Find It support technician Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
- Azure
- Computer Science
- Master's degree
Accounts Assistant (Junior Position)
Celtic Anglian Water —Santry, County Dublin
- Microsoft Excel
- Accounting
- IT
- Annual leave
7d
EMT2
Jabil Circuit —Bray, County Wicklow
- Full-time
- Assembly
- No degree
- Welding
BIM Technician
Sanbra Fyffe Ltd- Instantor —Santry, County Dublin
- €45,000–€55,000 a year
- Full-time
- Engineering
- Analysis skills
- No degree
- Employee assistance program
- Employee discount
Quick apply
3d
Data Center Operations Engineer - Dublin
TikTok —Dublin, County Dublin
- On call
- Computer Science
- No degree
- Scripting
Junior Technical Support (EMM Services/Sales Order Dispatch)
Renovotec Ltd —Swords, County Dublin
- €34,250 a year
- Full-time
- Windows
- Microsoft Office
- JavaScript
- Employee discount
Quick apply
Shift Supervisor
WinPower S.A. —Dublin, County Dublin
- €50,000–€75,000 a year
- Full-time
- English
- Supervising experience
- IT
Quick apply
2d
Director of Global IT - Dublin
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Computer Science
Quick apply
Electronics Technician 3 - Dublin, Ireland
M.C. Dean, Inc —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Moulding Technician
PM Group —Dublin, County Dublin
- Maintenance
- Analysis skills
- Communication skills
Cycle Technician
Halfords —Carrickmines, County Dublin
- €16.27 an hour
- Part-time
- Customer service
- Store discount
- Employee discount
HVAC Service Technician, Trane Ireland Limited
Trane Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- Microsoft Office
- Manufacturing
- Life insurance
Building Technician
JLL —Dublin, County Dublin
- Carpentry
- Leaving certificate
- No degree
Lead Maintenance Technician
Greystar Real Estate Partners LLC —Crumlin, County Dublin
- €40,000–€50,000 a year
- Full-time
- Maintenance
- No degree
- IT
Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- Microsoft Office
- AWS
Electrical Technician (Shift)
SWARCO Group —Dublin, County Dublin
- €53,000–€58,000 a year
- Full-time
- Microsoft Office
- Leaving certificate
- No degree
Auto Electrician - Next Gen AVL – Dublin / Ireland – 6 to 12 Month Contract (Nights)
Qcom Technology Ltd —Dublin, County Dublin
- €300 a day
- Night shift
- No degree
- IT
- Communication skills
Quick apply
Building Operations Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Word processing
- Maintenance
Quick apply
Network Cabling Quality Technician
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- AWS
- Communication skills
Building Fabric Technician
Sodexo —DUBLIN 2, County Dublin
- €38,000 a year
- Full-time
- Carpentry
- Microsoft Office
- IT
- Employee assistance program
Quick apply
6d

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

it support technician jobs in dublin, d

Senior IT Lead and Delivery Manager

Accounts Assistant (Junior Position)

EMT2

BIM Technician

Data Center Operations Engineer - Dublin

Junior Technical Support (EMM Services/Sales Order Dispatch)

Shift Supervisor

Director of Global IT - Dublin

Electronics Technician 3 - Dublin, Ireland

Moulding Technician

Cycle Technician

HVAC Service Technician, Trane Ireland Limited

Building Technician

Lead Maintenance Technician

Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations

Electrical Technician (Shift)

Auto Electrician - Next Gen AVL – Dublin / Ireland – 6 to 12 Month Contract (Nights)

Building Operations Coordinator

Network Cabling Quality Technician

Building Fabric Technician

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Overview

Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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