Job Title: Technical Project Manager
Reporting To: Senior Director of Operations
Who We Are:
Catalyx specialises in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services RD, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services.
Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success. As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.
Job Summary:
The Technical Project Manager is responsible for the complete lifecycle of a project from initial requirement gathering, quotation and sale to project execution and completion. In Catalyx, we place enormous importance on the relationship with the customer. The role of Technical Project Manager is integral to that relationship as it essentially involves all key elements of the interaction with and management of the company/ customer relationship. The Technical Project Manager works to guarantee customer satisfaction by managing the projects for defined goals of quality, time and cost, by:
Actively communicating, creating trust and reliability
Positively supporting customers to choose the best solution and scope adjustments
Proactively planning projects, by analysing and preventing issues where possible
Responsibilities:
Customer Management
Link between customer, external suppliers and partners and project delivery team
Main point of contact with Customer for all project related activities
Co-ordinate and manage the activities required for negotiating the Sale and delivering the project
Ensure that project activities follow the Catalyx and Antares Vision process requirements
Project Management: Sales
Guide customers towards solutions consistent with business objectives and preventively evaluate the gap between customer demands and Antares products
Understand the Project requirements by analysing documentation, customer URS, NDA, customer samples etc with the support of Architects.
Meeting customers on site at Sales stage to understand, gather and agree the project requirements
Occasionally taking quotation requests through from pre costing stage to issuance to customer.
Initiation (After Order Confirmation)
Perform formal handover meeting with the KAM
Perform alignment meeting with customer PM, and/or key team members
Planning
After the order confirmation, the PM organises a formal kick off meeting with the Planning Manager, Architect, Sales, Quality, RD and other relevant departments needed
Produces a Project Schedule in Leanplan, assigning resources and timing to each task in consultation with Engineering Manager and the Antares Vision planning department
Allocates a risk factor and priority to certain key activities
Plans in contingencies for unexpected events
Negotiates with the customer to agree a first date for the SAT
Organises a meeting with the customer for the presentation of the plans
Be responsible for the PL of the project
Co-ordinates and arranges all meetings as per company policy to ensure that the project team is fully aware of the project objectives
Ensures that any changes and new requirements are handled in accordance with JPMO procedures and are handled in a commercially viable way
Seeks and identifies ways that we can better serve the customers and staff through learning from experience
Works with others in the team to ensure that we can continually update our process to deliver better products and solutions in an on-time and profitable way
Implementation
Coordinates external entities (partners, suppliers) for the project
Reports, as defined in the PEP, updates about work progress achieved and activities planned to the customer on the delivery dates to the installation
Maintains documents and project milestones to the agreed procedures
Technical Project Manager requests a Steering Committee meeting with PMO Manager to find solutions to critical or complex issues that require escalation
Oversees the testing and ensure that all the supporting documents of the FAT are produced
Organises the FAT, ensuring that information flows from internal departments to the Service team to meet project requirements within time and budget
Fulfils the Punch Lists (FAT / SAT) and have the customer sign it, checking with the internal/external departments of any non-conformities and changes
Ensures that customer's lines are available for the SAT and for the installation
Coordinates and supervises the shipping of machines with the Back Office support
Ensures that all the supporting documents of the SAT are shared and signed by the customer
Monitors the work progress of the various departments, giving positive feedback if departments are respecting deadlines or reporting if not, during internal meeting
Manages any technical issues that impact on the plan, interfacing KAM and Architects, providing updates about new timing and new costs
Controls the cost, including working hours from contractors and internal resources
Keeps communication open with the Service team on the field, assisting their achievement of project goals
During the change process, guides customers during project execution to select the most advantageous and economic solution in line with corporate strategies, involving KAM to define new prices
Punch List: P.M. verifies new timing for any deviation and modification that changes the final installation
Passes, after the GO, all information about products, context and customers to the After Sales team to manage the transition of the interface
Organises lessons learned workshop and shares learnings with other stakeholders including colleagues to create Learning in the organisation
Gets feedback from customer, assesses level of customer satisfaction
Is responsible for “cleaning up” the project documentation and closing all accounts
Monitoring Change Management
Project Closing (Handover to Customer and After-Sales)
Requirements:
Third level qualification in an Engineering or Science or equivalent discipline/experience
Knowledge of regulatory requirements and structured standards and practices for regulated Industry including FDA ¦ GAMP ¦ 21CFR11
Minimum of 3 years’ relevant engineering/project management experience
Technical Project Management experience is preferable
Excellent leadership skills with the ability to motivate individuals working on several projects, simultaneously
Interpersonal skills required to operate in a multi-function project team set up.
Ability to work within a team and on own initiative to articulate and deliver specific functional requirements for all aspects of the project and work with members of various disciplines and functions across the project.
Flexibility to respond to customer issues outside normal business hours.
Experience in cost control of large capital projects preferable
Location: Ireland
