Find Engineer 3, query execution Jobs in Cork, C

Technical Support Engineer
Zoom —Cork, County Cork
- €47,800–€76,500 a year
- Full-time
- No degree
- Communication skills
2d
Staff Software Engineer (Java)
Cloudera —Cork, County Cork
- Full-time
- Java
- SQL
- Software development
- Annual leave
Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Staff Engineer, Embedded AI Software Engineer
Analog Devices —Cork, County Cork
- Full-time
- C++
- Software development
- Linux
Cybersecurity Engineer 2
Arctic Wolf —Cork, County Cork
- €48,000–€133,000 a year
- Full-time
- English
- Windows
- Mentoring
- Annual leave
- Employee assistance program
Industrial Energy Engineer
Climeaction —Cork, County Cork
- €55,000–€80,000 a year
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
Quick apply
Hardware Penetration testing and Security Engineer (Multiple Levels) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- Master's degree
- Employee stock purchase plan
Embedded Software Engineer, Staff - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Senior Systems Engineer (AI and DSP) (Cork)
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- System design
- Employee stock purchase plan
Sr IAM Engineer – SAP Security (Integration)
McKesson —Cork, County Cork
- €66,000–€110,000 a year
Sensors Systems / SW Engineer – Sensors (Cork, Ireland)
Qualcomm —Cork, County Cork
- Azure
- Doctoral degree
- Computer Science
- Employee stock purchase plan
Senior Software Engineer
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- C++
- Bachelor's degree
Cloud Security Analyst
Alter Domus —Cork, County Cork
- Azure
- Computer Science
- Research
- Employee assistance program
Firmware/Hardware Engineer (multiple levels) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Staff Microcontroller Sub-System Verification Engineer - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- Master's degree
- Employee stock purchase plan
Senior Electrical Engineer
TLI Group Ltd —Cork, County Cork
- Engineering
- System design
- Electrical Engineering
- Annual leave
- Employee assistance program
Senior Process Engineer
Hovione —Cork, County Cork
- Engineering
- English
- Microsoft Office
Cost Engineer - Life Sciences
Jacobs —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Engineering
- In-person
Staff Sensor Subsystem Design Engineer - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- Master's degree
- Employee stock purchase plan
Lead Site Reliability Engineer
Tricentis —Cork, County Cork
- Full-time
- Azure
- DevOps
- AWS

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Technical Support Engineer

Zoom -
Cork, County Cork

Apply Now

Job details

Full-time
€47,800–€76,500 a year
2 days ago

Qualifications

CCNA
Firewall
VoIP
Communication skills

Full job description

R19435

Cork, County Cork, Ireland

Customer Services

Full time

What you can expect
As part of Zoom's Tier 2 Technical Support Team, based in Cork, Ireland, you will specifically support ourEnterprise customers. By developing and maintaining strategic partnerships, the Technical Support Engineer ensures the customers' success with Zoom products and services, and delivers customer satisfaction and happiness.

About the Team
The Technical Support Engineering team plays a crucial role in consistently delivering and improving an exemplary customer experience from Zoom. We build relationships, drive resolution on technical issues and act as dedicated technical support for customers.

We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

This role is based in Cork, Ireland, and will require commute into office 3 times a week.

Responsibilities

Assigning to cases arriving in queue with vigor and manage multiple cases effectively.
Taking ownership and resolve cases in Tier 2 Support technology domains
Being accountable to deliver the best time to resolution in support of our customers
Contributing to organizational success by meeting individual goals and metrics
Communicating promptly and consistently with customers, prioritizing urgent requests
Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices
Being flexible and available for after-hours or on-call support when needed
Creating documentation and training materials for internal and external support.

What we're looking for

Possess a CCNA, Network+, or SSCA SIP credential or equivalent experience
Demonstrate Solid background in CCaaS/VoIP is essential.
Have a proven recent track record (5 - 7 Yrs) in a Technical Support role
Have the ability to manage a high volume of complex cases, calls, and chats in a fast-moving environment
Learn complex technical and platform knowledge quickly and use it effectively
Be customer-focused with natural and effective communication skills
Be highly assured and proactive in calling and collaborating with customer contacts.
Have a good understanding of network firewalls, switches, systems, and troubleshooting tools

Salary Range or On Target Earnings:

Minimum:

€47,800.00

Maximum:

€76,500.00

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Apply Now

Refine Your Search

engineer 3, query execution jobs in cork, c

Technical Support Engineer

Staff Software Engineer (Java)

Level 2 Engineer

Staff Engineer, Embedded AI Software Engineer

Cybersecurity Engineer 2

Industrial Energy Engineer

Hardware Penetration testing and Security Engineer (Multiple Levels) - Cork, Ireland

Embedded Software Engineer, Staff - Cork, Ireland

Senior Systems Engineer (AI and DSP) (Cork)

Sr IAM Engineer – SAP Security (Integration)

Sensors Systems / SW Engineer – Sensors (Cork, Ireland)

Senior Software Engineer

Cloud Security Analyst

Firmware/Hardware Engineer (multiple levels) - Cork, Ireland

Staff Microcontroller Sub-System Verification Engineer - Cork, Ireland

Senior Electrical Engineer

Senior Process Engineer

Cost Engineer - Life Sciences

Staff Sensor Subsystem Design Engineer - Cork, Ireland

Lead Site Reliability Engineer

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