Find System centric services Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
- Azure
- Computer Science
- Master's degree
Senior Site Reliability engineer
Guidewire Software —Dublin, County Dublin
- Weekend availability
- Oracle
- Computer Science
- DevOps
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Controls Design Engineer (EPMS), CDE
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Senior Product Manager
Optum —Dublin, County Dublin
- Full-time
- Master's degree
- Analysis skills
- No degree
11d
Business Development Executive - Linea
Adare —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Marketing
- Business development
Quick apply
10d
Senior Integration Engineer
U.S. Bank National Association —DUBLIN 18, County Dublin
- €102,680–€120,800 a year
- Full-time
- Azure
- Java
- Master's degree
Digital Architect
Elwood Roberts —Dublin, County Dublin
- €500–€550 a day
- Full-time
- Hybrid work
- Computer Science
- System design
- Java
Quick apply
Senior Infrastructure Security Engineer
Crusoe —Dublin, County Dublin
- Full-time
- AWS
- Linux
- AI
Quick apply
1d
Account Executive
Zendesk —Dublin, County Dublin
- €111,000–€167,000 a year
- Full-time
- Sales
- Research
- Bachelor's degree
Channel Manager, DACH [German Fluency]
Vanta —Dublin, County Dublin
- Full-time
- English
- IT
- AI
- Annual leave
General Practitioner - Laya Healthcare Clinics Dublin (Part-Time, Cherrywood)
Webdoctor —Dublin, County Dublin
- Part-time
- Management
- Clinic
- Leadership
Quick apply
Lead Program Security Engineer
Mastercard —Dublin, County Dublin
- Full-time
- DevOps
- AI
- Leadership
Head of Responsible AI- Vice President
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Doctoral degree
- Computer Science
General Practitioner - Laya Healthcare Clinics Dublin (Part-Time, Swords)
Webdoctor —Dublin, County Dublin
- Part-time
- Management
- Clinic
- Leadership
Quick apply
Design Project Engineer - Mechanical, Fleet Remediation Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- System design
- AWS
- Bachelor's degree
Experienced Fertility Nurse-Full Time
Merrion Fertility Clinic —DUBLIN 2, County Dublin
- Weekend availability
- Nursing
- Clinic
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
2d
Head of Digital & AI Design
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Salesforce
- Agile
Quick apply
CLO Deal Administrator
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Analysis skills
- No degree
- Organisational skills
Senior Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Java

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

system centric services jobs in dublin, d

Senior IT Lead and Delivery Manager

Senior Site Reliability engineer

Customer Support Co-Ordinator

Controls Design Engineer (EPMS), CDE

Senior Product Manager

Business Development Executive - Linea

Senior Integration Engineer

Digital Architect

Senior Infrastructure Security Engineer

Account Executive

Channel Manager, DACH [German Fluency]

General Practitioner - Laya Healthcare Clinics Dublin (Part-Time, Cherrywood)

Lead Program Security Engineer

Head of Responsible AI- Vice President

General Practitioner - Laya Healthcare Clinics Dublin (Part-Time, Swords)

Design Project Engineer - Mechanical, Fleet Remediation Engineering

Experienced Fertility Nurse-Full Time

Head of Digital & AI Design

CLO Deal Administrator

Senior Software Engineer

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Overview

Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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