Find Senior program Jobs in Galway, G

Customer Support Specialist (+Portuguese Speaking)
Diligent Corporation —Galway, County Galway
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- English
- Annual leave
Quick apply
11d
Sr. Software Engineer
Genesys —Galway, County Galway
- Full-time
- Computer Science
- Java
- AWS
Senior Opto-Mechanical Design Engineer
MBRYONICS —Galway, County Galway
- Full-time
- CAD
- Engineering
- Research
Staff Project Manager Engineer (f/m/d)
TE Connectivity —Galway, County Galway
- Management
- Project management
- No degree
- Wellness program
- Employee stock purchase plan
Steel Works Mechanical Design Engineer (Autocad experience)
Iron Images Ltd —Galway, County Galway
- €35,000–€50,000 a year
- Full-time
- AutoCAD
- Construction experience
Quick apply
2d
M&E Resident Engineers
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Supervising experience
- Contracts
- Electrical Engineering
Sr. Firmware Engineer
ORBCOMM —Galway, County Galway
- €65,000–€75,000 a year
- Full-time
- Remote
- Computer Science
- C++
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Engineering Supervisor (Front End Night Shift)
Dexcom —Athenry, County Galway
- 12 hour shift
- Supervising experience
- No degree
- Manufacturing
Senior Regulatory Affairs Specialist
Natus Medical Incorporated —Galway, County Galway
- Microsoft Outlook
- Communication skills
Development Infrastructure Engineer (Civil)
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- AutoCAD
Engineering Technician Supervisor (Weekend Day Shift)
Dexcom —Athenry, County Galway
- 12 hour shift
- Supervising experience
- No degree
- Manufacturing
Framework Manager - Water
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Business development
- No degree
Engineering Technician Supervisor (Backend Night Shift)
Dexcom —Athenry, County Galway
- 12 hour shift
- Supervising experience
- No degree
- Manufacturing
Senior Development Infrastructure Engineer (Civil)
AECOM —Galway, County Galway
- Full-time
- Remote
- AutoCAD
Associate Director Development Engineering (Civil)
AECOM —Galway, County Galway
- Full-time
- Remote
- Leadership
Senior HR Business Partner
Diligent Corporation —Galway, County Galway
- Human resources
- AI
- Communication skills
- Annual leave
Quick apply
3d
Senior R&D Engineer-Parkmore Galway
Integer Holdings Corporation —Galway, County Galway
- Full-time
- Engineering
- Research
- Bachelor's degree
Quick apply

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Customer Support Specialist (+Portuguese Speaking)

Diligent Corporation -
Galway, County Galway

Quick apply

Job details

11 days ago

Benefits

Annual leave

Qualifications

Customer service
Salesforce
English
Windows
Portuguese
Communication skills

Full job description

Here's a summary of the role:

Due to phenomenal growth, we are seeking a Bilingual Customer Support Specialist to handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

The primary attribute we are looking for is excellent customer service skills with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

This role operates on a hybrid working model. You will work from home on Mondays and Fridays, and from the office on Tuesdays, Wednesdays, and Thursdays. Working hours are 2:00pm – 11:00pm BST.

The position is Monday to Friday, with a requirement to work one weekend per month, starting at 7:00am.

This role is open to candidates in Galway or London.

Regrettably, we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the country where they reside.

Here's a breakdown of what you'll do (not all of it, just the important stuff):

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical and software issues involving internet connectivity, login problems and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated CRM software;
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and update

These are the essentials you'll need to get an interview:

Bilingual in Portuguese and English language
2+ years' experience of phone based Software Application/Technical Support, supporting end users
Working knowledge of Windows OS

Behavioural Skills:

Superb communication and customer handling skills
Ability to think on your feet in a highly demanding and fast moving environment
Excellent communication skills
High level of resilience and a positive attitude when faced with adversity

It would be great if you had these too, but we'll support you if you don't:

Salesforce experience

#LI-SK2

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

senior program jobs in galway, g

Customer Support Specialist (+Portuguese Speaking)

Sr. Software Engineer

Senior Opto-Mechanical Design Engineer

Staff Project Manager Engineer (f/m/d)

Steel Works Mechanical Design Engineer (Autocad experience)

M&E Resident Engineers

Sr. Firmware Engineer

Engineering Supervisor (Front End Night Shift)

Senior Regulatory Affairs Specialist

Development Infrastructure Engineer (Civil)

Engineering Technician Supervisor (Weekend Day Shift)

Framework Manager - Water

Engineering Technician Supervisor (Backend Night Shift)

Senior Development Infrastructure Engineer (Civil)

Associate Director Development Engineering (Civil)

Senior HR Business Partner

Senior R&D Engineer-Parkmore Galway

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Here's a summary of the role:

Here's a breakdown of what you'll do (not all of it, just the important stuff):

These are the essentials you'll need to get an interview:

Behavioural Skills:

It would be great if you had these too, but we'll support you if you don't:

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