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Remote Support Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Windows
2d
Sales Advisor
LKQ Corporation —Galway, County Galway
- Full-time
- Customer service
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- Annual leave
- Employee assistance program
Global Service Program Manager - ACM Mervue
Medtronic —Galway, County Galway
- €85,520–€128,280 a year
- Full-time
- Acute care
- Microsoft Excel
- Project management
Branch Manager
Synergy Security Solutions —Galway, County Galway
- €55,000 a year
- Weekend availability
- Management
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Virtual Desktop (AVD) Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Azure
- Business
2d
Assistant Night Manager
Salthill Hotel —Salthill, County Galway
- Full-time
- English
- Hotel
- No degree
Quick apply
2d
Manager - Facilities Management
WTW —Galway, County Galway
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
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- Annual leave
Workplace Services Coordinator
MathWorks —Galway, County Galway
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Store Manager - Galway (Full-Time)
Pandora Jewelry —Galway, County Galway
- Full-time
- Sales
- Merchandising
- Employee discount
Endpoint Specialist
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Scripting
2d
Software Engineer
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Java
Software Engineer (Shared Components)
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- Computer Science
- Java
- C++
Senior Quality Assurance Specialist
SOTI Inc. —Galway, County Galway
- Full-time
- Azure
- Computer Science
- SQL
AI OPS & Automation Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Business
- Python
2d
M365 & Collaboration Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- SharePoint
2d
Full Stack Developer (Java & Angular)
Photon —Galway, County Galway
- €50,000–€80,000 a year
- Full-time
- Azure
- English
- Java
Quick apply
Customer Advocate (French Speaking)
ASSA ABLOY —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
AI Operations Security Engineer
Cisco Systems —Galway, County Galway
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
Associate Human Factors Engineer
Abbott Laboratories —Galway, County Galway
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Shop Manager
T J O'Mahony —Oranmore, County Galway
- Full-time
- No degree
- Communication skills
- Employee discount
Quick apply

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Remote Support Analyst

Planet -
Galway, County Galway

Apply Now

Job details

Full-time
2 days ago

Qualifications

Jira
Hospitality
Customer service
Windows
DHCP
DNS
Mac OS
Business
Communication skills
Active Directory
Intune
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted Yesterday

job requisition id

JR11875

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:

This role provides second-line remote support for Planet’s global workforce, taking escalations from the service desk and resolving more complex endpoint, application, identity, and connectivity issues. Day to day, you will troubleshoot to root cause, fulfil technical service requests, and feed fixes and knowledge back into the L1 team to lift first-contact resolution.

What you will do:

Second-line support — Own escalations from the service desk; diagnose and resolve complex endpoint, application, identity, and connectivity incidents remotely.

Request fulfilment — Deliver technical service requests including software deployment, device configuration, and access changes to SLA.

Endpoint troubleshooting — Investigate Windows and macOS issues, profile and policy problems, performance, and application faults to root cause.

Identity & access — Administer Entra ID / Active Directory accounts, groups, MFA, and shared mailboxes in line with security and JML policy.

Remote tooling — Use remote support and endpoint management tooling (Intune, JAMF, remote control) to resolve issues without a desk visit.

Escalation & collaboration — Escalate to L3 specialists and vendors with full diagnostics; own the ticket through to resolution.

Knowledge & enablement — Produce knowledge articles and coach L1 analysts to shift resolution left and reduce escalations.

Problem management — Identify recurring issues and raise problem records; drive permanent fixes with L3 teams.

Asset & documentation — Maintain accurate asset, configuration, and ticket records throughout the support lifecycle.

Success Measures

Escalations resolved remotely and to SLA with minimal desk-side handoff; a measurable uplift in first-contact resolution through knowledge and coaching back to L1.

Who you are:

Proven second-line / desktop support experience in a global or regulated environment.

Strong hands-on troubleshooting of Windows 10/11 and Microsoft 365; working knowledge of macOS.

Hands-on Entra ID / Active Directory administration (accounts, groups, MFA, Conditional Access basics).

Experience with endpoint management tooling - Intune and/or JAMF - for policy, apps, and remote actions.

Solid understanding of networking fundamentals - DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.

Confident with ITSM tooling (Jira Service Management) and ITIL incident, request, and problem management.

Clear written and verbal communication, with strong customer service skills.

Able to work to SLAs, prioritise competing incidents, and document clearly.

ITIL Foundation and/or Microsoft 365 certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

security galway security jobs in galway, g

Remote Support Analyst

Sales Advisor

Global Service Program Manager - ACM Mervue

Branch Manager

Virtual Desktop (AVD) Analyst

Assistant Night Manager

Manager - Facilities Management

Workplace Services Coordinator

Store Manager - Galway (Full-Time)

Endpoint Specialist

Software Engineer

Software Engineer (Shared Components)

Senior Quality Assurance Specialist

AI OPS & Automation Analyst

M365 & Collaboration Analyst

Full Stack Developer (Java & Angular)

Customer Advocate (French Speaking)

AI Operations Security Engineer

Associate Human Factors Engineer

Shop Manager

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