Find It service desk Jobs in Dublin, D

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Desktop Support Engineer
Total IT Global —Dublin, County Dublin
- €3,000–€31,000 a month
- Full-time
Quick apply
Service Desk Administrator
Tomorrows World —DUBLIN 12, County Dublin
- €33,000–€36,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
5h
Front-line Service Desk Engineer
Spector —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
Quick apply
IT Graduate (12-month FTC)
Arthur Cox —DUBLIN 2, County Dublin
- Overtime
- Azure
- Computer Science
- Customer service
- Annual leave
Quick apply
14d
Deskside Engineer Dublin 11
Auxilion Ireland —DUBLIN 11, County Dublin
- Windows
- Microsoft Office
- Continuous improvement
7d
IT Operations Manager
Medserv —Dundrum, County Dublin
- €65,000–€80,000 a year
- Full-time
- Annual leave
- Employee assistance program
Quick apply
Office Assistant
Titanbay —Dublin, County Dublin
- Part-time
- Office experience
Quick apply
Order Operations Manager
Ookla —Dublin, County Dublin
- €75,000–€900,000 a year
- Full-time
- Sales
- Analysis skills
- Leadership
- Annual leave
Shipping Administrator
Humanscale —Ballymun, County Dublin
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
Quick apply
10h
Business Development Executive
Sonova —Dublin, County Dublin
- €40,000 a year
- Clinic
- Business development
- Annual leave
Night Porter
Dublin One Hotel —DUBLIN 1, County Dublin
- €14.15 an hour
- Part-time
- Hotel
- No degree
- Front desk
- Referral programme
Quick apply
8d
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Administration & Support Coordinator
Advanced Micro Devices, Inc —Dublin, County Dublin
- Microsoft Powerpoint
- In-person
Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)
Arthur Cox —Dublin, County Dublin
- Overtime
- Hybrid work
- Computer Science
- Customer service
- English
Quick apply
7d
Graduate Building Surveyor
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
Accounts Receivable Administrator
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Word processing
- Clinic
- Employee assistance program
Quick apply
Concierge - One North Dock
Savills Ireland —Dublin, County Dublin
- Hospitality
- No degree
- IT
Receptionist
Dublin One Hotel —DUBLIN 1, County Dublin
- €14.15 an hour
- Part-time
- Hotel
- Front desk
- Referral programme
Quick apply
4d
Senior Software Engineer, Core Experiences - Dublin, Ireland
Speechify —Dublin, County Dublin
- €30,000–€120,000 a year
- Remote
- Java

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

Quick apply

Refine Your Search

it service desk jobs in dublin, d

IT Support Engineer - Level 2

Desktop Support Engineer

Service Desk Administrator

Front-line Service Desk Engineer

IT Graduate (12-month FTC)

Deskside Engineer Dublin 11

IT Operations Manager

Office Assistant

Order Operations Manager

Shipping Administrator

Business Development Executive

Night Porter

Staff AI Designer

Administration & Support Coordinator

Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

Graduate Building Surveyor

Accounts Receivable Administrator

Concierge - One North Dock

Receptionist

Senior Software Engineer, Core Experiences - Dublin, Ireland

I want to receive the latest job alerts for it service desk in dublin, d

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