Find Senior engineer, applied ai Jobs in Dublin 18, D

Senior Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €77,400–€130,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
9d
Staff Product Manager - AI - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- Product management
- Annual leave
- Work from home
Quick apply
Software Development Engineer
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Doctoral degree
- Computer Science
- English
Data and AI Analyst
Fortray Global Services Ltd —Dublin, County Dublin
- Up to €40,000 a year
- Full-time
- Azure
- Computer Science
- SQL
Staff/Lead Front-end Engineer
Mimica —Dublin, County Dublin
- Full-time
- Remote
- System design
- English
- Master's degree
- Annual leave
- Work from home
Project Manager - Enterprise Security Systems
Onyx Solutions —Dublin, County Dublin
- €65,000–€85,000 a year
- Full-time
- Organisational skills
- Budgeting
- Communication skills
- Fuel card
- Annual leave
Quick apply
5d
Lead AI GTM Engineer - 100% Remote - Europe
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Salesforce
- Bachelor's degree
- AI
- Annual leave
- Work from home
Quick apply
8d
Senior Software Development Engineer in Test (Contractor 12 months)
Sony Interactive Entertainment —Dublin, County Dublin
- Computer Science
- DevOps
- Java
Quality & Training Specialist - Turkish Speaker, Video Safety Operations (Dublin)
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Senior Desktop Support Engineer
NTI Digital Solutions Ireland Ltd —Dublin, County Dublin
- €36,000–€46,000 a year
- Full-time
- Windows
- Microsoft Office
- Communication skills
- Profit sharing
- Sick pay
Quick apply
5d
Senior Moulding Process Engineer
Jabil Circuit —Bray, County Wicklow
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
9d
Senior Software Engineer, Application and OS Enablement
Dolby —Dublin, County Dublin
- Java
- C++
- Bachelor's degree
Staff/Senior Backend Engineer (Node.js)
Mimica —Dublin, County Dublin
- Full-time
- Remote
- English
- Analysis skills
- JavaScript
- Annual leave
- Work from home
Staff Product Designer - Design Systems - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Research
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Quick apply
Senior Android Engineer - Mobile Professional
Bloomberg —Dublin, County Dublin
- Computer Science
- Engineering
- System design
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Senior Infrastructure Optimization Specialist - AI Trainer - Freelance - 8-20 hrs/week - Remote
10x Team —Dublin, County Dublin
- €81–€159 an hour
- Remote
- IT
- AI
Quick apply
Senior Technical Support Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
- Management
- Annual leave
Head of Engineering (Europe, 100% remote)
LimeFlight —Dublin, County Dublin
- Full-time
- Remote
- Azure
- English
- Bachelor's degree

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Senior Customer Experience Engineer

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€77,400–€130,000 a year
9 days ago

Qualifications

Computer Science
Engineering
Bachelor's degree
AI
Information Technology

Full job description

Overview

Our new Technical Customer Lead is a customer‑aligned engineering role responsible for delivering proactive and reactive technical support services to Microsoft’s most strategic customers, driving deep engineering engagement, and building trusted relationships that accelerate the value of Microsoft 365 services.

We have recently launched in market an exciting and new Mission Critical Service for M365 offering where your role would be leading critical and complex case handling, provide early awareness and service insights, and act as customer advocates by amplifying feedback to product engineering to influence product improvements.

The role combines customer obsession and technical depth with operational excellence—owning engineering incident and change‑management interactions, standardising engagement processes, delivering measurable customer impact on the overall platform operational experience. With a solid focus on Copilot success, M365 core services and evolving engineering‑driven support models, you would play a key role in shaping customer experience, strengthening supportability, contributing to our mission of proactive service excellence, and partnering with engineering teams to help guide M365 product direction and roadmap.

This is an amazing opportunity early in our offering lifecycle to help us navigate evolving customer needs as they transform with AI and to help shape the future of a great M365 platform experience. If you have passion and energy for delivering amazing customer experiences combined with an engineering mindset, that has global impact, come join our team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Handles complex escalations on customer issues often with Customer and Engineering Executive level visibility.
Acts as a voice of customers (VOCs) to directionally inform relevant product groups on customers product experience and usage. Partners with Product Group and component teams to prioritize, unblock, and resolve complex customer issues.
Identifies and utilizes engineering tools, customer telemetry and/or direct customer input to flag the patterns of defects/signals in the products or products misuse, or issues across assigned customer portfolio.
Gathers and synthesizes feedback from assigned strategic customers to learn ways in which customers use the product and identify feature and knowledge gaps misconfigurations, metrics, and key performance indicators (KPIs) in the current product.
Proactively conducts health checks to ensure customer environment is optimized and configured for deployment, including all complex pending issues are resolved.
Lead and contribute your ideas and innovation to help evolve our new Mission Critical for M365 offering and programs to advance our collective capabilities.
Perform engineering on-call duties when scheduled - approx 2-3 two-week rotations per year.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND demonstrated experience in the technology industry, cloud, technical support, and/or customer experience engineering
Customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, MVP.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Certification in AI related programs such as AB-900, AI-900 or similar.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Ireland is € 77,400.00 - € 130,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

senior engineer, applied ai jobs in dublin 18, d

Senior Customer Experience Engineer

Staff Product Manager - AI - 100% Remote - EMEA

Software Development Engineer

AI Research Engineer (Multi-Modal Reinforcement Learning) - 100% Remote Worldwide

Data and AI Analyst

Staff/Lead Front-end Engineer

Project Manager - Enterprise Security Systems

Lead AI GTM Engineer - 100% Remote - Europe

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Senior Moulding Process Engineer

Senior Software Engineer, Application and OS Enablement

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Senior IT Lead and Delivery Manager

Senior Infrastructure Optimization Specialist - AI Trainer - Freelance - 8-20 hrs/week - Remote

Senior Technical Support Engineer

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