Find Head of professional services Jobs in Dublin County Dublin

Junior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €33,000–€36,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance program
6d
Airport Team Manager - Customer Services
Swissport International AG —Swords, County Dublin
- Full-time
- Customer service
- English
1d
Group Operations Coordinator
Snap Ireland —DUBLIN 1, County Dublin
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Head of Responsible AI- Vice President
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Doctoral degree
- Computer Science
Business Support Manager
Kare Plan Ltd —Kilbarrack, County Dublin
- €50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Quick apply
Head of Housekeeping
Mater Private Network —Dublin, County Dublin
- Full-time
- Cleaning
- Negotiation
Quick apply
Head of Procurement
Sisk —Dublin, County Dublin
- Full-time
- No degree
- Construction experience
- Business
- Annual leave
Patient Travel Services & Systems Manager
Irish Cancer Society —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Research
- Project management
- Annual leave
- Employee assistance program
Quick apply
9d
Head of Finance
TandemEQ on behalf of Client Company —Dublin, County Dublin
- €85,000–€95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Budgeting
- Work from home
- Employee assistance program
Quick apply
3d
Head of Compliance and Chief Risk Officer
Marsh Finance —Dublin, County Dublin
- Full-time
- No degree
- Business
- Leadership
Quick apply
Head of Client Service
Fund Recs —Dublin, County Dublin
- Full-time
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Senior Monitoring & Evaluation Associate
International Organization for Migration —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
22h
Senior Executive Assistant
Codex —DUBLIN 11, County Dublin
- Part-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
Senior ER/HR Advisor
OCS Group —DUBLIN 9, County Dublin
- Monday to Friday
- Microsoft Office
- No degree
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Women National Team Performance Support Assistant
Football Association of Ireland —DUBLIN 15, County Dublin
- Hybrid work
- Windows
- Continuous improvement
- Communication skills
Quick apply
6d
Customer Service Advisor (FTC up to 12 months)
CMA CGM —Dublin, County Dublin
- Hybrid work
- Customer service
- Analysis skills
- IT
- Annual leave
- Employee assistance program
2d
Senior Surveyor (Associate/Divisional Director)Professional Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Communication and Government Affairs
GlaxoSmithKline —Dublin, County Dublin
- €75,000–€125,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- In-person
14d
Head of AI Safety
Moonshot —Dublin, County Dublin
- €88,000–€102,000 a year
- Full-time
- Remote
- Research
- Master's degree
- Business development
- Annual leave
- Employee assistance program
Quick apply
6d
PMO Co-ordinator (Contract)
Codec —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply

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Junior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€33,000–€36,000 a year
6 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Administrative experience
Bachelor's degree
Communication skills
Negotiation
Time management

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

We are seeking a Junior Customer Support Specialist to join our award-winning Customer Support Team. Customer Support Specialists are responsible for managing a large volume of customer contacts across multiple different channels and systems. The ideal candidates will be pursuing a university degree and seeking a position that can fit around their existing academic schedule. While experience in a Call Centre environment is beneficial it is not essential. We are seeking individuals who have a “Can do” attitude and “Step in when needed”.

What you'll do

Provide best-in-class customer support via Whatsapp, Facebook Messenger, Telephone and Email on behalf of Lidl Ireland & Northern Ireland.
Manage large amounts of incoming contacts from Lidl customers.
Deliver frontline customer support to maximise customer satisfaction and ensure resolution of enquiries at the earliest possible opportunity.
Meet KPIs – Follow established procedures for each service request, adhering to Key Performance Indicators (KPIS) such as Contact volumes, Call Quality and (AHT) Average Handling Time.
Use effective questioning skills to take ownership of customer queries/escalations and liaise with third party service agents in an efficient and atisfactory manner.
Responsible for resolving customer complaints/claims and ensuring the best possible resolution for both the customer and the company.
Work with various departments, systems and tools to help advise customers.
Collate and manage customer data and interactions using our internal CRM system Salesforce.
Be an advocate for the Lidl customer and ensure that the customer’s expectations are exceeded at every opportunity.

What you'll need

An excellent team player who is highly motivated and enthusiastic.
Excellent verbal and written communication skills.
A natural “people person” with the ability to communicate clearly in a positive, friendly and professional manner.
Excellent negotiation skills with a desire to resolve customer complaints/claims in a friendly and efficient manner.
Ability to work under pressure, maintain excellent attention to detail while also achieving targets.
Excellent prioritising and time management skills.
Strong administrative skills with excellent knowledge of Google Workspace.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€33,000 rising to €36,000 after 3 years
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

head of professional services jobs in dublin county dublin

Junior Customer Support Specialist (12 Month Fixed Term)

Airport Team Manager - Customer Services

Group Operations Coordinator

Head of Responsible AI- Vice President

Business Support Manager

Head of Housekeeping

Head of Procurement

Patient Travel Services & Systems Manager

Head of Finance

Head of Compliance and Chief Risk Officer

Head of Client Service

Senior Monitoring & Evaluation Associate

Senior Executive Assistant

Senior ER/HR Advisor

Women National Team Performance Support Assistant

Customer Service Advisor (FTC up to 12 months)

Senior Surveyor (Associate/Divisional Director)Professional Services

Head of Communication and Government Affairs

Head of AI Safety

PMO Co-ordinator (Contract)

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