Find 1st year Jobs in Dublin, D

Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
5d
Apprentice Plumber
Venture Home Heating Services Ltd —Dublin, County Dublin
- €16,000–€50,000 a year
- Full-time
- Sick pay
Quick apply
10d
Communications & Administration Officer
St Michaels House —Ballymun, County Dublin
- €52,758–€63,110 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Social Care Worker - Individualised Residential Services
St Michaels House —Dublin, County Dublin
- €41,260–€57,789 a year
- Full-time
- English
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance program
5d
Risk Associate 10 Month Maternity Contract
Mars Capital —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
12d
Independent Living - Personal Assistant - Clondalkin, Dublin 22
Irish Wheelchair Association Leader's Service —DUBLIN 22, County Dublin
- €16.22–€18.03 an hour
- Part-time
- English
- No degree
- Communication skills
- Sick pay
Quick apply
Residence Manager - PBSA - Dublin
Mezzino Student Living - Dublin Property —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick apply
4d
Early Intervention Specialist
St Michaels House —Ballymun, County Dublin
- €65,197–€76,767 a year
- Full-time
- English
- Working with children
- IT
2d
Operations Lead
Accenture —Dublin, County Dublin
- Full-time
- Google Suite
- Sales
- Analysis skills
- Annual leave
Staff Engineer, Firmware Engineering
Analog Devices —Glasnevin, County Dublin
- Full-time
- System design
- Master's degree
- C++
Healthcare Assistant
Irish Wheelchair Association Leader's Service —Dublin, County Dublin
- €16.22–€18.03 an hour
- Part-time
- English
- Communication skills
- Time management
- Sick pay
Quick apply
Carpenter/Joiner
J&G Conwell Construction —Dublin, County Dublin
- €46,043.39–€80,708.20 a year
- Full-time
- Carpentry
- No degree
Quick apply
10d
Staff Engineer, Dev Team Lead
Analog Devices —Glasnevin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Technical Officer
Trinity College Dublin —Dublin, County Dublin
- €40,743–€61,557 a year
- Full-time
- Master's degree
12d
Senior HR Administrator
Keelings —Saint Margaret's, County Dublin
- Full-time
- English
- Microsoft Office
- Human resources
Quick apply
9d
Centre Manager at StartBright St Finians
StartBright Learning Centres —DUBLIN 22, County Dublin
- Childcare
- Management
- Leadership
Non Financial Risk Manager - Irish Life
Irish Life Group Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
4d
Sr. Engineer - Data Onboarding, NG-SIEM (Hybrid)
CrowdStrike —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Senior Engineer, Firmware Engineering
Analog Devices —Glasnevin, County Dublin
- Full-time
- System design
- Master's degree
- C++
Principal Engineer, Grid Insights Lead
Analog Devices —Glasnevin, County Dublin
- Full-time
- Computer Science
- Master's degree
- C++

I want to receive the latest job alerts for 1st year in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st year jobs near dublin, d

Healthcare Assistant jobs in Dublin, County Dublin

Senior Engineer jobs in Dublin, County Dublin

Service Desk Engineer jobs in Dublin, County Dublin

Social Worker jobs in Dublin, County Dublin

Operations Lead jobs in Dublin, County Dublin

Financial Risk Manager jobs in Dublin, County Dublin

Residence Manager jobs in Dublin, County Dublin

Technical Officer jobs in Dublin, County Dublin

Joiner jobs in Dublin, County Dublin

Apprentice Plumber jobs in Dublin, County Dublin

Engineering jobs in Mullingar, County Westmeath

Engineering jobs in County Cavan

Biomedical Engineering, Summer Intern jobs in Dublin, County Dublin

Engineering Team Leader jobs in Loughrea, County Galway

Internship, Engineering jobs in Wexford, County Wexford

Engineering Team Leader jobs in Maynooth, County Kildare

Intervention Specialist jobs in Dublin, County Dublin

Clinical Specialist Medical Device jobs in Dublin, County Dublin

Onboarding Specialist jobs in Dublin, County Dublin

Meta, Risk Prevention Specialist jobs in Dublin, County Dublin

Service Desk Engineer

Medica
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
5 days ago

Qualifications

Telephony
Azure
Operating systems
Windows
DHCP
IT support
Scripting
DNS
SharePoint
ServiceNow
TCP/IP
PowerShell
Active Directory
Intune
VPN

Full job description

Position Overview

The Service Desk Engineer is responsible for delivering high-quality 1st and 2nd line technical support to Medica Ireland, ensuring excellent customer service and timely resolution of incidents and service requests.

The role supports and maintains end-user technology, Microsoft 365 services, Microsoft Entra ID, endpoint devices, IT asset management processes, and user lifecycle management activities. The successful candidate will act as a key point of contact for employees, radiologists, radiographers, clients, and third-party suppliers, ensuring IT services are delivered in line with agreed SLAs and industry best practice.

Key Responsibilities

Service Desk and Technical Support

Provide prompt, professional, and customer-focused support for incidents, requests, and queries.

Own tickets from initial logging through to closure, ensuring regular communication and updates to users.

Diagnose and resolve hardware, software, networking, Microsoft 365, printing, telephony, and application issues.

Escalate incidents appropriately while retaining ownership until resolution.

Meet agreed Service Level Agreements and Key Performance Indicators.

Identify recurring issues and contribute to repeat problem analysis, root cause analysis, and permanent resolution activities.

Create and maintain knowledge articles, user support guides, and technical documentation.

Microsoft 365 and Identity Management

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and related services.

Manage Microsoft Entra ID user accounts, groups, licences, roles, and access permissions.

Support Multi-Factor Authentication, Conditional Access, Self-Service Password Reset, and identity-related services.

Assist with Microsoft Intune and endpoint management activities where required.

Support user access reviews and security governance activities.

User Lifecycle Management

Manage Joiner, Mover and Leaver processes in accordance with documented procedures.

Provision, modify, and decommission user accounts across business systems.

Ensure appropriate access rights are assigned, changed, and removed in a timely manner.

Maintain audit records relating to user access, onboarding, role changes, and leavers.

Work closely with HR, line managers, and system owners to ensure accurate and compliant user onboarding and offboarding.

Asset Management

Maintain accurate IT asset records within the Asset Management platform.

Manage the lifecycle of IT assets from procurement through deployment, support, return, and disposal.

Track equipment allocations, returns, replacements, and disposals.

Participate in regular asset audits and reconciliation activities.

Ensure hardware and software inventories remain accurate and compliant.

Support procurement activities and liaise with third-party suppliers where required.

Infrastructure and Application Support

Support desktop, laptop, mobile device, peripheral and workstation deployments.

Deploy and maintain operating systems, software packages, standard builds, and security updates.

Assist in maintaining servers, storage, networking, cloud services, and backup verification activities where required.

Support system monitoring, routine maintenance, and operational checks.

Assist with technical troubleshooting relating to RIS, PACS and other clinical or operational applications.
Participate in system upgrades, migrations, technical projects, and service transition activities

Security, Compliance and Governance

Follow established IT security policies, procedures, standards, and audit requirements.

Assist with patch management, vulnerability remediation, and endpoint security activities.

Support user access reviews, security monitoring, and compliance evidence gathering.

Identify potential security risks and escalate appropriately.

Maintain compliance with data protection, confidentiality, information security and healthcare governance requirements.

Documentation and Continuous Improvement

Maintain accurate technical documentation, procedures, records, and support guides.

Contribute to process improvements, service improvements, and operational efficiencies.

Identify opportunities for automation, standardisation, and self-service capabilities.

Participate in regular team meetings, service reviews, and improvement initiatives.

Support the development and maintenance of IT Service Management processes aligned to ITIL best practice.

Essential

Minimum 2 years' experience in a Service Desk, IT Support, or End User Computing role.

Experience supporting Microsoft 365 environments.

Experience administering Microsoft Entra ID, previously Azure Active Directory.

Experience managing Joiner, Mover and Leaver processes.

Experience maintaining IT asset registers and supporting asset audits.

Experience working with IT Service Management platforms such as Freshservice, ServiceNow or ManageEngine.

Strong troubleshooting skills across desktop, laptop, mobile and peripheral technologies.
Knowledge of Windows 10/11 operating systems.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPN technologies

Desirable

Experience with Microsoft Intune and Endpoint Manager.

Experience supporting Microsoft Teams Voice and collaboration technologies.

Knowledge of Active Directory and Group Policy.

Familiarity with PowerShell scripting and automation.

Experience working within a healthcare, regulated, audited, or highly secure environment.

ITIL Foundation certification.
Microsoft certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, Modern Desktop Administrator, or Endpoint Administrator

Quick apply

Refine Your Search

1st year jobs in dublin, d

Service Desk Engineer

Apprentice Plumber

Communications & Administration Officer

Social Care Worker - Individualised Residential Services

Risk Associate 10 Month Maternity Contract

Independent Living - Personal Assistant - Clondalkin, Dublin 22

Residence Manager - PBSA - Dublin

Early Intervention Specialist

Operations Lead

Staff Engineer, Firmware Engineering

Healthcare Assistant

Carpenter/Joiner

Staff Engineer, Dev Team Lead

Technical Officer

Senior HR Administrator

Centre Manager at StartBright St Finians

Non Financial Risk Manager - Irish Life

Sr. Engineer - Data Onboarding, NG-SIEM (Hybrid)

Senior Engineer, Firmware Engineering

Principal Engineer, Grid Insights Lead

I want to receive the latest job alerts for 1st year in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected