Find Access control Jobs in Midleton, C

Tier 2 Technical Care Associate (German speaker), Amazon Leo
Amazon Kuiper Services Europe SARL, Irish Branch —Cork, County Cork
- Weekend availability
- Customer service
- English
- Windows
1d
Business Manager (Medical Clinical Directorate) - Grade VIII - Part Ti...
Mercy University Hospital —Cork, County Cork
- €83,911–€101,207 a year
- Part-time
- Project management
- Contracts
- Business
Quick apply
9d
Fire and Security Engineer
Apex Fire —Cork, County Cork
- €45,000–€55,000 a year
- Full-time
- Customer service
- System design
- Maintenance
- Fuel card
- Employee assistance program
Quick apply
Vendor Account Executive (Multilingual with German)
TELUS Digital —Cork, County Cork
- €35,900 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
AOV / Fire Alarm Engineer - Company: Safety Tech Fire
Wtech Fire Group ltd —Cork, County Cork
- Full-time
- Hotel
- No degree
- Communication skills
- Employee assistance program
Quick apply
14d
Sr. IAM Engineer – SAP Security HANA
McKesson —Cork, County Cork
- €66,000–€110,000 a year
- Analysis skills
Sales Specialist with French | Fintech | Cork
TELUS Digital —Cork, County Cork
- €33,950 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Senior SAP GRC & SOX Compliance Analyst
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Analysis skills
- Bachelor's degree
- Accounting
10d
Network Security (WAF) Engineer
McKesson —Cork, County Cork
- €52,500–€87,500 a year
- Azure
- AWS
- Bachelor's degree
Lead Solar PV Roofer / Solar PV Installer
ASA Solar —Cork, County Cork
- €50,000–€65,000 a year
- Full-time
- Communication skills
- Annual leave
- Sick pay
Quick apply
8d
Sr. Associate Cloud Security Engineer
McKesson —Cork, County Cork
- €40,900–€68,100 a year
- Computer Science
- Windows
- Bachelor's degree
Sales Specialist with Italian | Fintech | Cork
TELUS Digital —Cork, County Cork
- €32,400 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Sr IAM Engineer – SAP Security (Integration)
McKesson —Cork, County Cork
- €66,000–€110,000 a year
Duty Manager/Personal Trainer
Flyefit —Cork, County Cork
- From €15 a year
- First Aid Certification
- In-person
- Employee assistance program
- Gym membership
Quick apply
1d
Inside Sales Representative MM, Bilingual (German) - DACH
Keeper Security —Cork, County Cork
- Bilingual
- Google Suite
- Sales
- Sick pay
Product Security Engineer, Senior - Vulnerability Management Research and Automation - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
M&E Resident Engineers
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Supervising experience
- Contracts
- Electrical Engineering
Principal Specialist, EH&S, Facilities & Security (Onsite)
Collins Aerospace —Cork, County Cork
- Full-time
- Bachelor's degree
- No degree
- Communication skills
Senior Wealth Executive - Cork
Goodbody —Cork, County Cork
- Hybrid work
- Sales
- Business development
- Analysis skills
8d
Document Controller
Glanua —Cork, County Cork
- Full-time
- No degree
- SharePoint
- Annual leave
- Employee assistance program
Quick apply

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Tier 2 Technical Care Associate (German speaker), Amazon Leo

Amazon Kuiper Services Europe SARL, Irish Branch -
Cork, County Cork

Apply Now

Job details

Full-time
1 day ago

Qualifications

Customer service
English
Windows
Technical support
Microsoft Office
Communication skills
German

Full job description

DESCRIPTION

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.

Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.

This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations.

Key job responsibilities

Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
Offer detailed technical support with clear and professional communication
Collaborate with other customer support teams to resolve complex issues
Document steps and resolutions in a clear, easy-to-follow format
Identify trends in customer issues and propose improvements to support processes
Help create knowledge base articles and team documentation
Stay current on new Amazon Leo products and features

A day in the life
As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.

About the team
Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.

BASIC QUALIFICATIONS

High school diploma or equivalent
Strong German and English language skills (C1+)
Experience in a customer-facing role, with a proven track record of delivering exceptional customer service
Understanding of internet technologies and ability to demonstrate knowledge by completing a required technical assessment
Strong problem-solving skills with a drive to dig into the details of systems and processes to resolve customer issues
Excellent communication skills and ability to convey insights from complex analyses to internal and end customers
Technical curiosity and enthusiasm for learning new technologies and helping customers succeed
Ability to clearly document technical issues and associated solutions
Availability to work flexible schedule/shift, including weekends, nights, and/or holidays
Proficiency with Windows and Microsoft Office applications

PREFERRED QUALIFICATIONS

Experience in direct to consumer or business ISP and/or Satellite technical support
Experience working directly with end customers to resolve technical issues related to internet service, network connectivity, or end customer equipment
Proven success working in a fast-paced support environment
Fluency in multiple languages is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

access control jobs in midleton, c

Tier 2 Technical Care Associate (German speaker), Amazon Leo

Business Manager (Medical Clinical Directorate) - Grade VIII - Part Ti...

Fire and Security Engineer

Vendor Account Executive (Multilingual with German)

AOV / Fire Alarm Engineer - Company: Safety Tech Fire

Sr. IAM Engineer – SAP Security HANA

Sales Specialist with French | Fintech | Cork

Senior SAP GRC & SOX Compliance Analyst

Network Security (WAF) Engineer

Lead Solar PV Roofer / Solar PV Installer

Sr. Associate Cloud Security Engineer

Sales Specialist with Italian | Fintech | Cork

Sr IAM Engineer – SAP Security (Integration)

Duty Manager/Personal Trainer

Inside Sales Representative MM, Bilingual (German) - DACH

Product Security Engineer, Senior - Vulnerability Management Research and Automation - Cork, Ireland

M&E Resident Engineers

Principal Specialist, EH&S, Facilities & Security (Onsite)

Senior Wealth Executive - Cork

Document Controller

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