Find Remote Jobs in Remote

Helpline Therapist – Helpline and Service Support Team
Pieta House —Remote
- €23.76 an hour
- Weekend availability
- Remote
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Finance Assistant
Gains Intermediate —Remote
- Monday to Friday
- Remote
- Research
- Accounting
- Communication skills
Quick apply
Customer Success Manager - Quality
Veeva Systems —Remote
- €75,000–€130,000 a year
- Full-time
- Remote
- Management
- No degree
- Communication skills
- Annual leave
- Work from home
English (Ireland) Language Specialist - Freelance AI Trainer Project
Meridial —Remote
- €6–€65 an hour
- Remote
- Engineering
- English
- AI
- Annual leave
Label Coordinator - Client dedicated
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- English
- Microsoft Office
- Analysis skills
SQL Database Administrator
PFH Technology Group —Remote
- Remote
- SQL
- Analysis skills
- Scripting
Quick apply
Technical Writer, Selling Partner Developer Services
Amazon Ireland Support Services Limited - A94 —Remote
- Full-time
- Remote
- Computer Science
- English
- Java
Head of Personal Assistant
Social Discovery Group —Remote
- Full-time
- Remote
- Microsoft Excel
- English
- Communication skills
Quick apply
Career Coach
The Career Coach —Remote
- €60,000–€120,000 a year
- Part-time
- Remote
- Sales
- Human resources
- Communication skills
- Profit sharing
- Flexitime
Quick apply
11d
QA Specialist
Fuelerate —Remote
- €600–€800 a month
- Full-time
- Remote
- JavaScript
- HTML
Quick apply
Cold Email Lead Generation Specialist
PR Volt —Remote
- Part-time
- Remote
- Communication skills
Quick apply
Professional Translator / Interpreter
Shamil Translation —Remote
- Remote
- Bilingual
- Communication skills
Quick apply
Clinical Support Facilitator
Community Creations —Remote
- €24,332 a year
- 8 hour shift
- Remote
- Management
- Master's degree
- Supervising experience
- Annual leave
Quick apply
9d
Operations Coordinator
Yomali Labs Limited —Remote
- Full-time
- Remote
- Communication skills
- Annual leave
Human Resources & Recruitment Coordinator
Fuelerate —Remote
- €1,000–€1,500 a month
- Overtime
- Remote
- English
- Human resources
- Recruiting
Quick apply
Voice Actor - Freelance AI Trainer Project
Meridial —Remote
- €6–€65 an hour
- Remote
- AI
- Communication skills
- Annual leave
Service Desk Team Manager
Capita —Remote
- Full-time
- Remote
- Microsoft Excel
- IT
- Communication skills
4d
Prospective Employees
The Information Lab —Remote
- Remote
Quick apply
Executive Assistant to Founder, HR & Operations
Fuelerate —Remote
- €1,000–€1,500 a month
- Full-time
- Remote
- English
- Human resources
- Recruiting
Quick apply
Educational Videos Actor, UK & Ireland (Freelance)
IXL Learning —Remote
- €100–€150 an hour
- Remote
- English

I want to receive the latest job alerts for remote in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote jobs near remote

Database Administrator jobs in Remote

Customer Success Manager jobs in Remote

Technical Writer jobs in Remote

Executive Assistant jobs in Remote

Human Resources Coordinator jobs in Fermoy, County Cork

Human Resources Coordinator jobs in Limerick, County Limerick

Human Resources jobs in Galway, County Galway

Client Care Coordinator jobs in Dublin, County Dublin

Marketing Coordinator jobs in County Dublin

Human Resources Coordinator jobs in Dublin, County Dublin

Human Resources Coordinator jobs in Ballymount Great, County Dublin

Office Administrator jobs in Little Island, County Cork

Database Administrator jobs in Dublin, County Dublin

Database Administrator jobs in Dublin 24, County Dublin

Patient Administrator jobs in Dublin, County Dublin

Education Facilitator jobs in Dublin, County Dublin

Clinical Facilitator jobs in Galway, County Galway

Drama Teacher, Facilitator jobs in Dublin, County Dublin

Wellness Coach, Facilitator jobs in Dublin, County Dublin

Actor jobs in Anywhere

Helpline Therapist – Helpline and Service Support Team

Pieta House -
Remote

Apply Now

Job details

€23.76 an hour

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Communication skills

Full job description

Pieta’s Helpline and Service Support Team provides practical and crisis support to those impacted by suicide and self-harm.

The 24/7 Helpline provides free, confidential support to anyone affected by suicide, self-harm, or bereavement by suicide. The service is delivered by qualified mental health professionals who offer a trauma-informed, person-centred approach that prioritises compassion, clinical safety, and timely access to care.

The Helpline is supported by our Support Coordinator Team, who work alongside Helpline Therapists. Support Coordinators help callers access Pieta’s range of services and other relevant supports. They also provide advice and information, manage waiting lists and client allocations, schedule appointments, and respond to general queries about Pieta’s services.

Working collaboratively across all Pieta services, the Helpline and Support Coordinator team ensures that every person who reaches out is met with care, understanding, and a clear pathway to the right support.

Location: Remote

Position Type: 24 hours per week on average Work rotating shift pattern across 24 hours. Each shift cover morning, afternoon and night shifts on a rotating roster Morning shift (6.30am to 2.30pm) Afternoon shift (2.30pm to 10.30pm) Night shift (10.30pm to 6.30am)

Salary: €23.76 per hour

Role & Responsibilities:

We are seeking compassionate and skilled mental health professionals who balance providing emotional support with strong administrative abilities. You will be an empathetic listener, creating a safe and non-judgmental space for individuals to talk, provide guidance, conduct risk assessments and safety plans, provide advice, and help connect people with appropriate support services, including Pieta’s own service offerings.

This person thrives in fast-paced environments, managing challenging conversations with sensitivity and professionalism. They remain calm under pressure, think critically, and adapt their approach to meet the unique needs of each caller. A strong understanding of mental health, crisis intervention, and therapeutic techniques is essential.

Caller Management: Provide a calm, compassionate and professional response to callers in emotional distress, ensuring they feel heard, supported, and understood. Build relationships and support callers using the stated policies and procedures of the Helpline and Service Support team. Maintain accurate and up-to-date records, ensuring all relevant information is recorded securely and confidentially, and determine appropriate next steps for the caller.
Risk Assessments & Safety Planning: Conduct risk assessments to identify potential concerns. Co-create Safety Plans and ensure measures are in place to address safety concerns in relation to callers
Describing Pieta Services and Supporting access appropriately: Provide a clear overview of Pieta services, including how to access, waiting times, and what to expect, ensuring callers feel informed and comfortable
Signposting & Support: Provide callers with information on relevant services, referrals, and external resources that best meet their needs and provide appropriate support
Check-in Calls: Conduct check-in calls to monitor well-being, offer support, and ensure that individuals are engaged with appropriate services as required
Collaboration & Communication: Work closely with internal teams to provide comprehensive support and maintain continuity of care to callers and clients
Data Management & Compliance: Ensure all records are maintained accurately and in line with data protection and confidentiality
Quality & Safety: Ensure compliance with all safeguarding, data protection, and service policies and ensure compliance with all Children First Legislation Team
Team: Work collaboratively with the wider clinical and support teams to ensure continuity of care and service quality and participate in regular clinical supervision and team meetings. Engage proactively with the Clinical Service Manager and Operations Service Manager.

Education, Skills & Experience Required:

A recognised qualification in counselling, psychotherapy, psychology, social work, or related field (e.g. minimum Level 8 on NFQ or equivalent).
Registered with a recognised professional body (e.g. IACP, IAHIP, PSI, CORU).
Demonstrated experience in providing therapeutic or crisis support
Skilled in empathetic listening, crisis de-escalation, and working with high-risk individuals.
Strong understanding of safeguarding principles and risk assessment.
Ability to remain calm, present and non-judgmental under pressure.
Excellent communication and interpersonal skills.
High standards of professional ethics, confidentiality, and data management.
Be flexible and available to work shifts across the 24-hour day, including night shifts & weekends and on a rotating basis.
Proficiency in MS Office and Outlook

How to Apply:

Applications for the above should be made through our website attaching a cover letter outlining your particular suitability to the role and an updated C.V.

Closing Date: 24th of July 2026

Note: Garda Vetting is required (of the successful candidates) for all positions.

Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.

Apply Now

Refine Your Search

remote jobs in remote

Helpline Therapist – Helpline and Service Support Team

Finance Assistant

Customer Success Manager - Quality

English (Ireland) Language Specialist - Freelance AI Trainer Project

Label Coordinator - Client dedicated

SQL Database Administrator

Technical Writer, Selling Partner Developer Services

Head of Personal Assistant

Career Coach

QA Specialist

Cold Email Lead Generation Specialist

Professional Translator / Interpreter

Clinical Support Facilitator

Operations Coordinator

Human Resources & Recruitment Coordinator

Voice Actor - Freelance AI Trainer Project

Service Desk Team Manager

Prospective Employees

Executive Assistant to Founder, HR & Operations

Educational Videos Actor, UK & Ireland (Freelance)

I want to receive the latest job alerts for remote in remote

Related Searches

Explore jobs in more locations

Role & Responsibilities:

Education, Skills & Experience Required:

How to Apply:

Jobseeker tools

Employer Tools

Browse

Stay Connected