Find Escalation specialist Jobs in Dublin, D

Senior Implementation Consultant
Kefron —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- SQL
Quick apply
Temp - Reconciliation Technology Specialist, Delivery Manager, VP
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Contracts
- Communication skills
- Annual leave
Quality & Training Specialist - Danish Speaker, Video Safety Operations (Dublin)
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Transaction Management Operations Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Employee assistance program
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
Quick apply
Quality & Training Specialist - Live and Monetization - Dublin - Hebrew Speaker
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
8d
Quality & Training specialist - Account, Interaction & Search Safety - Dublin - German Speaking
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Credit Risk Specialist
TD Bank —Dublin, County Dublin
- Full-time
- Banking
- Annual leave
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Analyst - Cyber Security
SMBC Aviation Capital —Dublin, County Dublin
- Azure
- Computer Science
- Bachelor's degree
11d
HR Payroll Generalist (12 months Fixed Term)
Zurich Insurance —Dublin, County Dublin
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- No degree
1d
Workday HRIS Lead Specialist
ICON Plc —Dublin, County Dublin
- Full-time
- Oracle
- Bachelor's degree
- No degree
Data Delivery Director
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Leadership
Business Applications Manager
Kingspan Data Solutions —Dublin, County Dublin
- Full-time
- SQL
- Analysis skills
- Project management
Quick apply
Senior Manager - Credit Portfolio Risk
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Banking
Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- AI
GPO Analyst
Primark —DUBLIN 1, County Dublin
- Oracle
- ERP systems
- Analysis skills
8d
Global Head of Child Safety - Trust & Safety
TikTok —Dublin, County Dublin
- Presentation skills
- Communication skills
Technical Interfacing Lead
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Management
- Clinic
- No degree
- Employee assistance program
Quick apply
Associate/Senior Associate, Security Master - Private Debt
StepStone Group —Dublin, County Dublin
- Finance
- Master's degree
- Bachelor's degree

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Senior Implementation Consultant

Kefron -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Computer Science
ERP systems
SQL
Project management
Organisational skills
Agile
SaaS
Business
Leadership
Communication skills
Negotiation

Full job description

About Kefron

Kefron is a family-owned document and information management company. Kefron is a people business and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That is why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.

Our Vision: Our brands in every building

Our Mission:To get closer to our customers. See the need, deliver the solution

Our Values:

 Passion Pride

 Security Trust

 Initiative Ownership

Job Title: Senior Implementation Consultant

Department:Digital Operations

Position Reports to:Head of Operations

Location:Park West

Job Purpose

The Senior Implementation Consultant leads the delivery of complex client projects, ensuring seamless implementation, rapid adoption, and outstanding customer experiences. This senior role manages a Professional Services POD (small team), acts as the primary escalation point, and drives end-to-end value delivery, including Customer Success Management (CSM) and Change Request (CR) support.

As a key member of the Professional Services Team, you will take full ownership of implementing Accounts Payable Automation projects on the Kefron AP platform. This includes gathering and translating business and technical requirements, designing system architecture, managing configurations, and overseeing deployment to ensure smooth adoption and measurable client outcomes.

This role demands deep expertise in SaaS solutions, project management, and client onboarding. The Senior Implementation Consultant will collaborate with cross-functional teams and the management team to ensure every implementation aligns with client objectives while contributing to the ongoing growth and evolution of the Kefron AP platform.

Key Responsibilities(Key Responsibilities include, but may not be limited to)

Lead and Enable POD Performance: Manage and mentor a team of consultants and specialists, fostering collaboration, accountability, and excellence. Act as the primary escalation point for complex challenges, distribute workload, and guide the team to successful resolution.
Drive End-to-End Implementations:Take full ownership of project outcomes by overseeing requirements gathering, solution design, configuration, deployment, and adoption, enabling the team to deliver high quality implementations at pace.
Client Engagement Value Delivery: Serve as the senior point of contact for clients, ensuring clear communication, swift issue resolution, and a premium onboarding experience that delivers measurable value.
Change Success Oversight: Collaborate with Customer Success to ensure client outcomes are met, and oversee change requests to maintain scope alignment and optimize client satisfaction.
Process Excellence Margin Management:Champion continuous improvement in project delivery processes, aligning solutions as close to “out-of-the-box” as possible while maximizing efficiency, margins, and client ROI.
Cross-Functional Collaboration:Partner with product and development teams to channel client feedback, inform platform enhancements, and shape onboarding best practices.
Knowledge Leadership:Act as a subject matter expert on SaaS solutions and industry trends, equipping the team with the insights, tools, and support needed to excel in delivery.

Personal Specification

Principal Qualifications Required:

A relevant third-level project management degree (or computer science /business equivalent) is essential for this role.

Training Required (Formal Informal):

Experience in an Agile project delivery environment is preferred
Platform training will be provided.

Work Experience Necessary:

Minimum 5 years in implementation consulting or solution delivery roles, with a track record of leading complex SaaS or software projects end-to-end.
Demonstrated ability to lead teams (PODs), manage escalations, and deliver high-value client outcomes.
Experience working with ERP systems, finance processes, or AP automation projects is highly valuable.
Skilled in requirements gathering, solution design, process mapping, and translating business needs into technical deliverables.
Experience collaborating with cross-functional teams (Product, Development, Customer Success).
Technical literacy, including comfort working with SQL or similar data analysis tools, is beneficial.

Personal characteristics:

Strong leadership presence with a focus on enabling team performance and driving excellence.
Highly professional, adaptable, and resilient in a dynamic, fast-paced environment.
Exceptional communication, negotiation, and relationship management skills.
Self-motivated, results-driven, and committed to delivering exceptional client experiences.
Excellent analytical and problem-solving abilities, with a proactive approach to overcoming challenges.
Strong organizational skills with a focus on efficiency, quality, and client success.

Right to Work

Applicants must have the legal right to work in Ireland in accordance with Irish law.

Kefron is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity. If you have a disability or special need that requires accommodation, please let us know.

Quick apply

Refine Your Search

escalation specialist jobs in dublin, d

Senior Implementation Consultant

Temp - Reconciliation Technology Specialist, Delivery Manager, VP

Quality & Training Specialist - Danish Speaker, Video Safety Operations (Dublin)

Transaction Management Operations Analyst

Speculative Applications - Embedded GSOC- Program Specialist

Quality & Training Specialist - Live and Monetization - Dublin - Hebrew Speaker

Quality & Training specialist - Account, Interaction & Search Safety - Dublin - German Speaking

Credit Risk Specialist

Technical Support Engineer

Analyst - Cyber Security

HR Payroll Generalist (12 months Fixed Term)

Workday HRIS Lead Specialist

Data Delivery Director

Business Applications Manager

Senior Manager - Credit Portfolio Risk

Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)

GPO Analyst

Global Head of Child Safety - Trust & Safety

Technical Interfacing Lead

Associate/Senior Associate, Security Master - Private Debt

I want to receive the latest job alerts for escalation specialist in dublin, d

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