Find Customer service administrator Jobs in Santry, D

Complaints Handler - German Speaker
Cover-More —Blanchardstown, County Dublin
- €40,282 a year
- Full-time
- Continuous improvement
- SharePoint
- Communication skills
- Employee assistance program
Quick apply
CLO Deal Administrator
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Analysis skills
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Administrator
Blackrock Health Blackrock Clinic —Blackrock, County Dublin
- Weekend availability
- Clinic
- IT
- Typing
Quick apply
Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
Medical Secretary
Beacon Pain Management, DPC Group, Ireland —Sandyford, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Workshop Administrator
Northgate Vehicle Hire —DUBLIN 15, County Dublin
- €32,000 a year
- Microsoft Outlook
- Microsoft Office
- Supervising experience
- Free parking
- Annual leave
Quick apply
Radiology Administrator/ Receptionist | Clonsilla
Medica —DUBLIN 15, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Quick apply
7d
KCAT Administrator
Ayvens —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
Project Contract Manager
ALSTOM —Dublin, County Dublin
- €80,000–€100,000 a year
- Management
- Engineering
- Project management
- Annual leave
Sales Administrator
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Transfer Agency AVP (Alternative Fund Services )
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
11d
Administrator/Medical Secretary
Hibernian Urology —DUBLIN 18, County Dublin
- €29,000–€40,000 a year
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
10d
Customer Solutions Experienced Pension Administrator Permanent & FTC
Irish Life Financial Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- No degree
- Organisational skills
IT System Administrator - Paid
CDX.ie —Damastown, County Dublin
- From €28,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
Quick apply
12h
Administrator
GMC Utilities Group —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- No degree
Quick apply
Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Student Support Officer | Digital Learning & Engagement
City Education Group —Dublin, County Dublin
- €33,000 a year
- Full-time
- Customer service
- Administrative experience
- Leaving certificate
9d
Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Quality Administrator
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Group Pensions Administrator - 10 month contract
Zurich Insurance —Dublin, County Dublin
- Part-time
- Microsoft Word
- Microsoft Excel
- No degree

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Complaints Handler - German Speaker

Cover-More -
Blanchardstown, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,282 a year

Benefits

Employee assistance program

Qualifications

Continuous improvement
SharePoint
Communication skills
German

Full job description

Description:

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Cover-More Europe

This role is part of our Cover-More Europe team. Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships. We know what is important to our partners, and we deliver simple and seamless customer experiences based on our genuine commitment to protection and care.

This role has a start date of October 2026.

What you’ll be doing:

In the role of Complaints Handler you will specialise in customer resolution for complaints including:

Resolving complaints/disputes
Investigating complaints/disputes
Managing Ombudsman file requests
Providing insights on complaints data to mitigate future complaints and improve the customer experience
Identifying opportunities for continuous improvement in complaints handling and the related customer experience
Reporting and communicating on the above points, internally and (where required) externally
Supporting on external third part administrator audits

What skills and experience you’ll bring on this journey:

You’ll be fluent in German (both verbal and written)
You’ll be APA qualified
Experience with gathering and preparing files requests for the relevant Ombudsman
Knowledge of a range of General Insurance products
Experience in managing complaints across multiple jurisdictions
Professional phone manner
Must have very strong written communication skills and be able to draft complaint correspondence

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Apply today and let’s go to great places together!

Cover-More Services Limited is regulated by the Central Bank of Ireland and authorised by the Financial Conduct Authority for UK Business.

At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to office location, role, skill set, and level of experience. We are committed to providing a fair and reasonable compensation range for each role and additional rewards may include short-term incentive bonuses and increases based on merit. If your salary expectations are not in line with the proposed salary published for this role, you are still encouraged to apply. We will consider applications from talented individuals with the relevant experience, skills, education and attitude on a case-by-case basis.

The compensation shown reflects a national market range and the proposed salary for this position is €40,282 with short-term incentive bonus eligibility of 5%.

LI-Hybrid #LI-SW

If you are interested in applying for an internal position, please familiarise yourself with the Internal Applications section of the Recruitment Selection and Separation policy. You can find this policy on the People & Culture SharePoint here.

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Refine Your Search

customer service administrator jobs in santry, d

Complaints Handler - German Speaker

CLO Deal Administrator

Administrator

Customer Service Administrator (6-month FTC)

Medical Secretary

Workshop Administrator

Radiology Administrator/ Receptionist | Clonsilla

KCAT Administrator

Project Contract Manager

Sales Administrator

Transfer Agency AVP (Alternative Fund Services )

Administrator/Medical Secretary

Customer Solutions Experienced Pension Administrator Permanent & FTC

IT System Administrator - Paid

Administrator

Cloud Support Consultant

Student Support Officer | Digital Learning & Engagement

Customer Support Administrator (Italian Speaker)

Quality Administrator

Group Pensions Administrator - 10 month contract

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