Find Ecommerce customer support Jobs in Dublin, D

Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
ECommerce Logistics & Operations Support
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Continuous improvement
- AI
- Annual leave
- Employee assistance program
Quick apply
Content & Category Lead – 123ink.ie (Dublin, Full-time, 40.5 hrs/week)
123ink.ie —Finglas, County Dublin
- €45,000–€50,000 a year
- Full-time
- ERP systems
- English
- Microsoft Office
- Store discount
- Employee assistance program
Quick apply
1d
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
Digital Advertising Operations Executive
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Junior Product Content Coordinator, IT & Digital
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Excel
- No degree
- Communication skills
- Store discount
- Annual leave
Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
ECommerce Acceleration Manager (Marketplaces - Amazon/Zalando) - Hybrid
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Content Operations Manager (eCommerce)
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Organisational skills
- Budgeting
- AI
- Annual leave
- Employee assistance program
Quick apply
Customer Experience Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Business Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Bachelor's degree
- No degree
- Annual leave
- Work from home
Sales Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Executive Assistant
Intercom —Dublin, County Dublin
- Hybrid work
- Administrative experience
- AI
- Leadership
- Annual leave
- Work from home
CRM & Retention Lead - 9 Month FTC
Sky —Dublin, County Dublin
- Hybrid work
- Communication skills
- Marketing
9d
Deputy Manager
Life Style Sports —Dundrum, County Dublin
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
Trade Marketing Executive - Hybrid
Imperial Brands —Dublin, County Dublin
- Management
- Analysis skills
- No degree
2d
Trust & Risk Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Software Vendor Management
eBay Inc. —Dublin, County Dublin
- Full-time
- Project management
- Presentation skills
- Bachelor's degree
Scaled Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home

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Customer Experience Agent

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€35,000–€42,500 a year

Benefits

Work from home

Qualifications

French
Order management system
Process improvement
English
E-commerce
Bachelor's degree
Zendesk
German
Dutch

Full job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

2+ years of support experience handling email and/or chat services.
Weekend availability required
Fluent in English
Secondary language preferred, in particular French, German, or Dutch
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Knowledge of Collectibles is a plus
Bachelor's degree preferred
Previous start-up experience is a plus

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Customer Experience Agent

Senior Customer Service Executive

ECommerce Logistics & Operations Support

Content & Category Lead – 123ink.ie (Dublin, Full-time, 40.5 hrs/week)

Technical Support Engineer

Digital Advertising Operations Executive

Junior Product Content Coordinator, IT & Digital

Digital Business Analyst

ECommerce Acceleration Manager (Marketplaces - Amazon/Zalando) - Hybrid

Content Operations Manager (eCommerce)

Customer Experience Agent (French Speaking)

Business Development Representative

Sales Development Representative

Executive Assistant

CRM & Retention Lead - 9 Month FTC

Deputy Manager

Trade Marketing Executive - Hybrid

Trust & Risk Agent

Software Vendor Management

Scaled Customer Success Manager

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