Find Manager and functional analyst Jobs in Dublin, D

Operations Manager M/F
Crédit Agricole Assurances —Dublin, County Dublin
- Customer service
- English
- Analysis skills
Senior Data Analyst
Optum —Dublin, County Dublin
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
Third Party Mgmt Platform IT Owner - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- DevOps
- Annual leave
Senior Risk Analyst
U.S. Bank National Association —DUBLIN 18, County Dublin
- €64,515–€75,900 a year
- Full-time
- Finance
- Bachelor's degree
- Business
Technical Lead
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- DevOps
- Java
Assistant Vice President, Client & Product Transformation
Citco —Dublin, County Dublin
- Full-time
- Master's degree
- Business development
- Analysis skills
Senior Project Manager (ERP)
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- ERP systems
Quick apply
Director of Energy Safety
Commission for Regulation of Utilities —Dublin, County Dublin
- €171,518–€196,205 a year
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee assistance program
9d
Global Senior Accounts Payable Analyst
Harvey —Dublin, County Dublin
- Full-time
- In-person
- AI
- Communication skills
4d
Helpdesk Tier 2 Analyst
Beacon Hospital —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
3d
Chief Financial Officer
Cubic³ —Dublin, County Dublin
- Full-time
- Leadership
- Accounting
Global Senior Payroll Manager
Strava —Dublin, County Dublin
- €140,000–€190,000 a year
- Full-time
- In-person
- AI
- Employee stock purchase plan
Senior Manager - Credit Portfolio Risk
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Banking
GTM Data & Performance Analyst
Smartbox Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- SQL
Quick apply
Behaviour Specialist SC25-741
Stewarts Care —Dublin, County Dublin
- €57,898–€70,734 a year
- Full-time
- Master's degree
- Communication skills
- Annual leave
10d
Senior Analyst, Internal Audit
West Pharmaceutical Services —Dublin, County Dublin
- €60,016–€76,384 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Commercial Analyst
CarTrawler —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Annual leave
- Employee assistance program
Manager, EMEA Treasury Operations
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Master's degree
HRIS Manager - Oracle HCM
Grant Thornton —Dublin, County Dublin
- Full-time
- Oracle
- Analysis skills
- Bachelor's degree
Senior Manager, Financial Planning & Analysis
MongoDB —Dublin, County Dublin
- Hybrid work
- Google Suite
- Microsoft Excel
- Azure

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Operations Manager M/F

Crédit Agricole Assurances -
Dublin, County Dublin

Apply Now

Job details

Qualifications

French
Customer service
English
Analysis skills
Project management
Bachelor's degree
Organisational skills
AI
Communication skills

Full job description

Description du poste

The Operations Manager will oversee Claims, Complaints and Customer Services teams structured into dedicated operational streams, each led by a Team Lead. They will work closely with these leads to ensure consistency, quality, and performance across all areas of activity

Process Ownership – Claims, Complaints and Customer Service:

As the designated Process Owner, the Operations Manager will:

Define, document, and maintain end-to-end process standards for claims, complaint handling and customer services across all operational streams
Ensure processes are compliant with applicable regulatory and insurance frameworks, including PPI-specific requirements
Lead process governance forums and act as the single point of accountability for process-related decisions
Drive continuous improvement initiatives, identifying inefficiencies and implementing structured solutions
Collaborate with Transformation, Compliance, IT, Project, and other cross-functional stakeholders to ensure process alignment and readiness
Own the process change management cycle, from design through to implementation and post-implementation review

Claims and Complaints Management

Manage the full lifecycle of claims and complaints operations within the PPI insurance framework
Monitor and analyse operational KPIs, identify trends, and implement corrective action plans where necessary
Ensure complaint handling processes are aligned with regulatory requirements and group standards

Reporting and Analysis

Produce clear, concise, and insightful operational reports for senior management and relevant stakeholders
Develop and maintain operational dashboards to track operational activities such as claims volumes, complaint rates, resolution times, and team performance

Strategic Transformation

Drive the department's transition to a process-led operating model
Challenge existing ways of working and contribute to the redesign of operational structures

Operations Leadership:

Lead and manage a multi-cultural operations team structured around functional streams
Provide clear direction, coaching, and development to Claims, Complaints and Customer Services Team Leads
Foster a high-performance culture rooted in accountability, continuous improvement, and collaboration

Télétravail : hybride

Critères de candidature
Poste avec management
Oui
Niveau d'étude minimum
Bac + 3 / L3
Formation / Spécialisation
Bachelor Degree related to Banking/Insurance is an asset.

Significant and demonstrable experience in an Operations Manager role (10+ years), ideally within the insurance or financial services sector
Strong and proven experience managing an operation service (Claims, Complaints, customer service and/or business analyst teams in a multi-site or international environment, or in a project management capacity
Experience operating within or transitioning to a process-led or process-driven organisational model is highly desirable
Background in PPI or consumer credit insurance is a strong advantage
Highly mature leadership profile, capable of managing through influence as well as authority
Proven ability to lead and develop multicultural, geographically distributed teams
Experience managing Team Leads and operating through a management layer
Niveau d'expérience minimum
11 ans et plus
Compétences recherchées
Excellent analytical skills with the ability to interpret complex data and translate it into clear operational insights
Strong organisational skills with the ability to manage multiple priorities across several operational streams simultaneously
Concise and effective communicator, both written and verbal, capable of adapting to different cultural and hierarchical contexts
Rigorous, structured, and detail-oriented approach to operational management
Comfortable with ambiguity and able to navigate a changing organisational environment
A familiarity with AI tools, automation concepts, or data-driven approaches is considered a plus — as the department moves towards an AI-enabled operating model, candidates who show curiosity and openness towards these technologies will stand out
Some travel may be required
Langues
Fluency in French and English

Entreprise Crédit Agricole Assurances
Crédit Agricole Creditor Insurance (CACI) est une filiale de Crédit Agricole Assurances spécialisée dans l'assurance emprunteur et la protection de la vie. Leader du marché en France et 3e acteur en Europe, CACI sert plus de 5,6 millions de clients dans 6 pays. Elle propose une gamme complète de produits de Protection financière, incluant l'assurance emprunteur, la prévoyance, la protection de budget, des cartes et des biens, ainsi que la perte financière automobile.
CACI compte 200 collaborateurs et est implantée à Dublin (siège social), Milan (Italie) et Stuttgart (Allemagne).

En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

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Refine Your Search

manager and functional analyst jobs in dublin, d

Operations Manager M/F

Senior Data Analyst

Third Party Mgmt Platform IT Owner - VP

Senior Risk Analyst

Technical Lead

Assistant Vice President, Client & Product Transformation

Senior Project Manager (ERP)

Director of Energy Safety

Global Senior Accounts Payable Analyst

Helpdesk Tier 2 Analyst

Chief Financial Officer

Global Senior Payroll Manager

Senior Manager - Credit Portfolio Risk

GTM Data & Performance Analyst

Behaviour Specialist SC25-741

Senior Analyst, Internal Audit

Commercial Analyst

Manager, EMEA Treasury Operations

HRIS Manager - Oracle HCM

Senior Manager, Financial Planning & Analysis

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