Find It Jobs in Belgard, D

Helpdesk Tier 2 Analyst
Beacon Hospital —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1d
Front-line Service Desk Engineer
Spector —Dublin, County Dublin
- From €32,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
8d
Senior Desktop Support Engineer
NTI Digital Solutions Ireland Ltd —Dublin, County Dublin
- €36,000–€46,000 a year
- Full-time
- Windows
- Microsoft Office
- Communication skills
- Profit sharing
- Sick pay
Quick apply
4d
Internship - IT
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Communication skills
Technical Support Engineer
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
- Customer service
- DevOps
Service Desk Analyst
Securitas Ireland —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Analysis skills
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
3d
IT Service Engineer
Pluralsight —Dublin, County Dublin
- Full-time
- In-person
- Annual leave
Technical Support Engineer
Salesforce —Dublin, County Dublin
- Full-time
- SQL
- JavaScript
- Scripting
Systems Administrator
ThreatLocker —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Windows
Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
11d
Network Support Engineer, Aruba
Kanari —Dublin, County Dublin
- Engineering
- Microsoft Office
- Bachelor's degree
- Annual leave
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Junior Helpdesk Support Specialist
Intellect —Dublin, County Dublin
- €30,000–€35,000 an hour
- 8 hour shift
- Customer service
- English
- Continuous improvement
Quick apply
9d
Engineering Manager - AI Helpdesk
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
4d
IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
Tech Support Analyst
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Customer service
- Windows
IT Support Team Lead
Mallinckrodt —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- IT
Technical Support & Solutions Engineer
Protex AI —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€70,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
- Retail sales
Quick apply

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Helpdesk Tier 2 Analyst

Beacon Hospital -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
1 day ago

Qualifications

Microsoft Windows Server
Windows
Microsoft Office
Analysis skills
Active Directory
Help desk

Full job description

Job Description

Job Title: Helpdesk Tier 2 Analyst

Department: IT

Reports to: Helpdesk Manager

Date: 2026

Overall Purpose of Job

The Helpdesk Support Analyst will provide tier 2 support to end users for all desktop, hardware and software issues. Provide excellent customer service and technical support to all Beacon Hospital departments, external users & create a positive relationship with external vendors.

Key Responsibilities and Deliverables

Provide customer service and technical support to the hospital client community, patients & consultants, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Providing first line comprehensive, quality service to hospital end-users and staff with a focus on keys systems and priority issues.
Communicating resolutions effectively with end users and updating helpdesk system details as appropriate
Escalates issues to Helpdesk manager or Infrastructure team within SLA guidelines
Installing and configuring desktop software operating systems and applications.
Deploying PC/Laptop images
Participate in deployment of project, technologies and systems for the hospital if required
Assist with keeping a complete inventory of hardware and software.
Troubleshoot and work to resolve requests which are sent back to the help desk, as received and within service levels.
Act as a mentor to the Tier 1 helpdesk and when required provide training to staff to increase self-reliance within the Hospital.
This position will be required to work shifts and provide On-Call IT support. during the On-Call period.

Person Specification

Qualifications

Technical knowledge of Active directory, Windows Server environment, network and telecom components are required

Experience

+2 years' experience in a busy Helpdesk environment
Experience of Office 365 would be desirable

Job Specific Competencies and Knowledge

Good communication and Documentation
Strong Customer focus
Strong interpersonal skills and ability to work independently or with cross functional teams
Ability to multitask and ensure flawless execution and delivery.
Excellent analytical and problem solving skills
The ability to quickly learn new skills through a hands-on training approach is required.
Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently.

Personal Competencies

All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager and / or hospital management.

This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.

Quick apply

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it jobs in belgard, d

Helpdesk Tier 2 Analyst

Front-line Service Desk Engineer

Senior Desktop Support Engineer

Internship - IT

Technical Support Engineer

Service Desk Analyst

IT Service Engineer

Technical Support Engineer

Systems Administrator

Technical Support Engineer

Network Support Engineer, Aruba

Technical Support Engineer

Junior Helpdesk Support Specialist

Engineering Manager - AI Helpdesk

IT Infrastructure Project Manager

Tech Support Analyst

IT Support Team Lead

Technical Support & Solutions Engineer

Network Engineer

Customer Technical Support

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