressure.

Strong troubleshooting and diagnostic skills across:
Microsoft 365

Microsoft Azure

VMware / Hyper-V

Networking technologies

Experience working within ITIL-aligned service environments and ticketing systems.

Ability to work independently while remaining highly collaborative.

Willingness to learn, adapt, and grow into broader leadership responsibilities.

Willingness to travel when required for business reasons.

Industry certifications (Microsoft, CompTIA, Network+, Security+, etc.) are advantageous

Closing Date

24/07/2026

Location

Limerick OR Dublin

Department

IT Services - Helpdesk

Job Title

Service Desk TTL

Experience

2-3 yrs

City

Dublin or Limerick

Country

Ireland

Apply Now

Refine Your Search

customer support coordinator jobs in swords, d

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Urban Outfitters Display Coordinator - Dublin, Ireland

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Aftersales Coordinator

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Director, Social Media & Digital Influence

Receptionist & Spirit Store Coordinator

Technical Product Manager - (Clinical Integrations) - Ireland

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I want to receive the latest job alerts for customer support coordinator in swords, d

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