Find Engineering internal ai transformation Jobs in Clondalkin, D

Technical Solutions Consultant, Meta Business Agent
Meta —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- JavaScript
2d
Director/Senior Director of Technical Delivery Management
EPAM Systems, Inc. —Dublin, County Dublin
- Azure
- Computer Science
- Master's degree
- Employee stock purchase plan
- Referral programme
Support Delivery Lead, EMEA - Dublin
OpenAI —Dublin, County Dublin
- Weekend availability
- Relocation assistance
Eolaí Sinsearach Sonraí/ Senior Data Scientist
Eirgrid —Dublin, County Dublin
- Azure
- SQL
- Mentoring
Quick apply
Digital Sales Specialist - AI Business Solutions - AI workforce - French speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
14d
New Markets Account Executive- Polish speaker
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Leadership
Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking
Microsoft —Dublin, County Dublin
- €44,000–€57,200 a year
- Full-time
- Remote
- Azure
- Sales
- Marketing
- Work from home
14d
Commercial Director - Data
Version 1 —Dublin, County Dublin
- €100,000–€120,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Sales
- Employee assistance program
- Employee discount
Quick apply
Financial Accountant
Nucleo Consulting Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Salesforce
Quick apply
Cloud Security Analyst
LTM —Dublin, County Dublin
- Azure
- AWS
- Scripting
Quick apply
GMP Compliance Lead
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Engineering
- Continuous improvement
- No degree
14d
Senior Qualified Success Architect
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Writing skills
- Bachelor's degree
1d
Vice President, PI Capability Strategy
Optum —Dublin, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- No degree
Senior Product Manager
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- No degree
8d
Strategic Account Executive - Global
BLP Digital AG —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- English
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Partner Technical Architect - Agentforce
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- AI
2d
Lead Sales Engineering Specialist - Security
Fivetran —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Java
- SQL
- Annual leave
- Sick pay
Quick apply
Commercial Graduate Sales Path - Polish Market
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
- Annual leave
Technical Director, Capture Management Lead - Water
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- No degree
- Leadership

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Technical Solutions Consultant, Meta Business Agent

Meta -
Dublin, County Dublin

Apply Now

Job details

2 days ago

Qualifications

Computer Science
CSS
Bachelor's degree
JavaScript
AI
Business
HTML

Full job description

An opportunity to work at the intersection of AI and Business Messaging, one of Meta's key investment areas.As Meta accelerates its investment in AI-native business experiences, Meta Business Agent sits at the center of how businesses will discover, engage, and transact with customers in the future, and this role puts you at the heart of that transformation, working with next-generation AI agents, LLMs, and conversational AI systems that are redefining how businesses connect with billions of people across Meta's messaging platforms.As a Technical Solutions Consultant (TSC) for Meta Business Agent, you will serve as a subject matter expert in the AI agent experience, acting as a technical bridge between our customers, support operations, and internal product and engineering teams.Your mission will be to resolve complex technical challenges related to AI agent behavior and configuration, drive operational excellence, influence product improvements through data-driven insights, and ensure our customers can fully leverage Meta Business Agent to transform their customer engagement.

Technical Solutions Consultant, Meta Business Agent Responsibilities:

Deliver a high-touch resolution experience for Meta's most strategic Business Messaging Partners
Develop deep subject matter expertise across Meta Business Agent and the wider Business Messaging portfolio
Break down and resolve complex, ambiguous, technical (Meta Business Agent, API integrations, Webhooks, delivery) issues for high-touch customers using internal debug tools and log analysis to determine the root cause
End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional partners to see the issue through to resolution
Drive scale across the support funnel, enabling front-line human and AI agents to resolve issues earlier and closer to the customer
Act as a trusted advisor on the Meta Business Agent product
Improve the end-to-end support funnel by optimizing internal and external support processes
Refine the support agent's experience with clear resolution paths and feedback that improves ticket resolutions
Maintain knowledge bases, documentation, and training materials so that support teams can effectively support emerging Meta Business Agent features and capabilities
Identify common issues and develop reusable workarounds, documenting and sharing them to drive scale across the funnel
Partner with XFN Product and Engineering on the go-to-market strategy for new Meta Business Agent features, covering product training and operational readiness
Drive "shift left" initiatives that streamline and standardize support flows, moving resolution closer to the customer
Turn front-line signal into product impact: influencing the Meta Business Agent roadmap on behalf of customers
Translate data, feedback, and customer signals into actionable insights that influence the Meta Business Agent roadmap
Champion the VOTC, articulating pain points and turning them into measurable product improvements
Build cross-functional partnerships (Product Management, Engineering, Partnerships) aligning teams and holding them accountable for their deliverables
Recommend tooling, processes, and signal improvements leveraging support performance data
Run account health reviews, surfacing insights that improve account management and support effectiveness

Minimum Qualifications:

B.A. or B.S. in Business, Computer Science, Engineering, Digital Marketing, or a related field, or equivalent practical experience
5+ years of experience in an operations, support, technical solutions, or product role within a technical environment
Working knowledge of web technologies (HTML, CSS, JavaScript, HTTP, APIs) with hands-on technical troubleshooting experience
Proven ability to translate technical concepts for both technical and non-technical audiences
Demonstrated experience in influencing outcomes and driving alignment across cross-functional teams
Experience in the CRM, messaging, conversational AI, or API-based technology industries

Preferred Qualifications:

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Familiarity with responsible, ethical AI practices (risk assessment, bias mitigation, quality and accuracy reviews)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Track record of using AI tools to redesign workflows and drive measurable impact (efficiency gains, quality improvements)
Experience in prototyping and building tools to improve job efficiency and effectiveness
Track record of driving product improvements through customer insight and data-driven advocacy
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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Refine Your Search

engineering internal ai transformation jobs in clondalkin, d

Technical Solutions Consultant, Meta Business Agent

Director/Senior Director of Technical Delivery Management

Support Delivery Lead, EMEA - Dublin

Eolaí Sinsearach Sonraí/ Senior Data Scientist

Digital Sales Specialist - AI Business Solutions - AI workforce - French speaking

New Markets Account Executive- Polish speaker

Digital Sales Specialist - AI Business Solutions - AI workforce - German speaking

Commercial Director - Data

Financial Accountant

Cloud Security Analyst

GMP Compliance Lead

Senior Qualified Success Architect

Vice President, PI Capability Strategy

Senior Product Manager

Strategic Account Executive - Global

Principal Customer Success Manager, Enterprise

Partner Technical Architect - Agentforce

Lead Sales Engineering Specialist - Security

Commercial Graduate Sales Path - Polish Market

Technical Director, Capture Management Lead - Water

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