Find Customer experience coordinator Jobs in Dublin, D

Customer Success and Service Co-ordinator
Electro Automation Group —DUBLIN 15, County Dublin
- €38,000–€42,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
Quick apply
4d
Facility Coordinator
OCS Group —Dublin, County Dublin
- On call
- Remote
- Microsoft Word
- Microsoft Excel
- Communication skills
Quick apply
Facilities Coordinator
Cushman & Wakefield —DUBLIN 18, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Urban Outfitters Display Coordinator - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €33,000–€38,000 a year
- Full-time
- Carpentry
- Organisational skills
- Construction experience
- Annual leave
- Employee assistance program
Recruiting Coordinator Apprentice - Spanish Speaking
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Google Suite
- Customer service
Receptionist/ Front of house/Bathroom & Kitchen business
Nova Bath —Dublin, County Dublin
- €35,000 a year
- Full-time
- Customer service
- Phone etiquette
- Communication skills
- Employee discount
- Sick pay
Quick apply
9d
Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
Compliance Coordinator
Expeditors —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- No degree
Quick apply
11d
Ukrainian Project Support/Coordinator - Entry Level
Grouper —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Project management
Quick apply
11d
Building Operations Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Word processing
- Maintenance
Quick apply
Supply Chain Team Lead (Customer Service)
Catalyx —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- No degree
Quick apply
In-House Pensions Coordinator
Tesco Ireland —Dún Laoghaire, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Training and Administration Coordinator
JLL —Dublin, County Dublin
- No degree
- Data entry
- Organisational skills
HR Coordinator
Sandvik —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Contracts
- Annual leave
- Gym membership
4d
Event Program Coordinator - Dublin - 9 Month FTC
Algomarketing® —Dublin, County Dublin
- €200–€275 a day
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
Quick apply
IT Business Analyst
Viatris —Northern Cross, County Dublin
- Full-time
- Bachelor's degree
- IT
- Communication skills
Training and Administration Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- No degree
- Data entry
- Organisational skills
Quick apply
Junior Product Content Coordinator, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Excel
- No degree
- Communication skills
- Store discount
- Annual leave
1d
Relationship Manager/BIM Coordinator
Pinnacle Infotech —Dublin, County Dublin
- Full-time
- Sales
- Bachelor's degree
- No degree
Tech Events Coordinator - Dublin - 6 month FTC
Algomarketing® —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Project management
Quick apply

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Customer Success and Service Co-ordinator

Electro Automation Group
DUBLIN 15, County Dublin

Quick apply

Job details

Permanent | Full-time
€38,000–€42,000 a year
4 days ago

Benefits

Bike to work scheme
Company pension
Company events
Employee assistance program
Sick pay
On-site parking

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Customer Success & Service CoordinatorType: Full-Time, Permanent
Location: Dublin 15

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator. This is a customer-facing role that acts as the central point of communication between our customers, field engineers and internal departments. The successful candidate will help ensure customers receive a responsive, professional and consistent service experience, from initial service request through to completion. As Electro Automation continues its business transformation and investment in modern systems and technologies, this role offers an excellent opportunity to develop within a growing organisation and become part of our evolving Customer Success function. The role combines customer relationship management, service coordination and operational administration, with a strong focus on communication, ownership and delivering an exceptional customer experience.

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Your Areas of Knowledge & Expertise – That Matters to Us

Excellent communication and interpersonal skills.
Naturally customer-focused with a genuine desire to help people.
Strong organisational skills and ability to manage multiple priorities.
Ability to build relationships with customers and colleagues at all levels.
Strong attention to detail and ability to follow through on commitments.
Comfortable working in a fast-paced, dynamic environment.
Good IT skills, including Microsoft Office applications.
Ability to work independently while contributing positively to a team environment.
A proactive, solutions-focused mindset and willingness to learn.

Bonus Areas – Preferred / Nice-to-Have Skills

Previous experience in customer service, customer success, service coordination or administration.
Experience within engineering, facilities management, construction or service-based industries.
Experience using ERP, CRM or service management systems.
Understanding of reactive service delivery and planned maintenance processes.
Experience handling customer communications and issue resolution.
Experience working within a changing or growing organisation.

What Success Will Look Like

Success in this role means becoming a trusted and dependable point of contact for our customers and service teams. You will:

Ensure customers feel informed, supported and valued.
Coordinate service activities efficiently and proactively.
Build strong relationships with customers and internal stakeholders.
Help improve customer retention and satisfaction.
Support the business in adopting new systems and processes.
Contribute to the development of a modern, customer-centric service operation.
Develop trusted relationships with customers through proactive communication and participation in QBRs and/or service review meetings.
Help establish a Customer Success approach that moves beyond reactive administration towards long-term customer engagement, retention and continuous improvement.

Your ability to communicate effectively, build relationships and take ownership of customer outcomes will directly influence customer satisfaction and the continued growth of the Electro Automation Group.

Candidates must be eligible to work in Ireland & full time hours. At this time we do not require the assistance of agencies.

Pay: €38,000.00-€42,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
On-site parking
Sick pay

Experience:

Customer Service Desk: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in dublin, d

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