Find Senior product manager payments Jobs in Dublin County Dublin

EMEA Financial Institutions Client Experience Team Leader
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- No degree
3d
International Supply Chain Finance - Implementation Manager
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Annual leave
Manager, Product Management – Access to Capital & Credit Risk
Mastercard —Dublin, County Dublin
- Full-time
- Finance
- Master's degree
- Business development
3h
Credit & Collections Specialist
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- System design
Senior CRM Manager - Lifecycle & Retention
M-KOPA —Dublin, County Dublin
- Full-time
- Remote
3h
Director, Finance Transformation
KAYAK —DUBLIN 2, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- ERP systems
- Annual leave
- Employee assistance program
Quick apply
Senior Director, Global Privacy & Data Protection
Trulioo —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
Senior Associate - Balance Sheet Advisory & Structuring
Howden Group Holdings —Dublin, County Dublin
- Full-time
- Microsoft Office
- Accounting
- Communication skills
Moves & Small Works Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- AutoCAD
- Microsoft Excel
- Customer service
Quick apply
FSO Risk Consulting - Financial Services Risk Mgmt - Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Recruiting
- Gym membership
9d
People Partner - Europe
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- English
- Microsoft Office
- Analysis skills
Quick apply
Senior Integration Engineer
U.S. Bank National Association —DUBLIN 18, County Dublin
- €102,680–€120,800 a year
- Full-time
- Azure
- Java
- Master's degree
Senior Product Engineer - Supply Team
WeTravel —Dublin, County Dublin
- Full-time
- Remote
- English
- Java
- Master's degree
- Annual leave
- Work from home
10d
Financial Controller (Fixed Term Contract, Ireland, Remote)
Nearform —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- ERP systems
- Finance
- Annual leave
4d
Global Senior Accounts Payable Analyst
Harvey —Dublin, County Dublin
- Full-time
- In-person
- AI
- Communication skills
1d
Head of Compliance
beqom —Dublin, County Dublin
- Full-time
- Remote
- Banking
Quick apply
Senior Jewellery Sales & Operations Assistant
Stonechat Jewellers —DUBLIN 2, County Dublin
- €35,000–€38,000 a year
- Full-time
- Sales
- Customer service
- English
- Wellness program
- Annual leave
Quick apply
13d
FSO Risk Consulting - Financial Services Risk Mgmt - Regulatory Transformation - Director -Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Recruiting
- Business
- Gym membership
9d
Associate, Private Credit Fund Accounting, PFS - Dublin
BlackRock Investments —Dublin, County Dublin
- €75,000–€95,000 a year
- Finance
- Bachelor's degree
- Organisational skills
- Work from home
FS Technology Consulting - Financial Services Programme Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
- Gym membership
7d

I want to receive the latest job alerts for senior product manager payments in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior product manager payments jobs near dublin county dublin

Senior Structural Engineer jobs in Dublin, County Dublin

Financial Controller jobs in Dublin, County Dublin

Fund Accountant jobs in Dublin, County Dublin

Data Protection Specialist jobs in Dublin, County Dublin

Head Of Compliance jobs in Dublin, County Dublin

Supply Chain Manager jobs in Dublin, County Dublin

Data Engineer jobs in Cork, County Cork

Senior Structural Engineer jobs in Limerick, County Limerick

Cloud Engineer jobs in Galway, County Galway

Financial Controller jobs in County Dublin

Financial Controller jobs in Bray, County Wicklow

Accounts, Accountant, Finance, Financial jobs in County Meath

Financial Trader jobs in Dublin, County Dublin

Financial Controller jobs in County Donegal

Financial Controller jobs in Galway, County Galway

Financial Controller jobs in County Galway

Accounts Payable jobs in Galway, County Galway

Accounts Payable, Hse jobs in Dublin, County Dublin

Senior Procurement jobs in Dublin, County Dublin

Senior Project Accountant jobs in County Dublin

EMEA Financial Institutions Client Experience Team Leader

Citi -
Dublin, County Dublin

Apply Now

Job details

Full-time
€85,600 a year
3 days ago

Qualifications

Customer service
Process improvement
Analysis skills
Mentoring
Leadership
Communication skills
Banking

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Customer Service Senior s accountable for people leadership, client experience, operational performance, risk management, stakeholder engagement, and continuous improvement, while ensuring their team delivers exceptional service and achieves business objectives.

Responsibilities include:

Leadership & People Management

Lead, coach, and develop a team of Service Officers to achieve high performance.
Manage staffing levels, workload distribution, and resource planning.
Conduct performance reviews, provide feedback, and support career development.
Drive employee engagement, accountability, succession planning and where applicable lead teams effectively through change and operational challenges.

Client Relationship Management

Act as an escalation point for complex client issues and service recovery situations.
Build and maintain strong relationships with strategic clients and senior stakeholders.
Ensure client needs are met, and service levels consistently exceed expectations.
Monitor client satisfaction and Voice of the Customer (VOC) feedback to identify improvement opportunities.

Operational Excellence

Manage day-to-day service delivery and operational performance.
Monitor key service metrics, KPIs, productivity, quality, and turnaround times.
Work with team to identify trends, root causes, and improvement opportunities and drive process optimization, automation, and digital adoption initiatives.

Risk & Control Management

Maintain a strong control environment and ensure adherence to policies and procedures.
Manage operational incidents, complaints, and regulatory requirements.
Ensure compliance with applicable laws, regulations, and internal governance standards.
Assess and mitigate operational risks while safeguarding client and firm interests.

Stakeholder Management

Collaborate with Product, Operations, Technology, Compliance, Coverage, and Service teams.
Influence stakeholders to resolve issues and drive positive client outcomes.
Lead cross-functional initiatives and organizational change programs.

Strategic & Business Leadership

Understand the broader business strategy and how the team contributes to business goals and drive transformation initiatives and continuous improvement.
Leverage data, technology, and AI-enabled solutions to enhance operational performance.

Qualifications:

Relevant customer service manager experience
Leadership experience
Financial Services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Proven ability to lead, motivate, develop high-performing teams in a fast-paced environment and develop future talent and succession plans.
Strong coaching, mentoring, and performance management skills.
Ability to build an inclusive, engaged, and accountable team culture.
Excellent communication and influencing skills across all organizational levels
Ability to build trusted partnerships with senior client stakeholders.
Strong client focus with a proven track record of managing strategic and complex Financial Institution relationships.
Ability to identify opportunities to enhance the client experience and drive client advocacy.
Strong knowledge of Financial Institutions clients and the transaction banking landscape.
Understanding of Payments, Cash Management, SEPA, SWIFT, Instant Payments, API Connectivity, Liquidity Management, and Digital Channels.
Demonstrated ability to manage operational performance against key service metrics and KPIs.
Experience driving productivity, quality, service level management, and process improvement initiatives.
Strong analytical skills with the ability to identify trends, root causes with a focus on continuous improvement.
Ability to leverage data, technology, and AI-enabled solutions to improve client and operational outcomes.
Demonstrates sound judgement, balance strategic priorities with day-to-day operational demands.
Strong understanding of operational risk and control frameworks and ability to maintain a strong control environment while delivering excellent client service.
Demonstrates curiosity, innovation, and a willingness to challenge the status quo.

Success Profile

The successful candidate will be a client-centric leader with strong business acumen, operational expertise, and a passion for developing people. They will demonstrate the ability to drive service excellence, strengthen client relationships, lead through change, and deliver sustainable improvements that support both client and business objectives.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Primary Location Full Time Salary Range:

85 600,00 € - 128 400,00 €

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

senior product manager payments jobs in dublin county dublin

EMEA Financial Institutions Client Experience Team Leader

International Supply Chain Finance - Implementation Manager

Manager, Product Management – Access to Capital & Credit Risk

Credit & Collections Specialist

Senior CRM Manager - Lifecycle & Retention

Director, Finance Transformation

Senior Director, Global Privacy & Data Protection

Senior Associate - Balance Sheet Advisory & Structuring

Moves & Small Works Manager

FSO Risk Consulting - Financial Services Risk Mgmt - Manager - Dublin

People Partner - Europe

Senior Integration Engineer

Senior Product Engineer - Supply Team

Financial Controller (Fixed Term Contract, Ireland, Remote)

Global Senior Accounts Payable Analyst

Head of Compliance

Senior Jewellery Sales & Operations Assistant

FSO Risk Consulting - Financial Services Risk Mgmt - Regulatory Transformation - Director -Dublin

Associate, Private Credit Fund Accounting, PFS - Dublin

FS Technology Consulting - Financial Services Programme Director - Dublin