Pieta’s Helpline and Service Support Team provides practical and crisis support to those impacted by suicide and self-harm.
The 24/7 Helpline provides free, confidential support to anyone affected by suicide, self-harm, or bereavement by suicide. The service is delivered by qualified mental health professionals who offer a trauma-informed, person-centred approach that prioritises compassion, clinical safety, and timely access to care.
The Helpline is supported by our Support Coordinator Team, who work alongside Helpline Therapists. Support Coordinators help callers access Pieta’s range of services and other relevant supports. They also provide advice and information, manage waiting lists and client allocations, schedule appointments, and respond to general queries about Pieta’s services.
Working collaboratively across all Pieta services, the Helpline and Support Coordinator team ensures that every person who reaches out is met with care, understanding, and a clear pathway to the right support.
