Find Direct support professional Jobs in Cork County Cork

Principal Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Cork, County Cork
- €67,150–€86,900 a year
- Full-time
- Analysis skills
- No degree
- Scripting
4d
Talent Acquisition Partner
One Identity —Cork, County Cork
- Full-time
- Recruiting
- Leadership
- Communication skills
11d
EHS Manager
PepsiCo —Cork, County Cork
- Engineering
- Master's degree
- Bachelor's degree
Senior Fire Investigator - Ireland
Jensen Hughes —Cork, County Cork
- Remote
- Research
- Analysis skills
- Communication skills
Quick apply
Senior Ecologist – Freshwater / Aquatic Specialist
Tetra Tech —Cork, County Cork
- Master's degree
Senior Credit Controller
Barry Group —Cork, County Cork
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
Finishing Foreman
MMD Construction Cork —Cork, County Cork
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Project Manager - Energy
Turner & Townsend —Cork, County Cork
- Full-time
- Engineering
- Project management
- Construction experience
Quick apply
Indirect Procurement - Buyer
Musgrave —Cork, County Cork
- Negotiation
Quick apply
12d
Manager, Financial Statement and Regulatory Reporting
Citco —Cork, County Cork
- Full-time
- Finance
- Bachelor's degree
- Leadership
Contracts/Senior Contracts Manager
Sisk —Cork, County Cork
- Full-time
- Contracts
- In-person
- Communication skills
- Annual leave
Senior Software Engineer
Corca Health —University College Cork, County Cork
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Flexitime
- Gym membership
Quick apply
Principal Town Planner
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Presentation skills
Project Director:Project Management
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Project management
- Leadership
- Construction Management
12d
Manager - Energy Efficiency
Climeaction —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- Business development
- No degree
Quick apply
Technical Sales Advisor - East Limerick/South Tipperary Region
Roullier —Cork, County Cork
- Sales
- Communication skills
- Employee assistance program
14d
Health & Safety Manager
Sisk —Cork, County Cork
- Full-time
- Construction experience
- In-person
- Leadership
- Annual leave
Clinical Nurse Manager 2 (CNM2) Training & Development
Mercy University Hospital —Cork, County Cork
- €62,699–€79,227 a year
- Part-time
- Acute care
- Rehabilitation centre
- Relocation assistance
Quick apply
4d
Senior EIA Consultant
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Project management
Senior Associate Electrical Engineer
Tetra Tech —Cork, County Cork
- Call to connect
- Project management
- Mentoring
- Manufacturing

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Principal Technical Support Engineer – Elastic Cloud Storage

Dell Technologies -
Cork, County Cork

Apply Now

Job details

Full-time
€67,150–€86,900 a year
4 days ago

Qualifications

NFS
Technical support
OpenStack
Analysis skills
Scripting
IP networking
S3
VMWare
Linux
Swift
Leadership
Communication skills
Python
Hadoop

Full job description

Principal Technical Support Engineer – Elastic Cloud Storage

At Dell Technologies, world-class service doesn’t end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we will analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Principal Technical Support Engineer on our ECS team in Ireland to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Technical Support Engineer, you will be truly rewarded working with some very high profile and strategic customers and partners globally. Join Dell Technologies and you will work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates.

Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals. The Senior Engineer position is to provide support for Dell Technologies, ECS Division. Customers represent a broad range of Enterprise, Government and Vertical markets. Support cases are opened through multiple channels and support is provided through multiple means including phone, email and online channels. The successful candidate will have excellent customer relations, communication, problem identification and troubleshooting skills. The candidate will have a strong technical background in multiple technical areas detailed below.

You will:

Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to engineering teams as appropriate.
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills.
Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Identifies, documents and reports design, reliability and maintenance issues. Gains support and commitment from others and mobilizes people to take action. Understands and leverages DellEMC's technical communication structure. Sphere of influence extends well outside of the department.
Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other DellEMC Technical Support co-workers as appropriate.
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies. Regularly submits content to the knowledge database

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

At least 5 year’s previous experience in a Technical Support Role (2nd or 3rd level support) is a requirement for this position
Strong linux skills are required for this position. Strong Fibre Channel and IP networking skills as well as detailed knowledge of VMWare, NFS, CIFS, HDFS,S3 Openstack swift and python scripting skills are an advantage.
Ability to work in a team environment.
Strong Interpersonal and leadership skills. Provide technical lead to more juniors members of group in formulating new processes and best practices for ways of working
Clear, professional communication skills with analytical ability.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.

Apply Now

Refine Your Search

direct support professional jobs in cork county cork

Principal Technical Support Engineer – Elastic Cloud Storage

Talent Acquisition Partner

EHS Manager

Senior Fire Investigator - Ireland

Senior Ecologist – Freshwater / Aquatic Specialist

Senior Credit Controller

Finishing Foreman

Project Manager - Energy

Indirect Procurement - Buyer

Manager, Financial Statement and Regulatory Reporting

Contracts/Senior Contracts Manager

Senior Software Engineer

Principal Town Planner

Project Director:Project Management

Manager - Energy Efficiency

Technical Sales Advisor - East Limerick/South Tipperary Region

Health & Safety Manager

Clinical Nurse Manager 2 (CNM2) Training & Development

Senior EIA Consultant

Senior Associate Electrical Engineer

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