Find Escalation manager Jobs in Dublin, D

Manager, Customer Service
The Pokémon Company International —Dublin, County Dublin
- €82,000–€148,000 a year
- On call
- Customer service
- Project management
- Bachelor's degree
- Relocation assistance
- Gym membership
5d
Senior Manager, Channel Operations & Partner Programs (Hybrid)
Nitro —Dublin, County Dublin
- Microsoft Excel
- Sales
- Salesforce
Quick apply
Monitoring and Performance Assessment Manager (SEO Grade)
Irish Medical Council —Dublin, County Dublin
- €60,029 a year
- Full-time
- Hybrid work
- Project management
- IT
- Annual leave
- Employee assistance program
Quick apply
Customer Success Manager, EMEA
Clio —Dublin, County Dublin
- Full-time
- Salesforce
- Leadership
- Communication skills
Business Support Manager
Kare Plan Ltd —Kilbarrack, County Dublin
- €50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Quick apply
1h
Manager, Support and Retention Experience
Mastercard —Dublin, County Dublin
- Full-time
Vice President, Loan Operations Lead Manager – Position Servicing
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
7d
Customer Operations Team Lead M/F/D
Hager Group —Dublin, County Dublin
- ERP systems
- Continuous improvement
- Communication skills
Head of Operational Performance & Intelligence
Beaumont Hospital —Dublin, County Dublin
- €83,911–€101,207 a year
- Full-time
- Management
- Leadership
- Analytics
10d
Senior Compliance Executive / Compliance Manager
Invesco —Dublin, County Dublin
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Bachelor's degree
- Annual leave
- Life insurance
13d
Trust and Safety Analyst Manager
Google —Dublin, County Dublin
- €138,000–€141,000 a year
- Weekend availability
- Bachelor's degree
- No degree
- Mentoring
22h
Customer Success Manager
Expel —Dublin, County Dublin
- €57,100–€82,800 a year
- On call
- Remote
- Bachelor's degree
Quick apply
Senior Manager, Network Advisory UK & EU
paypal —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Annual leave
Financial Payments and Collections Analyst
AXA —DUBLIN 1, County Dublin
- €31,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
3d
Operations Manager M/F
Crédit Agricole Assurances —Dublin, County Dublin
- Customer service
- English
- Analysis skills
7d
Submission Readiness Document Manager
Novartis —Dublin, County Dublin
- €55,370–€102,830 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Technical Programme Manager
Bord Bia —Dublin, County Dublin
- €83,652–€99,147 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
Quick apply
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Clinic Manager South Anne Street, Ranelagh and Terenure
Sisu Aesthetic Clinic —Dublin, County Dublin
- €35,000–€40,000 a year
- Full-time
- Customer service
- Clinic
- Retail management
- Store discount
- Employee discount
Quick apply
4d
Senior Yardi Platform Manager
Citco —Dublin, County Dublin
- Full-time
- Finance
- SQL
- No degree

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Manager, Customer Service

The Pokémon Company International -
Dublin, County Dublin

Apply Now

Job details

€82,000–€148,000 a year
5 days ago

Benefits

Relocation assistance
Company events
Gym membership
Life insurance

Qualifications

Customer service
Project management
Bachelor's degree
Leadership
Communication skills
Retail sales

Full job description

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

Job Title: Manager, Customer Service
Job Summary: This role is a key leader and customer advocate responsible for maintaining high standards of service for external customers. They manage the Customer Service team in Dublin.
Overall, Customer Service is responsible for creating a world-class customer experience, resolving and escalating issues as necessary, working with internal partners to drive issues to resolution, and reporting on customer sentiment. The team supports all types of customer experience, from retail sales to digital games. The Manager, Customer Service in Dublin will collaborate with the U.S. team to ensure a consistent high-quality customer experience.
FLSA Classification (US Only): Exempt
People Manager: Yes

What you'll do

Manage direct reports across disciplines including mentorship, performance management, and career development responsibilities. Assist with recruiting, interviewing, onboarding, and developing future in-region staff.
Contribute to long-term roadmap planning focused on reducing customer friction, improving self-service and automation capabilities, and increasing customer retention and lifetime value.
Empower the team to serve as subject matter experts on products, platforms, and operational workflows, ensuring high-quality escalation management and consistent global support standards.
Enable the Customer Service organization with the knowledge and guidance needed to consistently apply business processes, policies, and quality standards while supporting customer and organizational outcomes.
Establish success metrics within the team and track clear service performance metrics across teams to drive customer satisfaction, operational excellence, and continuous improvement.
Develop and implement methods to record, assess, and analyze customer feedback.

What you'll bring

Five+ (5+) years of relevant experience, plus a minimum of one (1) year of people management experience or a demonstrated equivalent level of expertise.
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
Strong desire and demonstrated ability to lead and develop direct reports through mentorship, coaching, and growth-focused leadership.
Ability and willingness to travel internationally as needed to the other TPCi offices three (3) to four (4) times per year.
Required to be on the on-call schedule for emergencies.
Familiarity with task tracking platforms and project management tools.
Experience leading and collaborating across multiple functions, with the ability to adapt communication and leadership styles to different audiences.
Ability to effectively manage responsibilities and communications across IE and US time zones.[i]
Strong interpersonal and communication skills.

Base Salary Range: For this role, new hires generally start between €82,000.00 - €109,000.00 per year. The full range is €82,000.00 - €148,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

#LI-Hybrid #LI-MK1

How you'll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokémon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [email protected].

Apply Now

Refine Your Search

escalation manager jobs in dublin, d

Manager, Customer Service

Senior Manager, Channel Operations & Partner Programs (Hybrid)

Monitoring and Performance Assessment Manager (SEO Grade)

Customer Success Manager, EMEA

Business Support Manager

Manager, Support and Retention Experience

Vice President, Loan Operations Lead Manager – Position Servicing

Customer Operations Team Lead M/F/D

Head of Operational Performance & Intelligence

Senior Compliance Executive / Compliance Manager

Trust and Safety Analyst Manager

Customer Success Manager

Senior Manager, Network Advisory UK & EU

Financial Payments and Collections Analyst

Operations Manager M/F

Submission Readiness Document Manager

Technical Programme Manager

Senior IT Lead and Delivery Manager

Clinic Manager South Anne Street, Ranelagh and Terenure

Senior Yardi Platform Manager

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