Find Senior software Jobs in Ballybrit, G

Level 3 Technical Support Specialist (Office-Based)
FlexManager —Galway, County Galway
- €45,000–€55,000 a year
- Full-time
- Computer Science
- English
- SQL
- Sick pay
Quick apply
11d
Senior Digital Specialist
OneTouch Health —Oranmore, County Galway
- Full-time
- AI
- Marketing
- Wellness program
- Employee assistance program
Quick apply
Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Windows
- C++
14d
Graduate Digital Marketing Executive
OneTouch Health —Oranmore, County Galway
- Overtime
- Marketing
- English
- No degree
- Sick pay
Quick apply
Manager, Finance - PACS Mature Markets
ASSA ABLOY —Galway, County Galway
- Oracle
- English
- Finance
- Annual leave
Principal Software Developer
SOTI Inc. —Galway, County Galway
- Full-time
- Computer science
- Azure
- SQL
Senior Cloud Engineer - Cloud Infrastructure
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Computer Science
- DevOps
- Engineering
Senior Software Cloud Engineer - PCS - IoT
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Azure
- Computer Science
- DevOps
6d
Senior Account Manager
Collins Communications Ltd trading as Food PR —Galway, County Galway
- €36,605 a year
- Full-time
- Hospitality
- Social media management
- Leadership
Quick apply
23h
BMS Design Engineer
Sygma Automation —Galway, County Galway
- Full-time
- Hybrid work
- CAD
- No degree
- Organisational skills
Quick apply
EMEA Customer Success Specialist - French Speaking
MathWorks —Galway, County Galway
- Doctoral degree
- Sales
- Social media management
Senior Linux Kernel Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Customer Advocate (French Speaking)
ASSA ABLOY —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
Software Engineering Manager
Datavant Ireland —Galway, County Galway
- On call
- Communication skills
Quick apply
Senior Observability Engineer
Rent the Runway —Galway, County Galway
- On call
- DevOps
- Annual leave
Senior HR Operations Analyst
Diligent Corporation —Galway, County Galway
- Microsoft Word
- Microsoft Excel
- Human resources
- Annual leave
Quick apply
14h
Customer Advocate
ASSA ABLOY —Galway, County Galway
- Part-time
- Oracle
- Communication skills
- Annual leave
4d
Senior HR Business Partner
Diligent Corporation —Galway, County Galway
- Human resources
- AI
- Communication skills
- Annual leave
Quick apply
Associate Director - Electrical
EDC Engineering Design Consultants LTD. —Galway, County Galway
- Overtime
- Hybrid work
- Master's degree
- Team management
- Electrical Engineering
- Annual leave
- Work from home
Quick apply
Thermal Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Engineering
- Master's degree

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Level 3 Technical Support Specialist (Office-Based)

FlexManager -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
€45,000–€55,000 a year
11 days ago

Benefits

Bike to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Computer Science
English
Technical support
SQL
Bachelor's degree
JavaScript
REST
Mentoring
Agile
SaaS
MySQL
Information Technology

Full job description

About FlexManager

FlexManager is a large-scale compliance, assets, workforce and safety management SaaS platform used by global brands. It is a custom-built PHP monolith of approximately 149 pluggable business modules (HR, work orders, equipment, incidents, audits, training, finance and more), running on MySQL/MariaDB, with a versioned V8 REST API serving native iOS and Android apps and third-party integrations.

Job Summary

We are seeking an experienced Level 3 Technical Support Specialist to act as the final escalation point for complex technical issues across the platform. This is a senior, hands-on role for someone who can read our codebase and database directly, reproduce and isolate defects, and fix them directly rather than simply handing a symptom over to the development team.

Because we run a custom framework (not Laravel, Symfony or any off-the-shelf stack), the value here is in learning our world - the module structure, the ORM, the API layer and the patch pipeline - and becoming the person who knows where things live and why they break. The role carries real ownership and direct exposure to product, engineering and customers.

Hours of work: Monday to Friday 10 am to 6pm.

Key Responsibilities

● Act as the highest tier of technical escalation for complex, unresolved customer issues across a multi-tenant SaaS platform

● Diagnose and resolve issues spanning the PHP application, the MySQL/MariaDB database, the REST API and external integrations (SSO/SAML, email delivery, mobile sync)

● Read application and error logs, API request/response traces and notification pipelines to pinpoint failures

● Reproduce and isolate bugs, then implement the fix within the correct module rather than handing over a symptom for developers to solve

● Distinguish product bugs from customer configuration, permissions/ACL scoping, or module-option issues before escalating

● Own and manage complex tickets through to resolution, including per-customer patches applied through our release workflow

● Escalate to developers only where a genuine architecture-level change is required

● Identify recurring issues and recommend product or process improvements

● Maintain technical documentation and knowledge base articles that reflect how the platform actually behaves

● Monitor system performance and assist with incident management across customer instances

● Contribute to testing and validation of releases and patches using our in-house test framework

Required Skills & Experience

● Minimum 5 years in a technical support, application support or similar hands-on technical role

● Proven experience handling Level 3 / escalated issues end to end, including implementing the fix

● Strong SQL - able to write and interpret non-trivial queries against MySQL/MariaDB to investigate data, not just read pre-built reports

● Comfortable reading and writing code to trace and resolve behaviour directly - specifically PHP; you must be able to follow a code path and fix it, not just diagnose what a screen or endpoint is doing

● Experience with application logs, REST APIs and system integrations (authentication, webhooks, third-party services)

● Familiarity with multi-tenant SaaS platforms and enterprise software environments

● Excellent problem-solving and root-cause analysis - methodical isolation over guesswork

● Experience using ticketing and support platforms

● Ability to work independently and take ownership in a small team

Desirable Attributes

● Experience talking directly with customers

● Experience mentoring or coaching junior technical staff

● Familiarity with compliance, workforce or safety management software (our problem domain)

● Exposure to PHP and JavaScript; scripting ability for investigation and one-off data checks

● Exposure to mobile app support

● Experience working directly with development teams in an agile environment, including validating patches and releases before rollout

Education

● College degree in Computer Science, IT, or a related field required

● PRINCE2 or similar project management certification (desirable)

Pay: €45,000.00-€55,000.00 per year

Benefits:

Bike to work scheme
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's (required)

Experience:

Level 3 Technical Support: 5 years (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

senior software jobs in ballybrit, g

Level 3 Technical Support Specialist (Office-Based)

Senior Digital Specialist

Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland

Graduate Digital Marketing Executive

Manager, Finance - PACS Mature Markets

Principal Software Developer

Senior Cloud Engineer - Cloud Infrastructure

Senior Software Cloud Engineer - PCS - IoT

Senior Account Manager

BMS Design Engineer

EMEA Customer Success Specialist - French Speaking

Senior Linux Kernel Engineer

Customer Advocate (French Speaking)

Software Engineering Manager

Senior Observability Engineer

Senior HR Operations Analyst

Customer Advocate

Senior HR Business Partner

Associate Director - Electrical

Thermal Engineer

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