Find Manager, support engineering Jobs

Manager, Customer Service
The Pokémon Company International —Dublin, County Dublin
- €82,000–€148,000 a year
- On call
- Customer service
- Project management
- Bachelor's degree
- Relocation assistance
- Gym membership
4d
Head of European and UK Policy
Whatnot —Dublin, County Dublin
- €200,000–€276,000 a year
- Full-time
- Leadership
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Senior Operation Manager
BidvestNoonan —Limerick, County Limerick
- €60,000–€70,000 a year
- Full-time
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- Budgeting
- Annual leave
- Employee assistance program
Quick apply
Solutions Lead, Development - Ireland
Connected Manufacturing™ —Remote
- €85,000–€120,000 a year
- Full-time
- Remote
- Computer Science
- SQL
- Bachelor's degree
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Sales Enablement Manager (Operations)
Revolut —Remote
- €10,700–€21,700 a month
- Full-time
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- English
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General Operations Manager
AMF Ventures Limited —DUBLIN 15, County Dublin
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- Leadership
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3d
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
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- Bachelor's degree
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Senior Delivery Manager
Scrambly —Remote
- Full-time
- Remote
- English
- Project management
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International Strategy & Operations Senior Manager, Commerce
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Work from home
Continuous Improvement Manager
Vertiv —Bun na hAbhann, County Donegal
- Microsoft Excel
- Microsoft Access
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Senior Manager, Solutions Engineering, Okta
Okta —Dublin, County Dublin
- €140,000–€190,000 a year
- Sales
- Annual leave
4d
Strategy & Operations Manager
Revolut —Remote
- Full-time
- Remote
- SQL
- No degree
- Banking
Staff Product Manager - Mobile - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- Product management
- Annual leave
- Work from home
Quick apply
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
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Operational Excellence Manager
Haleon —Dungarvan, County Waterford
- €66,048–€90,816 a year
- Full-time
- Engineering
- Analysis skills
- Project management
5d
Strategy& - Strategy Manager I Dublin Ireland
PwC —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- Communication skills
- Employee assistance program
Manager, Learning & Development
Mallinckrodt —Dublin, County Dublin
- €90,900–€117,800 a year
- Full-time
- Bachelor's degree
- No degree
- Communication skills
3d
Operations Manager
Culligan Ireland —Claregalway, County Galway
- €65,000–€75,000 a year
- Full-time
- Hybrid work
- Maintenance
- Budgeting
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Back End Specialist Launch Team
Ball Corporation —Waterford, County Waterford
- €502,500–€723,600 a year
- Data analysis skills
- English
- Computer skills
- Employee assistance program
Quick apply
Chief Assistant Technical Services Officer NRS15487
Health Service Executive —Wicklow, County Wicklow
- Part-time
5d

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Manager, Customer Service

The Pokémon Company International -
Dublin, County Dublin

Apply Now

Job details

€82,000–€148,000 a year
4 days ago

Benefits

Relocation assistance
Company events
Gym membership
Life insurance

Qualifications

Customer service
Project management
Bachelor's degree
Leadership
Communication skills
Retail sales

Full job description

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

Job Title: Manager, Customer Service
Job Summary: This role is a key leader and customer advocate responsible for maintaining high standards of service for external customers. They manage the Customer Service team in Dublin.
Overall, Customer Service is responsible for creating a world-class customer experience, resolving and escalating issues as necessary, working with internal partners to drive issues to resolution, and reporting on customer sentiment. The team supports all types of customer experience, from retail sales to digital games. The Manager, Customer Service in Dublin will collaborate with the U.S. team to ensure a consistent high-quality customer experience.
FLSA Classification (US Only): Exempt
People Manager: Yes

What you'll do

Manage direct reports across disciplines including mentorship, performance management, and career development responsibilities. Assist with recruiting, interviewing, onboarding, and developing future in-region staff.
Contribute to long-term roadmap planning focused on reducing customer friction, improving self-service and automation capabilities, and increasing customer retention and lifetime value.
Empower the team to serve as subject matter experts on products, platforms, and operational workflows, ensuring high-quality escalation management and consistent global support standards.
Enable the Customer Service organization with the knowledge and guidance needed to consistently apply business processes, policies, and quality standards while supporting customer and organizational outcomes.
Establish success metrics within the team and track clear service performance metrics across teams to drive customer satisfaction, operational excellence, and continuous improvement.
Develop and implement methods to record, assess, and analyze customer feedback.

What you'll bring

Five+ (5+) years of relevant experience, plus a minimum of one (1) year of people management experience or a demonstrated equivalent level of expertise.
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
Strong desire and demonstrated ability to lead and develop direct reports through mentorship, coaching, and growth-focused leadership.
Ability and willingness to travel internationally as needed to the other TPCi offices three (3) to four (4) times per year.
Required to be on the on-call schedule for emergencies.
Familiarity with task tracking platforms and project management tools.
Experience leading and collaborating across multiple functions, with the ability to adapt communication and leadership styles to different audiences.
Ability to effectively manage responsibilities and communications across IE and US time zones.[i]
Strong interpersonal and communication skills.

Base Salary Range: For this role, new hires generally start between €82,000.00 - €109,000.00 per year. The full range is €82,000.00 - €148,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

#LI-Hybrid #LI-MK1

How you'll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokémon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [email protected].

Apply Now

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