Find Shift maintenance manager Jobs in Dublin 18, D

Sr Escalation Manager, Technical Support
Palo Alto Networks —Dublin, County Dublin
- Full-time
- Computer Science
- Salesforce
- DevOps
Shift Maintenance Manager
Amgen —Dún Laoghaire, County Dublin
- €72,444.65–€98,013.35 a year
- Engineering
- Supervising experience
- Bachelor's degree
2d
Maintenance Supervisor (with Automation Experience)
ARYZTA —Clondalkin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- Maintenance
- Employee assistance program
Quick apply
Data center infrastructure Infrastructure Global FOC Shift Supervisor
TikTok —Dublin, County Dublin
- English
- Quality control
- In-person
Manager, Chief Engineer
Vantage Data Centers Ireland Ltd —Dublin, County Dublin
- Weekend availability
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance program
Quick apply
8d
General Manager - Bershka Blanchardstown
INDITEX —DUBLIN 15, County Dublin
- Full-time
- Sales
- Leadership
Quick apply
Hygiene Team Supervisor – Night Shift
donnelly fresh. Produce —DUBLIN 15, County Dublin
- €35,000–€38,500 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Language training provided
- Sick pay
Quick apply
Security - Security Supervisor
BidvestNoonan —Dublin, County Dublin
- €17.41 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
Assistant Front Office Manager
Dean Group (Ireland) —Dublin, County Dublin
- Full-time
- Customer service
- Hotel
- No degree
- Annual leave
- Gym membership
Quick apply
1d
Group Facilities Manager - Hotels
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Analysis skills
- Budgeting
- Leadership
- Gym membership
- Referral programme
Quick apply
1d
Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- Microsoft Office
- AWS
Maintenance Technician
donnelly fresh. Produce —Saint Margaret's, County Dublin
- Full-time
- English
- No degree
- Computer skills
- Language training provided
- Employee assistance program
Quick apply
Customer Support Engineer
KLA —Dublin, County Dublin
- €16.16–€27.46 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Employee stock purchase plan
- Annual leave
1d
Laundry Assistant
The Merrion Hotel —Dublin, County Dublin
- 8 hour shift
- English
- Communication skills
- Employee assistance program
- Employee discount
3d
Maintenance Supervisor
ARYZTA Ireland —Dublin, County Dublin
- Microsoft Excel
- Engineering
- Maintenance
Care Assistant (6 Month Fixed Term Contract)
FOLD HOUSING ASSOCIATION —Dublin, County Dublin
- €31,601–€37,311 a year
- Full-time
- No degree
- Patient care
- Communication skills
- Wellness program
- Flexitime
Quick apply
Sales Leader, BDR Manager France- French Speaking
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Leadership
Data Center Maintenance Engineer
Elwood Roberts —Dublin, County Dublin
- €65,000–€70,000 a month
- Full-time
- Supervising experience
- HVAC
- Mechanical knowledge
Quick apply
Facilities & Building Maintenance Technician
West Pharmaceutical Services —Dublin, County Dublin
- €46,400–€59,100 a year
- Carpentry
- No degree
- Computer skills
Relief Social Care Worker Echlin House Closing Date 28.08.26
Crosscare —Dublin, County Dublin
- €19.79 an hour
- Nursing
- Management
- Bachelor's degree
- Employee assistance program
10d

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Sr Escalation Manager, Technical Support

Palo Alto Networks -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

System administration
Computer Science
Salesforce
DevOps
Technical support
Tableau
Information security
Bachelor's degree
SharePoint
Network architecture
IT
CyberArk
Communication skills

Full job description

Sofia, Bulgaria
Dublin, Dublin, Ireland Global Customer Services Ref ID: JR-019713

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

The main responsibility of the Escalation Manager is to bring order, structure, and focused attention to the retention of existing customers and the resolution of customer problems to gain complete customer satisfaction. The Escalation Manager has overall responsibility for driving, participating, and managing overall problem resolution and escalation process at the situation level. As a member of a Technical Support team, the Escalation Manager participates in defining and executing department strategy. This is a high-visibility high-impact role within the organization.

Serve as an internal and external point of contact on customer escalations and ensure customer issues are resolved as soon as possible
Lead and manage internal and customer meetings. Prepare agendas, adhere to timelines, facilitate discussions, and ensure clear communication of actionable outcomes.
Handle customer interactions with empathy and professionalism. Use advanced de-escalation techniques to manage expectations and resolve issues.
Work effectively with customers and colleagues across time zones and cultures. Foster strong relationships with global teams to ensure smooth collaboration and efficient issue resolution.
Represent Customer Support organization while interfacing with other departments (i.e. Sales, R&D, Product Management) to drive resolution of escalated issues
Demonstrate ownership of customer issues and work proactively with different customer groups to resolve issues in a timely manner.
Ensure that all customer escalations and complaints are managed to excellent professional standards.
Analyze trends behind customer retention, establish processes that lead to higher levels of customer satisfaction, and target levels of maintenance renewals.
Ability to work in Shifts

Qualifications

Understanding and experience of large enterprise IT environments, and related ITSM processes.
Minimum 5 years’ experience in Enterprise technical support, system administration, or related customer-facing roles.
Excellent communication skills. Ability to clearly explain complex technical concepts to both technical and non-technical stakeholders.
Proven track record of providing concise updates to customers and internal teams.
Ability to remain calm, composed, and articulate when dealing with difficult customer situations.
Ability to keep track of numerous detail-intensive, interdependent tasks and ensure their accurate completion.
Passion for solving customer issues in a fast-paced and highly technical environment.
Demonstrated knowledge of Information Security and Network Architecture concepts.
Bachelor’s Degree in Computer Science or related field.
Experience with CyberArk technology or Information Security field and IT Project Management is preferred
Experience with DevOps concepts, Salesforce, Tableau and SharePoint would be an advantage.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Apply Now

Refine Your Search

shift maintenance manager jobs in dublin 18, d

Sr Escalation Manager, Technical Support

Shift Maintenance Manager

Maintenance Supervisor (with Automation Experience)

Data center infrastructure Infrastructure Global FOC Shift Supervisor

Manager, Chief Engineer

General Manager - Bershka Blanchardstown

Hygiene Team Supervisor – Night Shift

Security - Security Supervisor

Assistant Front Office Manager

Group Facilities Manager - Hotels

Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations

Maintenance Technician

Customer Support Engineer

Laundry Assistant

Maintenance Supervisor

Care Assistant (6 Month Fixed Term Contract)

Sales Leader, BDR Manager France- French Speaking

Data Center Maintenance Engineer

Facilities & Building Maintenance Technician

Relief Social Care Worker Echlin House Closing Date 28.08.26

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