Find Strategy & development managers Jobs in Cork, C

WFM Analyst
AXA —Little Island, County Cork
- Hybrid work
- Microsoft Excel
- Sales
- Continuous improvement
- Employee assistance program
10d
Senior Full Stack Engineer, Employee Experience Engineering
Apple —Cork, County Cork
- Master's degree
- AWS
- JavaScript
5d
Lead Cost Controller
IPS-Integrated Project Services —Cork, County Cork
- Full-time
- Microsoft Excel
- Microsoft Access
- Engineering
12d
Counter Manager "The Ordinary" Cork
DECIEM —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Employee assistance program
SAP Supply Chain and Logistics Manager
Cognex Corporation —Cork, County Cork
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Business Manager (Medical Clinical Directorate) - Grade VIII - Part Ti...
Mercy University Hospital —Cork, County Cork
- €83,911–€101,207 a year
- Part-time
- Project management
- Contracts
- Business
Quick apply
5d
Regional Contracts Manager
Rockwell Engineering —Cork, County Cork
- Full-time
- Project management
- No degree
- HVAC
Quick apply
12d
Business Development Representative
Poppulo —Cork, County Cork
- €40,000–€47,000 a year
- Research
- Business development
- Analysis skills
- Annual leave
- Bereavement leave
Quick apply
Principal Environmental Consultant (EIA Projects)
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Project management
- Leadership
Planner/Scheduler
Vision Contracting —Cork, County Cork
- Full-time
- Project management
- Bachelor's degree
- Construction experience
- Annual leave
- Employee assistance program
Quick apply
Cluster Sales & Events Manager - Fixed Term Contract (Maternity Cover)
Dean Group (Ireland) —Cork, County Cork
- Full-time
- Hospitality
- Sales
- English
- Gym membership
- Referral programme
Quick apply
3d
Gym Manager
FUSE —Cork, County Cork
- €32,000–€40,000 a year
- Sales
- In-person
- Leadership
- Gym membership
Quick apply
8d
Material Handler Coordinator / Inventory Management Specialist
Avantor —Cork, County Cork
- Full-time
- Customer service
- Analysis skills
- Project management
Director, Web Platform & Technology
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Agile
Bid Manager
Tetra Tech —Cork, County Cork
- Full-time
- Microsoft Office
- Project management
- No degree
10d
Deputy Client Account Manager - Water
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- No degree
- Contracts
Project Manager
IPS-Integrated Project Services —Cork, County Cork
- Full-time
- Engineering
- Bachelor's degree
- Manufacturing
Senior Manager, AI & Data Science
OpenText —Cork, County Cork
- Computer Science
- Master's degree
- Analysis skills
8d
BIM Manager
Sisk —Cork, County Cork
- Full-time
- AutoCAD
- Microsoft Office
- Communication skills
- Annual leave
4d
Patient Quality and Safety Officer - Clerical Grade VI
Mercy University Hospital —Cork, County Cork
- €58,477–€71,441 a year
- Full-time
- Acute care
- Rehabilitation centre
- Patient care
- Relocation assistance
Quick apply
6d

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WFM Analyst

AXA -
Little Island, County Cork

Apply Now

Job details

Permanent
10 days ago

Benefits

Employee assistance program

Qualifications

Microsoft Excel
Sales
Continuous improvement
Forecasting
Communication skills

Full job description

Job Description:

WFM Analyst – Forecasting, Capacity & Performance

Hybrid | laya healthcare

Shape the future of workforce planning at laya healthcare

At laya healthcare, we're passionate about helping people live healthier lives. As one of Ireland's leading health and wellbing providers, we support our members through innovative healthcare solutions, exceptional service, and a commitment to putting people first.

We're currently looking for a WFM Analyst Forecasting, Capacity & Performance to join our Customer Care Operations team. This is an exciting opportunity for a highly analytical professional who enjoys turning data into meaningful insights and influencing business decisions through effective workforce planning.

Reporting to the Customer Care Operations Manager, you will play a key role in ensuring our Individual Sales, Corporate Services and Outbound Retention teams are optimally resourced to deliver excellent customer experiences while supporting business growth.

What you'll be doing

Develop and maintain accurate workforce forecasts across Customer Experience
Deliver short, medium and long-term forecasts and continuously improve forecasting accuracy.
Analyse historical trends, business drivers and campaign activity to identify future demand patterns.
Translate forecasts into workforce requirements, hiring plans and capacity strategies.
Produce rolling 12–18 month capacity plans aligned to business objectives.
Lead scenario modelling for demand spikes, campaigns, pricing changes and operational challenges.
Partner with Operations, HR and Finance on workforce planning, budgeting and recruitment activities.
Monitor forecast performance, productivity and utilisation trends.
Create dashboards and reporting packs that provide actionable business insights.
Support intraday reforecasting and provide guidance during periods of operational risk.
Identify opportunities to improve efficiency through scheduling optimisation, cross-skilling and workforce planning best practices.

What you'll bring

Minimum 3 years' experience in Workforce Management, forecasting, capacity planning or a similar analytical role.
Experience developing forecasting and workforce planning models.
Strong Excel skills and experience with Workforce Management platforms.
Ability to analyse large datasets and present clear, meaningful insights.
Experience creating performance reports, dashboards and business recommendations.
Excellent communication and stakeholder management skills.
Strong planning, organisational and problem-solving abilities.
A curious, data-driven mindset with a passion for continuous improvement.

Desirable:

Experience within a contact centre environment.
Experience supporting workforce planning across sales and service functions.

Why join laya healthcare?

At laya healthcare, we recognise that our people are our greatest asset. That's why we offer a range of benefits designed to support your wellbeing, career development and work-life balance, including:

Competitive salary
Hybrid working
Health insurance
Pension scheme
Learning and development opportunities
Employee Assistance Programme
Health and wellbeing supports
Sports and social initiatives
A collaborative and inclusive culture where your contribution is valued

Inclusion, Diversity & Accessibility

At laya healthcare, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from people of all backgrounds, experiences, and perspectives.

If you require a reasonable accommodation at any stage of the recruitment process, please let us know. We will work with you to provide the support you need to participate fully and fairly throughout the process.

Ready to Apply?

If you're passionate about workforce planning, forecasting and using data to drive operational excellence, we'd love to hear from you.

Apply Now

Refine Your Search

strategy & development managers jobs in cork, c

WFM Analyst

Senior Full Stack Engineer, Employee Experience Engineering

Lead Cost Controller

Counter Manager "The Ordinary" Cork

SAP Supply Chain and Logistics Manager

Business Manager (Medical Clinical Directorate) - Grade VIII - Part Ti...

Regional Contracts Manager

Business Development Representative

Principal Environmental Consultant (EIA Projects)

Planner/Scheduler

Cluster Sales & Events Manager - Fixed Term Contract (Maternity Cover)

Gym Manager

Material Handler Coordinator / Inventory Management Specialist

Director, Web Platform & Technology

Bid Manager

Deputy Client Account Manager - Water

Project Manager

Senior Manager, AI & Data Science

BIM Manager

Patient Quality and Safety Officer - Clerical Grade VI

I want to receive the latest job alerts for strategy & development managers in cork, c

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