Find Program leader Jobs in Cork, C

Customer Success Manager
Vusion —Cork, County Cork
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Moog Inc. —Carrigaline, County Cork
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Odyssey-Social-Care —Cork, County Cork
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9d
Social Care Worker/Residential Care Worker
Odyssey Social Care —Glenville, County Cork
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3d
Construction Manager
IPS-Integrated Project Services —Cork, County Cork
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MECHANICAL ENGINEER
Nitrexo —Midleton, County Cork
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PWS Sales Manager - Data Centre Solutions
Emerson —Cork, County Cork
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IT/OT Engineer
Ekco —Cork, County Cork
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Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Cork, County Cork
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HVAC Service Engineer
Johnson Controls —Little Island, County Cork
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Principal Town Planner
AECOM —Cork, County Cork
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Roullier —Cork, County Cork
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Sales & Success Mentor
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M/A Com Technolgy Solutions —Cork, County Cork
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Customer Success Manager

Vusion
Cork, County Cork

Quick apply

Job details

Full-time
10 days ago

Qualifications

Internet of things

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact.

Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:

Develop/maintain relationships to position Vusion as key service partner.
Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).
Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.
Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
Developing improvement plans: Creating continuous improvement plans and associated actions.
Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).
Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.

Qualifications

Qualifications we’re looking for.

Proven experience of 2-5 years in the same role of CSM
Ability to understand customer's needs and build trust-based relationships
Client Relationship & Retention: Strong ability to build trust, drive satisfaction, and secure renewals.
Growth Mindset: Skilled at spotting upsell/cross-sell opportunities and partnering with Sales.

Additional Information

We innovate. We help communities thrive.

Vusion has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

Vusion is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay, shareholder equity and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

program leader jobs in cork, c

Customer Success Manager

Support Engineer IAM ( OneLogin)

CRA Compliance Technical Lead - Cork, Ireland

Electrical Supervisor

Lead Security Analyst

Lead Cost Controller

Manufacturing Engineering Technician

Social Care Worker/Residential Care Worker - Part Time

Social Care Worker/Residential Care Worker

Construction Manager

Tech Lead, Web Core Product & Chrome Extension - Cork, Ireland

MECHANICAL ENGINEER

PWS Sales Manager - Data Centre Solutions

IT/OT Engineer

Senior Technical Support Engineer – Elastic Cloud Storage

HVAC Service Engineer

Principal Town Planner

Technical Sales Advisor - East Limerick/South Tipperary Region

Sales & Success Mentor

RFIC Packaging (Mechanical) Engineer

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